USA Interactive Voice Response (IVR) Market Professional Research Report 2022-2027, Segmented by Players, Types, End-Users in Major Regions

  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • This report offers an overview of the market trends, drivers, and barriers with respect to the USA Interactive Voice Response (IVR) market. It also provides a detailed overview of the market of different regions across West USA, South USA, Middle West USA, Northeast USA. The report deeply analyzes type and application in the USA Interactive Voice Response (IVR) market. Detailed analysis of key players, along with key growth strategies adopted by Interactive Voice Response (IVR) industry, the PEST and SWOT analysis are also included. In short, the report will provide a comprehensive view of the industry's development and features.

    By Player:

    • IVR Lab

    • Aspect Software Parent

    • 8x8

    • Cisco Systems

    • Genesys Telecommunication Laboratories

    • West Corporation

    • NewVoiceMedia

    • AT&T

    • Five9

    • Nuance

    • Verizon Communications

    • 24/7 Customer

    • Avaya

    • inContact

    • Convergys

    By Type:

    • Speech Based

    • Touch-tone Based

    By End-User:

    • BFSI

    • Travel and Hospitality

    • Pharma and Healthcare

    • Telecommunications

    • Government and Public Sector

    • Transportation and Logistics

    • ITES

    • Media, Retail, and E-commerce

    • Education

    • Others

    By Region:

    • West USA

    • South USA

    • Middle West USA

    • Northeast USA

  • TABLE OF CONTENT

    1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Interactive Voice Response (IVR) Market

    • 1.3 Market Segment by Type

      • 1.3.1 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Speech Based from 2016 to 2027

      • 1.3.2 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Touch-tone Based from 2016 to 2027

    • 1.4 Market Segment by Application

      • 1.4.1 USA Interactive Voice Response (IVR) Market Size and Growth Rate of BFSI from 2016 to 2027

      • 1.4.2 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Travel and Hospitality from 2016 to 2027

      • 1.4.3 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Pharma and Healthcare from 2016 to 2027

      • 1.4.4 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Telecommunications from 2016 to 2027

      • 1.4.5 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Government and Public Sector from 2016 to 2027

      • 1.4.6 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Transportation and Logistics from 2016 to 2027

      • 1.4.7 USA Interactive Voice Response (IVR) Market Size and Growth Rate of ITES from 2016 to 2027

      • 1.4.8 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Media, Retail, and E-commerce from 2016 to 2027

      • 1.4.9 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Education from 2016 to 2027

      • 1.4.10 USA Interactive Voice Response (IVR) Market Size and Growth Rate of Others from 2016 to 2027

    • 1.5 Market Segment by Regions

      • 1.5.1 West USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

      • 1.5.2 South USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

      • 1.5.3 Middle West USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

      • 1.5.4 Northeast USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants

    • 2.3 Coronavirus (COVID-19) Distribution and its Impact on the Industry

    3 Segmentation of Interactive Voice Response (IVR) Market by Types

    • 3.1 Products Development Trends of Different Types

    • 3.2 Products Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Interactive Voice Response (IVR) by Major Types

      • 3.4.1 Market Size and Growth Rate of Speech Based

      • 3.4.2 Market Size and Growth Rate of Touch-tone Based

    4 Segmentation of Interactive Voice Response (IVR) Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Interactive Voice Response (IVR) by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Interactive Voice Response (IVR) in BFSI

      • 4.4.2 Market Size and Growth Rate of Interactive Voice Response (IVR) in Travel and Hospitality

      • 4.4.3 Market Size and Growth Rate of Interactive Voice Response (IVR) in Pharma and Healthcare

      • 4.4.4 Market Size and Growth Rate of Interactive Voice Response (IVR) in Telecommunications

      • 4.4.5 Market Size and Growth Rate of Interactive Voice Response (IVR) in Government and Public Sector

      • 4.4.6 Market Size and Growth Rate of Interactive Voice Response (IVR) in Transportation and Logistics

      • 4.4.7 Market Size and Growth Rate of Interactive Voice Response (IVR) in ITES

      • 4.4.8 Market Size and Growth Rate of Interactive Voice Response (IVR) in Media, Retail, and E-commerce

      • 4.4.9 Market Size and Growth Rate of Interactive Voice Response (IVR) in Education

      • 4.4.10 Market Size and Growth Rate of Interactive Voice Response (IVR) in Others

