Call Center AI Market Report

China Call Center AI Industry Market Research Report 2023-2029

  • POSTDATE：Aug 26, 2023
  • PAGES：234
  • REPORT CODE：GMM1758157
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • This report elaborates on the current development of the Call Center AI industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Inbenta Technologies (US)

    • Oracle (US)

    • Conversica (US)

    • Haptik (India)

    • AWS (US)

    • Talkdesk (US)

    • NICE inContact (US)

    • IBM (US)

    • Avaya (US)

    • Koreai (US)

    • Creative Virtual (UK)

    • SAP (Germany)

    • Zendesk (US)

    • Nuance Communications (US)

    • Rulai (US)

    • EdgeVerve Systems (Infosys) (India)

    • Artificial Solutions (Spain)

    • Google (US)

    By Type:

    • On-Premise

    • Cloud-Based

    By Application:

    • Telecommunications

    • BFSI

    • Media and Entertainment

    • Retail and E-commerce

    • Health Care

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Call Center AI Market Overview 2018-2029

    • 1.1 China Call Center AI Industry Development Overview

    • 1.2 China Call Center AI Industry Development History

    • 1.3 China Call Center AI Industry Market Size (2018-2029)

    • 1.4 China Call Center AI Market Analysis by Type from Production Side

      • 1.4.1 China Call Center AI Production Volume, Production Value and Growth Rate of On-Premise (2018-2029)

      • 1.4.2 China Call Center AI Production Volume, Production Value and Growth Rate of Cloud-Based (2018-2029)

    • 1.5 China Call Center AI Market Analysis by Application from Consumption End

      • 1.5.1 China Call Center AI Sales Volume, Sales Value and Growth Rate of Telecommunications (2018-2029)

      • 1.5.2 China Call Center AI Sales Volume, Sales Value and Growth Rate of BFSI (2018-2029)

      • 1.5.3 China Call Center AI Sales Volume, Sales Value and Growth Rate of Media and Entertainment (2018-2029)

      • 1.5.4 China Call Center AI Sales Volume, Sales Value and Growth Rate of Retail and E-commerce (2018-2029)

      • 1.5.5 China Call Center AI Sales Volume, Sales Value and Growth Rate of Health Care (2018-2029)

    • 1.6 China Call Center AI Market Analysis by Region

      • 1.6.1 North China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Call Center AI Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Call Center AI Market Size and Growth Rate from 2018-2029

    Chapter 2 China Call Center AI Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Call Center AI Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Call Center AI Market Status and Competition Analysis in 2023

      • 2.2.3 China Call Center AI Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Call Center AI Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Call Center AI Industry Development

    Chapter 3 Call Center AIIndustry Chain Analysis

    • 3.1 Call Center AI Industry Chain

    • 3.2 Call Center AI Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Call Center AI Market

    • 3.3 Call Center AI Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Call Center AI Market

    Chapter 4 China Call Center AI Market, by Type

    • 4.1 China Call Center AI Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Call Center AI Total Production Volume and Growth Rate from Production Side

    • 4.5 China Call Center AI Production Volume and Growth Rate, by Type

      • 4.5.1 China Call Center AI Production Volume and Growth Rate of On-Premise

      • 4.5.2 China Call Center AI Production Volume and Growth Rate of Cloud-Based

    Chapter 5 China Call Center AI Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Call Center AI Total Market Size and Growth Rate from Consumption End

    • 5.5 China Call Center AI Market Size and Growth Rate, by Application

      • 5.5.1 China Call Center AI Market Size and Growth Rate of Telecommunications

      • 5.5.2 China Call Center AI Market Size and Growth Rate of BFSI

      • 5.5.3 China Call Center AI Market Size and Growth Rate of Media and Entertainment

      • 5.5.4 China Call Center AI Market Size and Growth Rate of Retail and E-commerce

      • 5.5.5 China Call Center AI Market Size and Growth Rate of Health Care

    Chapter 6 China Call Center AI Market, by Region

    • 6.1 China Call Center AI Production Volume and Production Value, by Region

    • 6.2 China Call Center AI Sales Volume and Sales Value, by Region

    Chapter 7 North China Call Center AI Market Analysis

    • 7.1 North China Call Center AI Market, by Type

    • 7.2 North China Call Center AI Market, by Application

    Chapter 8 Central China Call Center AI Market Analysis

    • 8.1 Central China Call Center AI Market, by Type

    • 8.2 Central China Call Center AI Market, by Application

    Chapter 9 South China Call Center AI Market Analysis

    • 9.1 South China Call Center AI Market, by Type

    • 9.2 South China Call Center AI Market, by Application

    Chapter 10 East China Call Center AI Market Analysis

    • 10.1 East China Call Center AI Market, by Type

    • 10.2 East China Call Center AI Market, by Application

    Chapter 11 Northeast China Call Center AI Market Analysis

    • 11.1 Northeast China Call Center AI Market, by Type

    • 11.2 Northeast China Call Center AI Market, by Application

    Chapter 12 Southwest China Call Center AI Market Analysis

    • 12.1 Southwest China Call Center AI Market, by Type

    • 12.2 Southwest China Call Center AI Market, by Application

    Chapter 13 Northwest China Call Center AI Market Analysis

    • 13.1 Northwest China Call Center AI Market, by Type

    • 13.2 Northwest China Call Center AI Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Inbenta Technologies (US)

