Contact Center Software Market Report

China Contact Center Software Industry Market Research Report 2023-2029

  • POSTDATE：Aug 28, 2023
  • PAGES：151
  • REPORT CODE：GMM1764793
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • Contact center software solutions offer more advantages than call centers. Some of their key features include advanced call distribution, fax services, text chat, email and VoIP telephony services.

    North America is projected to dominate the global Contact Center Software Market during the forecast period. The market is expected to progress at a CAGR of 14.63% and reach US$ 48,011.0 Mn by the end of 2026.

    The demand for contact centres is increasing day by day. This is expected to be one of the main drivers of growth in the global contact center software market. In addition, the critical need for consistent and stable relationships with customers, as well as ensuring customer loyalty, will contribute to the growth of the contact center software market in the coming years.

    This report elaborates on the current development of the Contact Center Software industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • NEC Corporation

    • Huawei Technologies Co, Ltd

    • Five9, Inc

    • Microsoft Corporation

    • Alcatel-Lucent Enterprise

    • Mitel Corporation

    • Cisco Systems

    • Avaya, Inc

    • Enghouse Interactive, Inc

    • SAP SE

    By Type:

    • Cloud

    • On-Premises

    By Application:

    • Banking, Financial Services, and Insurance (BFSI)

    • Retail and Consumer Goods

    • Others

    • Media and Entertainment

    • Travel and Hospitality

    • IT and Telecom

    • Government

    • Healthcare

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Contact Center Software Market Overview 2018-2029

    • 1.1 China Contact Center Software Industry Development Overview

    • 1.2 China Contact Center Software Industry Development History

    • 1.3 China Contact Center Software Industry Market Size (2018-2029)

    • 1.4 China Contact Center Software Market Analysis by Type from Production Side

      • 1.4.1 China Contact Center Software Production Volume, Production Value and Growth Rate of Cloud (2018-2029)

      • 1.4.2 China Contact Center Software Production Volume, Production Value and Growth Rate of On-Premises (2018-2029)

    • 1.5 China Contact Center Software Market Analysis by Application from Consumption End

      • 1.5.1 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2018-2029)

      • 1.5.2 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Retail and Consumer Goods (2018-2029)

      • 1.5.3 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

      • 1.5.4 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Media and Entertainment (2018-2029)

      • 1.5.5 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Travel and Hospitality (2018-2029)

      • 1.5.6 China Contact Center Software Sales Volume, Sales Value and Growth Rate of IT and Telecom (2018-2029)

      • 1.5.7 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Government (2018-2029)

      • 1.5.8 China Contact Center Software Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

    • 1.6 China Contact Center Software Market Analysis by Region

      • 1.6.1 North China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Contact Center Software Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Contact Center Software Market Size and Growth Rate from 2018-2029

    Chapter 2 China Contact Center Software Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Contact Center Software Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Contact Center Software Market Status and Competition Analysis in 2023

      • 2.2.3 China Contact Center Software Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Contact Center Software Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Contact Center Software Industry Development

    Chapter 3 Contact Center SoftwareIndustry Chain Analysis

    • 3.1 Contact Center Software Industry Chain

    • 3.2 Contact Center Software Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Contact Center Software Market

    • 3.3 Contact Center Software Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Contact Center Software Market

    Chapter 4 China Contact Center Software Market, by Type

    • 4.1 China Contact Center Software Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Contact Center Software Total Production Volume and Growth Rate from Production Side

    • 4.5 China Contact Center Software Production Volume and Growth Rate, by Type

      • 4.5.1 China Contact Center Software Production Volume and Growth Rate of Cloud

      • 4.5.2 China Contact Center Software Production Volume and Growth Rate of On-Premises

    Chapter 5 China Contact Center Software Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Contact Center Software Total Market Size and Growth Rate from Consumption End

    • 5.5 China Contact Center Software Market Size and Growth Rate, by Application

      • 5.5.1 China Contact Center Software Market Size and Growth Rate of Banking, Financial Services, and Insurance (BFSI)

      • 5.5.2 China Contact Center Software Market Size and Growth Rate of Retail and Consumer Goods

      • 5.5.3 China Contact Center Software Market Size and Growth Rate of Others

      • 5.5.4 China Contact Center Software Market Size and Growth Rate of Media and Entertainment

      • 5.5.5 China Contact Center Software Market Size and Growth Rate of Travel and Hospitality