    5 Market Analysis by Regions

    • 5.1 USA Interactive Voice Response (IVR) Production Analysis by Regions

    • 5.2 USA Interactive Voice Response (IVR) Consumption Analysis by Regions

    • 5.3 Coronavirus (COVID-19) Impact on USA Economy

    6 West USA Interactive Voice Response (IVR) Landscape Analysis

    • 6.1 West USA Interactive Voice Response (IVR) Landscape Analysis by Major Types

    • 6.2 West USA Interactive Voice Response (IVR) Landscape Analysis by Major End-Users

    7 South USA Interactive Voice Response (IVR) Landscape Analysis

    • 7.1 South USA Interactive Voice Response (IVR) Landscape Analysis by Major Types

    • 7.2 South USA Interactive Voice Response (IVR) Landscape Analysis by Major End-Users

    8 Middle West USA Interactive Voice Response (IVR) Landscape Analysis

    • 8.1 Middle West USA Interactive Voice Response (IVR) Landscape Analysis by Major Types

    • 8.2 Middle West USA Interactive Voice Response (IVR) Landscape Analysis by Major End-Users

    9 Northeast USA Interactive Voice Response (IVR) Landscape Analysis

    • 9.1 Northeast USA Interactive Voice Response (IVR) Landscape Analysis by Major Types

    • 9.2 Northeast USA Interactive Voice Response (IVR) Landscape Analysis by Major End-Users

    10 Major Players Profiles

      • 10.1 IVR Lab

        • 10.1.1 IVR Lab Company Profile and Recent Development

        • 10.1.2 Market Performance

        • 10.1.3 Product and Service Introduction

      • 10.2 Aspect Software Parent

        • 10.2.1 Aspect Software Parent Company Profile and Recent Development

        • 10.2.2 Market Performance

        • 10.2.3 Product and Service Introduction

      • 10.3 8x8

        • 10.3.1 8x8 Company Profile and Recent Development

        • 10.3.2 Market Performance

        • 10.3.3 Product and Service Introduction

      • 10.4 Cisco Systems

        • 10.4.1 Cisco Systems Company Profile and Recent Development

        • 10.4.2 Market Performance

        • 10.4.3 Product and Service Introduction

      • 10.5 Genesys Telecommunication Laboratories

        • 10.5.1 Genesys Telecommunication Laboratories Company Profile and Recent Development

        • 10.5.2 Market Performance

        • 10.5.3 Product and Service Introduction

      • 10.6 West Corporation

        • 10.6.1 West Corporation Company Profile and Recent Development

        • 10.6.2 Market Performance

        • 10.6.3 Product and Service Introduction

      • 10.7 NewVoiceMedia

        • 10.7.1 NewVoiceMedia Company Profile and Recent Development

        • 10.7.2 Market Performance

        • 10.7.3 Product and Service Introduction

      • 10.8 AT&T

        • 10.8.1 AT&T Company Profile and Recent Development

        • 10.8.2 Market Performance

        • 10.8.3 Product and Service Introduction

      • 10.9 Five9

        • 10.9.1 Five9 Company Profile and Recent Development

        • 10.9.2 Market Performance

        • 10.9.3 Product and Service Introduction

      • 10.10 Nuance

        • 10.10.1 Nuance Company Profile and Recent Development

        • 10.10.2 Market Performance

        • 10.10.3 Product and Service Introduction

      • 10.11 Verizon Communications

        • 10.11.1 Verizon Communications Company Profile and Recent Development

        • 10.11.2 Market Performance

        • 10.11.3 Product and Service Introduction

      • 10.12 24/7 Customer

        • 10.12.1 24/7 Customer Company Profile and Recent Development

        • 10.12.2 Market Performance

        • 10.12.3 Product and Service Introduction

      • 10.13 Avaya

        • 10.13.1 Avaya Company Profile and Recent Development

        • 10.13.2 Market Performance

        • 10.13.3 Product and Service Introduction

      • 10.14 inContact

        • 10.14.1 inContact Company Profile and Recent Development

        • 10.14.2 Market Performance

        • 10.14.3 Product and Service Introduction

      • 10.15 Convergys

        • 10.15.1 Convergys Company Profile and Recent Development

        • 10.15.2 Market Performance

        • 10.15.3 Product and Service Introduction

    The List of Tables and Figures

    • Figure Product Picture

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Speech Based from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Touch-tone Based from 2016 to 2027

    • Figure Market Share by Type in 2016

    • Figure Market Share by Type in 2020

    • Figure Market Share by Type in 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of BFSI from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Travel and Hospitality from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Pharma and Healthcare from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Telecommunications from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Government and Public Sector from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Transportation and Logistics from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of ITES from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Media, Retail, and E-commerce from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Education from 2016 to 2027

