Contact Center Analytics Market Report

China Contact Center Analytics Industry Market Research Report 2023-2029

  • POSTDATE：Sep 04, 2023
  • PAGES：226
  • REPORT CODE：GMM1776294
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The contact center analytics platform involves integrating data from multiple customer channels and enterprise systems. Contact center analytics supports data integration, customer experience analytics, data analytics, performance measurement, and business intelligence analytics.

    North America is expected to dominate the contact center analytics market during the forecast period. The global Contact Center Analytics Market is projected to reach 2,399.1 million by 2026, growing at a CAGR of 16.1% from 2020 to 2026.

    The demand for better customer experience management solutions and proliferation of cloud computing are factors to drive the Contact Center Analytics market. In addition, the growing demand for speech and text analytics will also boost the development of the Contact Center Analytics market. However, the high cost of investment and consumer data privacy rules and regulations will hinder the market growth.

    This report elaborates on the current development of the Contact Center Analytics industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Enghouse Interactive

    • Callminer

    • Genesys

    • Oracle Corporation

    • SAP SE

    • Servion Global Solutions

    • Genpact Limited

    By Type:

    • On-Demand

    • On-Premises

    By Application:

    • Log Management

    • Automatic Call Distributor

    • Others applications

    • Real-time Monitoring and Reporting

    • Workforce Optimization

    • Risk and Compliance Management

    • Customer Experience Management

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Contact Center Analytics Market Overview 2018-2029

    • 1.1 China Contact Center Analytics Industry Development Overview

    • 1.2 China Contact Center Analytics Industry Development History

    • 1.3 China Contact Center Analytics Industry Market Size (2018-2029)

    • 1.4 China Contact Center Analytics Market Analysis by Type from Production Side

      • 1.4.1 China Contact Center Analytics Production Volume, Production Value and Growth Rate of On-Demand (2018-2029)

      • 1.4.2 China Contact Center Analytics Production Volume, Production Value and Growth Rate of On-Premises (2018-2029)

    • 1.5 China Contact Center Analytics Market Analysis by Application from Consumption End

      • 1.5.1 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Log Management (2018-2029)

      • 1.5.2 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Automatic Call Distributor (2018-2029)

      • 1.5.3 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Others applications (2018-2029)

      • 1.5.4 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Real-time Monitoring and Reporting (2018-2029)

      • 1.5.5 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Workforce Optimization (2018-2029)

      • 1.5.6 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Risk and Compliance Management (2018-2029)

      • 1.5.7 China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Customer Experience Management (2018-2029)

    • 1.6 China Contact Center Analytics Market Analysis by Region

      • 1.6.1 North China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Contact Center Analytics Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    Chapter 2 China Contact Center Analytics Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Contact Center Analytics Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Contact Center Analytics Market Status and Competition Analysis in 2023

      • 2.2.3 China Contact Center Analytics Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Contact Center Analytics Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Contact Center Analytics Industry Development

    Chapter 3 Contact Center AnalyticsIndustry Chain Analysis

    • 3.1 Contact Center Analytics Industry Chain

    • 3.2 Contact Center Analytics Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Contact Center Analytics Market

    • 3.3 Contact Center Analytics Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Contact Center Analytics Market

    Chapter 4 China Contact Center Analytics Market, by Type

    • 4.1 China Contact Center Analytics Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Contact Center Analytics Total Production Volume and Growth Rate from Production Side

    • 4.5 China Contact Center Analytics Production Volume and Growth Rate, by Type

      • 4.5.1 China Contact Center Analytics Production Volume and Growth Rate of On-Demand

      • 4.5.2 China Contact Center Analytics Production Volume and Growth Rate of On-Premises

    Chapter 5 China Contact Center Analytics Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Contact Center Analytics Total Market Size and Growth Rate from Consumption End

    • 5.5 China Contact Center Analytics Market Size and Growth Rate, by Application

      • 5.5.1 China Contact Center Analytics Market Size and Growth Rate of Log Management

      • 5.5.2 China Contact Center Analytics Market Size and Growth Rate of Automatic Call Distributor

      • 5.5.3 China Contact Center Analytics Market Size and Growth Rate of Others applications

      • 5.5.4 China Contact Center Analytics Market Size and Growth Rate of Real-time Monitoring and Reporting

      • 5.5.5 China Contact Center Analytics Market Size and Growth Rate of Workforce Optimization

      • 5.5.6 China Contact Center Analytics Market Size and Growth Rate of Risk and Compliance Management

      • 5.5.7 China Contact Center Analytics Market Size and Growth Rate of Customer Experience Management

    Chapter 6 China Contact Center Analytics Market, by Region

    • 6.1 China Contact Center Analytics Production Volume and Production Value, by Region

    • 6.2 China Contact Center Analytics Sales Volume and Sales Value, by Region

    Chapter 7 North China Contact Center Analytics Market Analysis

    • 7.1 North China Contact Center Analytics Market, by Type

    • 7.2 North China Contact Center Analytics Market, by Application

    Chapter 8 Central China Contact Center Analytics Market Analysis

    • 8.1 Central China Contact Center Analytics Market, by Type

    • 8.2 Central China Contact Center Analytics Market, by Application

    Chapter 9 South China Contact Center Analytics Market Analysis

    • 9.1 South China Contact Center Analytics Market, by Type

    • 9.2 South China Contact Center Analytics Market, by Application

    Chapter 10 East China Contact Center Analytics Market Analysis

    • 10.1 East China Contact Center Analytics Market, by Type

    • 10.2 East China Contact Center Analytics Market, by Application

    Chapter 11 Northeast China Contact Center Analytics Market Analysis

    • 11.1 Northeast China Contact Center Analytics Market, by Type

    • 11.2 Northeast China Contact Center Analytics Market, by Application

    Chapter 12 Southwest China Contact Center Analytics Market Analysis

    • 12.1 Southwest China Contact Center Analytics Market, by Type

    • 12.2 Southwest China Contact Center Analytics Market, by Application

    Chapter 13 Northwest China Contact Center Analytics Market Analysis

    • 13.1 Northwest China Contact Center Analytics Market, by Type

    • 13.2 Northwest China Contact Center Analytics Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Enghouse Interactive