      • 5.5.6 China Contact Center Software Market Size and Growth Rate of IT and Telecom

      • 5.5.7 China Contact Center Software Market Size and Growth Rate of Government

      • 5.5.8 China Contact Center Software Market Size and Growth Rate of Healthcare

    Chapter 6 China Contact Center Software Market, by Region

    • 6.1 China Contact Center Software Production Volume and Production Value, by Region

    • 6.2 China Contact Center Software Sales Volume and Sales Value, by Region

    Chapter 7 North China Contact Center Software Market Analysis

    • 7.1 North China Contact Center Software Market, by Type

    • 7.2 North China Contact Center Software Market, by Application

    Chapter 8 Central China Contact Center Software Market Analysis

    • 8.1 Central China Contact Center Software Market, by Type

    • 8.2 Central China Contact Center Software Market, by Application

    Chapter 9 South China Contact Center Software Market Analysis

    • 9.1 South China Contact Center Software Market, by Type

    • 9.2 South China Contact Center Software Market, by Application

    Chapter 10 East China Contact Center Software Market Analysis

    • 10.1 East China Contact Center Software Market, by Type

    • 10.2 East China Contact Center Software Market, by Application

    Chapter 11 Northeast China Contact Center Software Market Analysis

    • 11.1 Northeast China Contact Center Software Market, by Type

    • 11.2 Northeast China Contact Center Software Market, by Application

    Chapter 12 Southwest China Contact Center Software Market Analysis

    • 12.1 Southwest China Contact Center Software Market, by Type

    • 12.2 Southwest China Contact Center Software Market, by Application

    Chapter 13 Northwest China Contact Center Software Market Analysis

    • 13.1 Northwest China Contact Center Software Market, by Type

    • 13.2 Northwest China Contact Center Software Market, by Application

    Chapter 14 Company Profiles

      • 14.1 NEC Corporation

        • 14.1.1 NEC Corporation Company Profile

        • 14.1.2 NEC Corporation Contact Center Software Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Huawei Technologies Co, Ltd

        • 14.2.1 Huawei Technologies Co, Ltd Company Profile

        • 14.2.2 Huawei Technologies Co, Ltd Contact Center Software Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 Five9, Inc

        • 14.3.1 Five9, Inc Company Profile

        • 14.3.2 Five9, Inc Contact Center Software Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 Microsoft Corporation

        • 14.4.1 Microsoft Corporation Company Profile

        • 14.4.2 Microsoft Corporation Contact Center Software Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 Alcatel-Lucent Enterprise

        • 14.5.1 Alcatel-Lucent Enterprise Company Profile

        • 14.5.2 Alcatel-Lucent Enterprise Contact Center Software Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 Mitel Corporation

        • 14.6.1 Mitel Corporation Company Profile

        • 14.6.2 Mitel Corporation Contact Center Software Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 Cisco Systems

        • 14.7.1 Cisco Systems Company Profile

        • 14.7.2 Cisco Systems Contact Center Software Market Performance

        • 14.7.3 Product&Service Introduction

      • 14.8 Avaya, Inc

        • 14.8.1 Avaya, Inc Company Profile

        • 14.8.2 Avaya, Inc Contact Center Software Market Performance

        • 14.8.3 Product&Service Introduction

      • 14.9 Enghouse Interactive, Inc

        • 14.9.1 Enghouse Interactive, Inc Company Profile

        • 14.9.2 Enghouse Interactive, Inc Contact Center Software Market Performance

        • 14.9.3 Product&Service Introduction

      • 14.10 SAP SE

        • 14.10.1 SAP SE Company Profile

        • 14.10.2 SAP SE Contact Center Software Market Performance

        • 14.10.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Contact Center Software Industry Research Conclusions

    • 15.2 Contact Center Software Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Contact Center Software Industry Market Size (2018-2029)

    • Figure China Contact Center Software Production Volume, Production Value and Growth Rate of Cloud (2018-2029)

    • Figure China Contact Center Software Production Volume, Production Value and Growth Rate of On-Premises (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Retail and Consumer Goods (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Media and Entertainment (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Travel and Hospitality (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of IT and Telecom (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Government (2018-2029)

    • Figure China Contact Center Software Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

    • Figure North China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure Central China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure South China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure East China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Contact Center Software Market Size and Growth Rate from 2018-2029