        • 14.1.1 Inbenta Technologies (US) Company Profile

        • 14.1.2 Inbenta Technologies (US) Call Center AI Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Oracle (US)

        • 14.2.1 Oracle (US) Company Profile

        • 14.2.2 Oracle (US) Call Center AI Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 Conversica (US)

        • 14.3.1 Conversica (US) Company Profile

        • 14.3.2 Conversica (US) Call Center AI Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 Haptik (India)

        • 14.4.1 Haptik (India) Company Profile

        • 14.4.2 Haptik (India) Call Center AI Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 AWS (US)

        • 14.5.1 AWS (US) Company Profile

        • 14.5.2 AWS (US) Call Center AI Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 Talkdesk (US)

        • 14.6.1 Talkdesk (US) Company Profile

        • 14.6.2 Talkdesk (US) Call Center AI Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 NICE inContact (US)

        • 14.7.1 NICE inContact (US) Company Profile

        • 14.7.2 NICE inContact (US) Call Center AI Market Performance

        • 14.7.3 Product&Service Introduction

      • 14.8 IBM (US)

        • 14.8.1 IBM (US) Company Profile

        • 14.8.2 IBM (US) Call Center AI Market Performance

        • 14.8.3 Product&Service Introduction

      • 14.9 Avaya (US)

        • 14.9.1 Avaya (US) Company Profile

        • 14.9.2 Avaya (US) Call Center AI Market Performance

        • 14.9.3 Product&Service Introduction

      • 14.10 Koreai (US)

        • 14.10.1 Koreai (US) Company Profile

        • 14.10.2 Koreai (US) Call Center AI Market Performance

        • 14.10.3 Product&Service Introduction

      • 14.11 Creative Virtual (UK)

        • 14.11.1 Creative Virtual (UK) Company Profile

        • 14.11.2 Creative Virtual (UK) Call Center AI Market Performance

        • 14.11.3 Product&Service Introduction

      • 14.12 SAP (Germany)

        • 14.12.1 SAP (Germany) Company Profile

        • 14.12.2 SAP (Germany) Call Center AI Market Performance

        • 14.12.3 Product&Service Introduction

      • 14.13 Zendesk (US)

        • 14.13.1 Zendesk (US) Company Profile

        • 14.13.2 Zendesk (US) Call Center AI Market Performance

        • 14.13.3 Product&Service Introduction

      • 14.14 Nuance Communications (US)

        • 14.14.1 Nuance Communications (US) Company Profile

        • 14.14.2 Nuance Communications (US) Call Center AI Market Performance

        • 14.14.3 Product&Service Introduction

      • 14.15 Rulai (US)

        • 14.15.1 Rulai (US) Company Profile

        • 14.15.2 Rulai (US) Call Center AI Market Performance

        • 14.15.3 Product&Service Introduction

      • 14.16 EdgeVerve Systems (Infosys) (India)

        • 14.16.1 EdgeVerve Systems (Infosys) (India) Company Profile

        • 14.16.2 EdgeVerve Systems (Infosys) (India) Call Center AI Market Performance

        • 14.16.3 Product&Service Introduction

      • 14.17 Artificial Solutions (Spain)

        • 14.17.1 Artificial Solutions (Spain) Company Profile

        • 14.17.2 Artificial Solutions (Spain) Call Center AI Market Performance

        • 14.17.3 Product&Service Introduction

      • 14.18 Google (US)

        • 14.18.1 Google (US) Company Profile

        • 14.18.2 Google (US) Call Center AI Market Performance

        • 14.18.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Call Center AI Industry Research Conclusions

    • 15.2 Call Center AI Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Call Center AI Industry Market Size (2018-2029)

    • Figure China Call Center AI Production Volume, Production Value and Growth Rate of On-Premise (2018-2029)

    • Figure China Call Center AI Production Volume, Production Value and Growth Rate of Cloud-Based (2018-2029)

    • Figure China Call Center AI Sales Volume, Sales Value and Growth Rate of Telecommunications (2018-2029)

    • Figure China Call Center AI Sales Volume, Sales Value and Growth Rate of BFSI (2018-2029)

    • Figure China Call Center AI Sales Volume, Sales Value and Growth Rate of Media and Entertainment (2018-2029)

    • Figure China Call Center AI Sales Volume, Sales Value and Growth Rate of Retail and E-commerce (2018-2029)

    • Figure China Call Center AI Sales Volume, Sales Value and Growth Rate of Health Care (2018-2029)

    • Figure North China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure Central China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure South China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure East China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Call Center AI Market Size and Growth Rate from 2018-2029

    • Figure Call Center AI Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Call Center AI Market Share by Type in 2018

    • Figure China Call Center AI Market Share by Type in 2023

    • Figure China Call Center AI Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Call Center AI Production Volume and Growth Rate of On-Premise (2018-2023)

