Interactive Voice Response (IVR) Market Report

China Interactive Voice Response (IVR) Industry Market Research Report 2023-2029

  • POSTDATE：Aug 21, 2023
  • PAGES：179
  • REPORT CODE：GMM1749764
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • Interactive Voice Response (IVR) is an automated system used on the phone to interact with callers to gather relevant information and then allow the system to indicate the call accordingly.

    This report elaborates on the current development of the Interactive Voice Response (IVR) industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Genesys

    • Convergys

    • West

    • Genesys International

    • Vocalcom

    • Altitude Software

    • Voxeo

    • SAP

    • Enghouse Interactive

    • Cisco Systems

    • Avaya

    By Type:

    • Cloud-based

    • On-premises

    By Application:

    • Healthcare

    • Others

    • Hospitality

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Interactive Voice Response (IVR) Market Overview 2018-2029

    • 1.1 China Interactive Voice Response (IVR) Industry Development Overview

    • 1.2 China Interactive Voice Response (IVR) Industry Development History

    • 1.3 China Interactive Voice Response (IVR) Industry Market Size (2018-2029)

    • 1.4 China Interactive Voice Response (IVR) Market Analysis by Type from Production Side

      • 1.4.1 China Interactive Voice Response (IVR) Production Volume, Production Value and Growth Rate of Cloud-based (2018-2029)

      • 1.4.2 China Interactive Voice Response (IVR) Production Volume, Production Value and Growth Rate of On-premises (2018-2029)

    • 1.5 China Interactive Voice Response (IVR) Market Analysis by Application from Consumption End

      • 1.5.1 China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

      • 1.5.2 China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

      • 1.5.3 China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Hospitality (2018-2029)

    • 1.6 China Interactive Voice Response (IVR) Market Analysis by Region

      • 1.6.1 North China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    Chapter 2 China Interactive Voice Response (IVR) Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Interactive Voice Response (IVR) Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Interactive Voice Response (IVR) Market Status and Competition Analysis in 2023

      • 2.2.3 China Interactive Voice Response (IVR) Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Interactive Voice Response (IVR) Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Interactive Voice Response (IVR) Industry Development

    Chapter 3 Interactive Voice Response (IVR)Industry Chain Analysis

    • 3.1 Interactive Voice Response (IVR) Industry Chain

    • 3.2 Interactive Voice Response (IVR) Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Interactive Voice Response (IVR) Market

    • 3.3 Interactive Voice Response (IVR) Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Interactive Voice Response (IVR) Market

    Chapter 4 China Interactive Voice Response (IVR) Market, by Type

    • 4.1 China Interactive Voice Response (IVR) Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Interactive Voice Response (IVR) Total Production Volume and Growth Rate from Production Side

    • 4.5 China Interactive Voice Response (IVR) Production Volume and Growth Rate, by Type

      • 4.5.1 China Interactive Voice Response (IVR) Production Volume and Growth Rate of Cloud-based

      • 4.5.2 China Interactive Voice Response (IVR) Production Volume and Growth Rate of On-premises

    Chapter 5 China Interactive Voice Response (IVR) Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Interactive Voice Response (IVR) Total Market Size and Growth Rate from Consumption End

    • 5.5 China Interactive Voice Response (IVR) Market Size and Growth Rate, by Application

      • 5.5.1 China Interactive Voice Response (IVR) Market Size and Growth Rate of Healthcare

      • 5.5.2 China Interactive Voice Response (IVR) Market Size and Growth Rate of Others

      • 5.5.3 China Interactive Voice Response (IVR) Market Size and Growth Rate of Hospitality

    Chapter 6 China Interactive Voice Response (IVR) Market, by Region

    • 6.1 China Interactive Voice Response (IVR) Production Volume and Production Value, by Region

    • 6.2 China Interactive Voice Response (IVR) Sales Volume and Sales Value, by Region

    Chapter 7 North China Interactive Voice Response (IVR) Market Analysis

    • 7.1 North China Interactive Voice Response (IVR) Market, by Type

    • 7.2 North China Interactive Voice Response (IVR) Market, by Application

    Chapter 8 Central China Interactive Voice Response (IVR) Market Analysis

    • 8.1 Central China Interactive Voice Response (IVR) Market, by Type

    • 8.2 Central China Interactive Voice Response (IVR) Market, by Application

    Chapter 9 South China Interactive Voice Response (IVR) Market Analysis

    • 9.1 South China Interactive Voice Response (IVR) Market, by Type

    • 9.2 South China Interactive Voice Response (IVR) Market, by Application

    Chapter 10 East China Interactive Voice Response (IVR) Market Analysis

    • 10.1 East China Interactive Voice Response (IVR) Market, by Type

    • 10.2 East China Interactive Voice Response (IVR) Market, by Application

    Chapter 11 Northeast China Interactive Voice Response (IVR) Market Analysis

    • 11.1 Northeast China Interactive Voice Response (IVR) Market, by Type

    • 11.2 Northeast China Interactive Voice Response (IVR) Market, by Application

    Chapter 12 Southwest China Interactive Voice Response (IVR) Market Analysis

    • 12.1 Southwest China Interactive Voice Response (IVR) Market, by Type

    • 12.2 Southwest China Interactive Voice Response (IVR) Market, by Application

    Chapter 13 Northwest China Interactive Voice Response (IVR) Market Analysis

    • 13.1 Northwest China Interactive Voice Response (IVR) Market, by Type

    • 13.2 Northwest China Interactive Voice Response (IVR) Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Genesys

        • 14.1.1 Genesys Company Profile

        • 14.1.2 Genesys Interactive Voice Response (IVR) Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Convergys

        • 14.2.1 Convergys Company Profile

        • 14.2.2 Convergys Interactive Voice Response (IVR) Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 West