    • Figure Contact Center Software Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Contact Center Software Market Share by Type in 2018

    • Figure China Contact Center Software Market Share by Type in 2023

    • Figure China Contact Center Software Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Contact Center Software Production Volume and Growth Rate of Cloud (2018-2023)

    • Figure China Contact Center Software Production Volume and Growth Rate of On-Premises (2018-2023)

    • Figure China Contact Center Software Market Share by Application in 2018

    • Figure China Contact Center Software Market Share by Application in 2023

    • Figure China Contact Center Software Total Market Size and Growth Rate from Consumption End

    • Figure China Contact Center Software Market Size and Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Retail and Consumer Goods (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Others (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Media and Entertainment (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Travel and Hospitality (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of IT and Telecom (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Government (2018-2023)

    • Figure China Contact Center Software Market Size and Growth Rate of Healthcare (2018-2023)

    • Table China Contact Center Software Production Volume by Region (2018-2023)

    • Table China Contact Center Software Production Volume Share by Region (2018-2023)

    • Figure China Contact Center Software Production Volume Share by Region (2018-2023)

    • Table China Contact Center Software Production Value by Region (2018-2023)

    • Table China Contact Center Software Production Value Share by Region (2018-2023)

    • Figure China Contact Center Software Production Value Share by Region (2018-2023)

    • Table China Contact Center Software Sales Volume by Region (2018-2023)

    • Table China Contact Center Software Sales Volume Share by Region (2018-2023)

    • Figure China Contact Center Software Sales Volume Share by Region (2018-2023)

    • Table China Contact Center Software Sales Value by Region (2018-2023)

    • Table China Contact Center Software Sales Value Share by Region (2018-2023)

    • Figure China Contact Center Software Sales Value Share by Region (2018-2023)

    • Table North China Contact Center Software Production Volume by Type (2018-2023)

    • Table North China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure North China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table North China Contact Center Software Sales Volume by Application (2018-2023)

    • Table North China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure North China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table Central China Contact Center Software Production Volume by Type (2018-2023)

    • Table Central China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure Central China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table Central China Contact Center Software Sales Volume by Application (2018-2023)

    • Table Central China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure Central China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table South China Contact Center Software Production Volume by Type (2018-2023)

    • Table South China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure South China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table South China Contact Center Software Sales Volume by Application (2018-2023)

    • Table South China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure South China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table East China Contact Center Software Production Volume by Type (2018-2023)

    • Table East China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure East China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table East China Contact Center Software Sales Volume by Application (2018-2023)

    • Table East China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure East China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table Northeast China Contact Center Software Production Volume by Type (2018-2023)

    • Table Northeast China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure Northeast China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table Northeast China Contact Center Software Sales Volume by Application (2018-2023)

    • Table Northeast China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table Southwest China Contact Center Software Production Volume by Type (2018-2023)

    • Table Southwest China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure Southwest China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table Southwest China Contact Center Software Sales Volume by Application (2018-2023)

    • Table Southwest China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table Northwest China Contact Center Software Production Volume by Type (2018-2023)

    • Table Northwest China Contact Center Software Production Volume Share by Type (2018-2023)

    • Figure Northwest China Contact Center Software Production Volume Share by Type (2018-2023)

    • Table Northwest China Contact Center Software Sales Volume by Application (2018-2023)

    • Table Northwest China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Contact Center Software Sales Volume Share by Application (2018-2023)

    • Table NEC Corporation Company Profile

    • Table NEC Corporation Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Huawei Technologies Co, Ltd Company Profile

    • Table Huawei Technologies Co, Ltd Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Five9, Inc Company Profile

    • Table Five9, Inc Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Microsoft Corporation Company Profile

    • Table Microsoft Corporation Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Alcatel-Lucent Enterprise Company Profile

    • Table Alcatel-Lucent Enterprise Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Mitel Corporation Company Profile

    • Table Mitel Corporation Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Cisco Systems Company Profile

    • Table Cisco Systems Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Avaya, Inc Company Profile

    • Table Avaya, Inc Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table Enghouse Interactive, Inc Company Profile

    • Table Enghouse Interactive, Inc Contact Center Software Revenue, Price and Gross (2018-2023)

    • Table SAP SE Company Profile

    • Table SAP SE Contact Center Software Revenue, Price and Gross (2018-2023)


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