    • Figure China Call Center AI Production Volume and Growth Rate of Cloud-Based (2018-2023)

    • Figure China Call Center AI Market Share by Application in 2018

    • Figure China Call Center AI Market Share by Application in 2023

    • Figure China Call Center AI Total Market Size and Growth Rate from Consumption End

    • Figure China Call Center AI Market Size and Growth Rate of Telecommunications (2018-2023)

    • Figure China Call Center AI Market Size and Growth Rate of BFSI (2018-2023)

    • Figure China Call Center AI Market Size and Growth Rate of Media and Entertainment (2018-2023)

    • Figure China Call Center AI Market Size and Growth Rate of Retail and E-commerce (2018-2023)

    • Figure China Call Center AI Market Size and Growth Rate of Health Care (2018-2023)

    • Table China Call Center AI Production Volume by Region (2018-2023)

    • Table China Call Center AI Production Volume Share by Region (2018-2023)

    • Figure China Call Center AI Production Volume Share by Region (2018-2023)

    • Table China Call Center AI Production Value by Region (2018-2023)

    • Table China Call Center AI Production Value Share by Region (2018-2023)

    • Figure China Call Center AI Production Value Share by Region (2018-2023)

    • Table China Call Center AI Sales Volume by Region (2018-2023)

    • Table China Call Center AI Sales Volume Share by Region (2018-2023)

    • Figure China Call Center AI Sales Volume Share by Region (2018-2023)

    • Table China Call Center AI Sales Value by Region (2018-2023)

    • Table China Call Center AI Sales Value Share by Region (2018-2023)

    • Figure China Call Center AI Sales Value Share by Region (2018-2023)

    • Table North China Call Center AI Production Volume by Type (2018-2023)

    • Table North China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure North China Call Center AI Production Volume Share by Type (2018-2023)

    • Table North China Call Center AI Sales Volume by Application (2018-2023)

    • Table North China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure North China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table Central China Call Center AI Production Volume by Type (2018-2023)

    • Table Central China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure Central China Call Center AI Production Volume Share by Type (2018-2023)

    • Table Central China Call Center AI Sales Volume by Application (2018-2023)

    • Table Central China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure Central China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table South China Call Center AI Production Volume by Type (2018-2023)

    • Table South China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure South China Call Center AI Production Volume Share by Type (2018-2023)

    • Table South China Call Center AI Sales Volume by Application (2018-2023)

    • Table South China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure South China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table East China Call Center AI Production Volume by Type (2018-2023)

    • Table East China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure East China Call Center AI Production Volume Share by Type (2018-2023)

    • Table East China Call Center AI Sales Volume by Application (2018-2023)

    • Table East China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure East China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table Northeast China Call Center AI Production Volume by Type (2018-2023)

    • Table Northeast China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure Northeast China Call Center AI Production Volume Share by Type (2018-2023)

    • Table Northeast China Call Center AI Sales Volume by Application (2018-2023)

    • Table Northeast China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table Southwest China Call Center AI Production Volume by Type (2018-2023)

    • Table Southwest China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure Southwest China Call Center AI Production Volume Share by Type (2018-2023)

    • Table Southwest China Call Center AI Sales Volume by Application (2018-2023)

    • Table Southwest China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table Northwest China Call Center AI Production Volume by Type (2018-2023)

    • Table Northwest China Call Center AI Production Volume Share by Type (2018-2023)

    • Figure Northwest China Call Center AI Production Volume Share by Type (2018-2023)

    • Table Northwest China Call Center AI Sales Volume by Application (2018-2023)

    • Table Northwest China Call Center AI Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Call Center AI Sales Volume Share by Application (2018-2023)

    • Table Inbenta Technologies (US) Company Profile

    • Table Inbenta Technologies (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Oracle (US) Company Profile

    • Table Oracle (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Conversica (US) Company Profile

    • Table Conversica (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Haptik (India) Company Profile

    • Table Haptik (India) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table AWS (US) Company Profile

    • Table AWS (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Talkdesk (US) Company Profile

    • Table Talkdesk (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table NICE inContact (US) Company Profile

    • Table NICE inContact (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table IBM (US) Company Profile

    • Table IBM (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Avaya (US) Company Profile

    • Table Avaya (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Koreai (US) Company Profile

    • Table Koreai (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Creative Virtual (UK) Company Profile

    • Table Creative Virtual (UK) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table SAP (Germany) Company Profile

    • Table SAP (Germany) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Zendesk (US) Company Profile

    • Table Zendesk (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Nuance Communications (US) Company Profile

    • Table Nuance Communications (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Rulai (US) Company Profile

    • Table Rulai (US) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table EdgeVerve Systems (Infosys) (India) Company Profile

    • Table EdgeVerve Systems (Infosys) (India) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Artificial Solutions (Spain) Company Profile

    • Table Artificial Solutions (Spain) Call Center AI Revenue, Price and Gross (2018-2023)

    • Table Google (US) Company Profile

    • Table Google (US) Call Center AI Revenue, Price and Gross (2018-2023)


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