        • 14.3.1 West Company Profile

        • 14.3.2 West Interactive Voice Response (IVR) Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 Genesys International

        • 14.4.1 Genesys International Company Profile

        • 14.4.2 Genesys International Interactive Voice Response (IVR) Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 Vocalcom

        • 14.5.1 Vocalcom Company Profile

        • 14.5.2 Vocalcom Interactive Voice Response (IVR) Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 Altitude Software

        • 14.6.1 Altitude Software Company Profile

        • 14.6.2 Altitude Software Interactive Voice Response (IVR) Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 Voxeo

        • 14.7.1 Voxeo Company Profile

        • 14.7.2 Voxeo Interactive Voice Response (IVR) Market Performance

        • 14.7.3 Product&Service Introduction

      • 14.8 SAP

        • 14.8.1 SAP Company Profile

        • 14.8.2 SAP Interactive Voice Response (IVR) Market Performance

        • 14.8.3 Product&Service Introduction

      • 14.9 Enghouse Interactive

        • 14.9.1 Enghouse Interactive Company Profile

        • 14.9.2 Enghouse Interactive Interactive Voice Response (IVR) Market Performance

        • 14.9.3 Product&Service Introduction

      • 14.10 Cisco Systems

        • 14.10.1 Cisco Systems Company Profile

        • 14.10.2 Cisco Systems Interactive Voice Response (IVR) Market Performance

        • 14.10.3 Product&Service Introduction

      • 14.11 Avaya

        • 14.11.1 Avaya Company Profile

        • 14.11.2 Avaya Interactive Voice Response (IVR) Market Performance

        • 14.11.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Interactive Voice Response (IVR) Industry Research Conclusions

    • 15.2 Interactive Voice Response (IVR) Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Interactive Voice Response (IVR) Industry Market Size (2018-2029)

    • Figure China Interactive Voice Response (IVR) Production Volume, Production Value and Growth Rate of Cloud-based (2018-2029)

    • Figure China Interactive Voice Response (IVR) Production Volume, Production Value and Growth Rate of On-premises (2018-2029)

    • Figure China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

    • Figure China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

    • Figure China Interactive Voice Response (IVR) Sales Volume, Sales Value and Growth Rate of Hospitality (2018-2029)

    • Figure North China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure Central China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure South China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure East China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Interactive Voice Response (IVR) Market Size and Growth Rate from 2018-2029

    • Figure Interactive Voice Response (IVR) Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Interactive Voice Response (IVR) Market Share by Type in 2018

    • Figure China Interactive Voice Response (IVR) Market Share by Type in 2023

    • Figure China Interactive Voice Response (IVR) Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Interactive Voice Response (IVR) Production Volume and Growth Rate of Cloud-based (2018-2023)

    • Figure China Interactive Voice Response (IVR) Production Volume and Growth Rate of On-premises (2018-2023)

    • Figure China Interactive Voice Response (IVR) Market Share by Application in 2018

    • Figure China Interactive Voice Response (IVR) Market Share by Application in 2023

    • Figure China Interactive Voice Response (IVR) Total Market Size and Growth Rate from Consumption End

    • Figure China Interactive Voice Response (IVR) Market Size and Growth Rate of Healthcare (2018-2023)

    • Figure China Interactive Voice Response (IVR) Market Size and Growth Rate of Others (2018-2023)

    • Figure China Interactive Voice Response (IVR) Market Size and Growth Rate of Hospitality (2018-2023)

    • Table China Interactive Voice Response (IVR) Production Volume by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Production Volume Share by Region (2018-2023)

    • Figure China Interactive Voice Response (IVR) Production Volume Share by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Production Value by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Production Value Share by Region (2018-2023)

    • Figure China Interactive Voice Response (IVR) Production Value Share by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Sales Volume by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Sales Volume Share by Region (2018-2023)

    • Figure China Interactive Voice Response (IVR) Sales Volume Share by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Sales Value by Region (2018-2023)

    • Table China Interactive Voice Response (IVR) Sales Value Share by Region (2018-2023)

    • Figure China Interactive Voice Response (IVR) Sales Value Share by Region (2018-2023)

    • Table North China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table North China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure North China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table North China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table North China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure North China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table Central China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table Central China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure Central China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table Central China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table Central China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure Central China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table South China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table South China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure South China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table South China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table South China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure South China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table East China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table East China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure East China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table East China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table East China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure East China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table Northeast China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table Northeast China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure Northeast China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table Northeast China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table Northeast China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table Southwest China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table Southwest China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure Southwest China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table Southwest China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table Southwest China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table Northwest China Interactive Voice Response (IVR) Production Volume by Type (2018-2023)

    • Table Northwest China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Figure Northwest China Interactive Voice Response (IVR) Production Volume Share by Type (2018-2023)

    • Table Northwest China Interactive Voice Response (IVR) Sales Volume by Application (2018-2023)

    • Table Northwest China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Interactive Voice Response (IVR) Sales Volume Share by Application (2018-2023)

    • Table Genesys Company Profile

    • Table Genesys Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Convergys Company Profile

    • Table Convergys Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table West Company Profile

    • Table West Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Genesys International Company Profile

    • Table Genesys International Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Vocalcom Company Profile

    • Table Vocalcom Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Altitude Software Company Profile

    • Table Altitude Software Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Voxeo Company Profile

    • Table Voxeo Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table SAP Company Profile

    • Table SAP Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Enghouse Interactive Company Profile

    • Table Enghouse Interactive Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Cisco Systems Company Profile

    • Table Cisco Systems Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)

    • Table Avaya Company Profile

    • Table Avaya Interactive Voice Response (IVR) Revenue, Price and Gross (2018-2023)


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