        • 14.1.1 Enghouse Interactive Company Profile

        • 14.1.2 Enghouse Interactive Contact Center Analytics Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Callminer

        • 14.2.1 Callminer Company Profile

        • 14.2.2 Callminer Contact Center Analytics Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 Genesys

        • 14.3.1 Genesys Company Profile

        • 14.3.2 Genesys Contact Center Analytics Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 Oracle Corporation

        • 14.4.1 Oracle Corporation Company Profile

        • 14.4.2 Oracle Corporation Contact Center Analytics Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 SAP SE

        • 14.5.1 SAP SE Company Profile

        • 14.5.2 SAP SE Contact Center Analytics Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 Servion Global Solutions

        • 14.6.1 Servion Global Solutions Company Profile

        • 14.6.2 Servion Global Solutions Contact Center Analytics Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 Genpact Limited

        • 14.7.1 Genpact Limited Company Profile

        • 14.7.2 Genpact Limited Contact Center Analytics Market Performance

        • 14.7.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Contact Center Analytics Industry Research Conclusions

    • 15.2 Contact Center Analytics Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Contact Center Analytics Industry Market Size (2018-2029)

    • Figure China Contact Center Analytics Production Volume, Production Value and Growth Rate of On-Demand (2018-2029)

    • Figure China Contact Center Analytics Production Volume, Production Value and Growth Rate of On-Premises (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Log Management (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Automatic Call Distributor (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Others applications (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Real-time Monitoring and Reporting (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Workforce Optimization (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Risk and Compliance Management (2018-2029)

    • Figure China Contact Center Analytics Sales Volume, Sales Value and Growth Rate of Customer Experience Management (2018-2029)

    • Figure North China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure Central China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure South China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure East China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Contact Center Analytics Market Size and Growth Rate from 2018-2029

    • Figure Contact Center Analytics Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Contact Center Analytics Market Share by Type in 2018

    • Figure China Contact Center Analytics Market Share by Type in 2023

    • Figure China Contact Center Analytics Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Contact Center Analytics Production Volume and Growth Rate of On-Demand (2018-2023)

    • Figure China Contact Center Analytics Production Volume and Growth Rate of On-Premises (2018-2023)

    • Figure China Contact Center Analytics Market Share by Application in 2018

    • Figure China Contact Center Analytics Market Share by Application in 2023

    • Figure China Contact Center Analytics Total Market Size and Growth Rate from Consumption End

    • Figure China Contact Center Analytics Market Size and Growth Rate of Log Management (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Automatic Call Distributor (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Others applications (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Real-time Monitoring and Reporting (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Workforce Optimization (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Risk and Compliance Management (2018-2023)

    • Figure China Contact Center Analytics Market Size and Growth Rate of Customer Experience Management (2018-2023)

    • Table China Contact Center Analytics Production Volume by Region (2018-2023)

    • Table China Contact Center Analytics Production Volume Share by Region (2018-2023)

    • Figure China Contact Center Analytics Production Volume Share by Region (2018-2023)

    • Table China Contact Center Analytics Production Value by Region (2018-2023)

    • Table China Contact Center Analytics Production Value Share by Region (2018-2023)

    • Figure China Contact Center Analytics Production Value Share by Region (2018-2023)

    • Table China Contact Center Analytics Sales Volume by Region (2018-2023)

    • Table China Contact Center Analytics Sales Volume Share by Region (2018-2023)

    • Figure China Contact Center Analytics Sales Volume Share by Region (2018-2023)

    • Table China Contact Center Analytics Sales Value by Region (2018-2023)

    • Table China Contact Center Analytics Sales Value Share by Region (2018-2023)

    • Figure China Contact Center Analytics Sales Value Share by Region (2018-2023)

    • Table North China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table North China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure North China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table North China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table North China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure North China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table Central China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table Central China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure Central China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table Central China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table Central China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure Central China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table South China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table South China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure South China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table South China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table South China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure South China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table East China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table East China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure East China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table East China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table East China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure East China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table Northeast China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table Northeast China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure Northeast China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table Northeast China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table Northeast China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table Southwest China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table Southwest China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure Southwest China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table Southwest China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table Southwest China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table Northwest China Contact Center Analytics Production Volume by Type (2018-2023)

    • Table Northwest China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Figure Northwest China Contact Center Analytics Production Volume Share by Type (2018-2023)

    • Table Northwest China Contact Center Analytics Sales Volume by Application (2018-2023)

    • Table Northwest China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Contact Center Analytics Sales Volume Share by Application (2018-2023)

    • Table Enghouse Interactive Company Profile

    • Table Enghouse Interactive Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table Callminer Company Profile

    • Table Callminer Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table Genesys Company Profile

    • Table Genesys Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table Oracle Corporation Company Profile

    • Table Oracle Corporation Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table SAP SE Company Profile

    • Table SAP SE Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table Servion Global Solutions Company Profile

    • Table Servion Global Solutions Contact Center Analytics Revenue, Price and Gross (2018-2023)

    • Table Genpact Limited Company Profile

    • Table Genpact Limited Contact Center Analytics Revenue, Price and Gross (2018-2023)


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