    • Figure USA Interactive Voice Response (IVR) Market Size and Growth Rate of Others from 2016 to 2027

    • Figure Market Share by End-User in 2016

    • Figure Market Share by End-User in 2020

    • Figure Market Share by End-User in 2027

    • Figure West USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

    • Figure South USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Market Size and Growth Rate from 2016 to 2027

    • Figure Development Trends and Industry Dynamics of Interactive Voice Response (IVR) Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Market Share of TOP 3 Players in 2019

    • Figure Market Share of TOP 5 Players in 2019

    • Figure Market Share of TOP 6 Players from 2016 to 2020

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Figure Coronavirus (COVID-19) Distribution Map of USA

    • Table Coronavirus (COVID-19) Impact on the Industry

    • Figure Specifications of Different Types of Interactive Voice Response (IVR)

    • Figure Development Trends of Different Types

    • Table Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Interactive Voice Response (IVR) by Different Types from 2016 to 2027

    • Table Consumption Share of Interactive Voice Response (IVR) by Different Types from 2016 to 2027

    • Figure Market Size and Growth Rate of Speech Based

    • Figure Market Size and Growth Rate of Touch-tone Based

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Figure Consumption of Interactive Voice Response (IVR) by Different End-Users from 2016 to 2027

    • Table Consumption Share of Interactive Voice Response (IVR) by Different End-Users from 2016 to 2027

    • Figure Market Size and Growth Rate of BFSI

    • Figure Market Size and Growth Rate of Travel and Hospitality

    • Figure Market Size and Growth Rate of Pharma and Healthcare

    • Figure Market Size and Growth Rate of Telecommunications

    • Figure Market Size and Growth Rate of Government and Public Sector

    • Figure Market Size and Growth Rate of Transportation and Logistics

    • Figure Market Size and Growth Rate of ITES

    • Figure Market Size and Growth Rate of Media, Retail, and E-commerce

    • Figure Market Size and Growth Rate of Education

    • Figure Market Size and Growth Rate of Others

    • Table USA Interactive Voice Response (IVR) Production by Regions

    • Table USA Interactive Voice Response (IVR) Production Share by Regions

    • Figure USA Interactive Voice Response (IVR) Production Share by Regions in 2016

    • Figure USA Interactive Voice Response (IVR) Production Share by Regions in 2021

    • Figure USA Interactive Voice Response (IVR) Production Share by Regions in 2027

    • Table USA Interactive Voice Response (IVR) Consumption by Regions

    • Table USA Interactive Voice Response (IVR) Consumption Share by Regions

    • Figure USA Interactive Voice Response (IVR) Consumption Share by Regions in 2016

    • Figure USA Interactive Voice Response (IVR) Consumption Share by Regions in 2021

    • Figure USA Interactive Voice Response (IVR) Consumption Share by Regions in 2027

    • Table West USA Interactive Voice Response (IVR) Consumption by Types from 2016 to 2027

    • Table West USA Interactive Voice Response (IVR) Consumption Share by Types from 2016 to 2027

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by Types in 2016

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by Types in 2021

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by Types in 2027

    • Table West USA Interactive Voice Response (IVR) Consumption by End-Users from 2016 to 2027

    • Table West USA Interactive Voice Response (IVR) Consumption Share by End-Users from 2016 to 2027

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2016

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2021

    • Figure West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2027

    • Table South USA Interactive Voice Response (IVR) Consumption by Types from 2016 to 2027

    • Table South USA Interactive Voice Response (IVR) Consumption Share by Types from 2016 to 2027

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by Types in 2016

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by Types in 2021

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by Types in 2027

    • Table South USA Interactive Voice Response (IVR) Consumption by End-Users from 2016 to 2027

    • Table South USA Interactive Voice Response (IVR) Consumption Share by End-Users from 2016 to 2027

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2016

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2021

    • Figure South USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2027

    • Table Middle West USA Interactive Voice Response (IVR) Consumption by Types from 2016 to 2027

    • Table Middle West USA Interactive Voice Response (IVR) Consumption Share by Types from 2016 to 2027

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by Types in 2016

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by Types in 2021

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by Types in 2027

    • Table Middle West USA Interactive Voice Response (IVR) Consumption by End-Users from 2016 to 2027

    • Table Middle West USA Interactive Voice Response (IVR) Consumption Share by End-Users from 2016 to 2027

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2016

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2021

    • Figure Middle West USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2027

    • Table Northeast USA Interactive Voice Response (IVR) Consumption by Types from 2016 to 2027

    • Table Northeast USA Interactive Voice Response (IVR) Consumption Share by Types from 2016 to 2027

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by Types in 2016

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by Types in 2021

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by Types in 2027

    • Table Northeast USA Interactive Voice Response (IVR) Consumption by End-Users from 2016 to 2027

    • Table Northeast USA Interactive Voice Response (IVR) Consumption Share by End-Users from 2016 to 2027

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2016

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2021

    • Figure Northeast USA Interactive Voice Response (IVR) Consumption Share by End-Users in 2027

    • Table Company Profile and Development Status of IVR Lab

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of IVR Lab

    • Figure Sales and Growth Rate Analysis of IVR Lab

    • Figure Revenue and Market Share Analysis of IVR Lab

    • Table Product and Service Introduction of IVR Lab

    • Table Company Profile and Development Status of Aspect Software Parent

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Aspect Software Parent

    • Figure Sales and Growth Rate Analysis of Aspect Software Parent

    • Figure Revenue and Market Share Analysis of Aspect Software Parent

    • Table Product and Service Introduction of Aspect Software Parent

    • Table Company Profile and Development Status of 8x8

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of 8x8

    • Figure Sales and Growth Rate Analysis of 8x8

    • Figure Revenue and Market Share Analysis of 8x8

    • Table Product and Service Introduction of 8x8

    • Table Company Profile and Development Status of Cisco Systems

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Cisco Systems

    • Figure Sales and Growth Rate Analysis of Cisco Systems

    • Figure Revenue and Market Share Analysis of Cisco Systems

    • Table Product and Service Introduction of Cisco Systems

    • Table Company Profile and Development Status of Genesys Telecommunication Laboratories

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Genesys Telecommunication Laboratories

    • Figure Sales and Growth Rate Analysis of Genesys Telecommunication Laboratories

    • Figure Revenue and Market Share Analysis of Genesys Telecommunication Laboratories

    • Table Product and Service Introduction of Genesys Telecommunication Laboratories

    • Table Company Profile and Development Status of West Corporation

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of West Corporation

    • Figure Sales and Growth Rate Analysis of West Corporation

    • Figure Revenue and Market Share Analysis of West Corporation

    • Table Product and Service Introduction of West Corporation

    • Table Company Profile and Development Status of NewVoiceMedia

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of NewVoiceMedia

    • Figure Sales and Growth Rate Analysis of NewVoiceMedia

    • Figure Revenue and Market Share Analysis of NewVoiceMedia

    • Table Product and Service Introduction of NewVoiceMedia

    • Table Company Profile and Development Status of AT&T

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of AT&T

    • Figure Sales and Growth Rate Analysis of AT&T

    • Figure Revenue and Market Share Analysis of AT&T

    • Table Product and Service Introduction of AT&T

    • Table Company Profile and Development Status of Five9

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Five9

    • Figure Sales and Growth Rate Analysis of Five9

    • Figure Revenue and Market Share Analysis of Five9

    • Table Product and Service Introduction of Five9

    • Table Company Profile and Development Status of Nuance

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Nuance

    • Figure Sales and Growth Rate Analysis of Nuance

    • Figure Revenue and Market Share Analysis of Nuance

    • Table Product and Service Introduction of Nuance

    • Table Company Profile and Development Status of Verizon Communications

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Verizon Communications

    • Figure Sales and Growth Rate Analysis of Verizon Communications

    • Figure Revenue and Market Share Analysis of Verizon Communications

    • Table Product and Service Introduction of Verizon Communications

    • Table Company Profile and Development Status of 24/7 Customer

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of 24/7 Customer

    • Figure Sales and Growth Rate Analysis of 24/7 Customer

    • Figure Revenue and Market Share Analysis of 24/7 Customer

    • Table Product and Service Introduction of 24/7 Customer

    • Table Company Profile and Development Status of Avaya

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Avaya

    • Figure Sales and Growth Rate Analysis of Avaya

    • Figure Revenue and Market Share Analysis of Avaya

    • Table Product and Service Introduction of Avaya

    • Table Company Profile and Development Status of inContact

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of inContact

    • Figure Sales and Growth Rate Analysis of inContact

    • Figure Revenue and Market Share Analysis of inContact

    • Table Product and Service Introduction of inContact

    • Table Company Profile and Development Status of Convergys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Convergys

    • Figure Sales and Growth Rate Analysis of Convergys

    • Figure Revenue and Market Share Analysis of Convergys

    • Table Product and Service Introduction of Convergys


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