Chinese- REPORT SUMMARY
- TABLE OF CONTENTS
-
Customer Relationship Management refers to practice and strategies that companies use to analyze customers data and interaction in order to retain customers and increasing sales. CRM is used by companies to improve the relationship with customers by analyzing the customer data throughout the lifecycle of a customer. CRM system gives information about customer while contact happens between company and customer by different channels like company's website, telephone, live chat, direct mail, marketing materials and social media. A staff that faces customers also provides information about the customer like personal information, purchase history, buying behavior and buying preferences in CRM system.
This report elaborates on the current development of the Customer Relationship Management Services industry thoroughly based on the international market dynamics and China's market situation.
For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.
Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market.
Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.
By Player:
NetSuite Inc
Ramco Systems Ltd
Nimble Inc
IBM Corp
SugarCRM Inc
Wipro Limited
Oracle Corp
Salesforcecom Inc
Tata Consultancy Services Limited
SAP SE Amdocs Ltd
By Type:
Cloud
On premises
By Application:
Customer support and services
Others
Marketing
Sales
By Research Region:
-
North China
-
Central China
-
South China
-
East China
-
Northeast China
-
Southwest China
-
Northwest China
TABLE OF CONTENT
Chapter 1 China Customer Relationship Management Services Market Overview 2018-2029
-
1.1 China Customer Relationship Management Services Industry Development Overview
-
1.2 China Customer Relationship Management Services Industry Development History
-
1.3 China Customer Relationship Management Services Industry Market Size (2018-2029)
-
1.4 China Customer Relationship Management Services Market Analysis by Type from Production Side
-
1.4.1 China Customer Relationship Management Services Production Volume, Production Value and Growth Rate of Cloud (2018-2029)
-
1.4.2 China Customer Relationship Management Services Production Volume, Production Value and Growth Rate of On premises (2018-2029)
-
1.5 China Customer Relationship Management Services Market Analysis by Application from Consumption End
-
1.5.1 China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Customer support and services (2018-2029)
-
1.5.2 China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Others (2018-2029)
-
1.5.3 China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Marketing (2018-2029)
-
1.5.4 China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Sales (2018-2029)
-
1.6 China Customer Relationship Management Services Market Analysis by Region
-
1.6.1 North China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.2 Central China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.3 South China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.4 East China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.5 Northeast China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.6 Southwest China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
1.6.7 Northwest China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
Chapter 2 China Customer Relationship Management Services Industry Development Environment
-
2.1 Industry Development Environment Analysis
-
2.1.1 Industry Technological Progress Analysis
-
2.1.2 Industrial Organizational Innovation Analysis
-
2.1.3 Changes in Social Habits
-
2.1.4 Alterations in Government Policies
-
2.1.5 Impact of Economic Globalization
-
2.2 Domestic and Foreign Industry Competition Analysis
-
2.2.1 Comparative Analysis on Customer Relationship Management Services Market Status and Competition at home and abroad in 2023
-
2.2.2 China Customer Relationship Management Services Market Status and Competition Analysis in 2023
-
2.2.3 China Customer Relationship Management Services Market Concentration Analysis in 2023
-
2.3 Problems and Countermeasures in the development of China Customer Relationship Management Services Industry
-
2.3.1 Industry Development Constraints
-
2.3.2 Industry Development Considerations
-
2.3.3 Suggestions on Industry Development Measures
-
2.3.4 Development Strategies for SMEs
-
2.4 Influence of COVID-19 Outbreak on Customer Relationship Management Services Industry Development
Chapter 3 Customer Relationship Management ServicesIndustry Chain Analysis
-
3.1 Customer Relationship Management Services Industry Chain
-
3.2 Customer Relationship Management Services Upstream Industry Analysis
-
3.2.1 Upstream Industry Development Status
-
3.2.2 Upstream Industry Development Forecast
-
3.2.3 Impact of Upstream Industry on the Customer Relationship Management Services Market
-
3.3 Customer Relationship Management Services Downstream Industry Analysis
-
3.3.1 Downstream Industry Development Status
-
3.3.2 Downstream Industry Development Forecast
-
3.3.3 Impact of Downstream Industry on the Customer Relationship Management Services Market
Chapter 4 China Customer Relationship Management Services Market, by Type
-
4.1 China Customer Relationship Management Services Market Trend, by Type
-
4.2 Product Types of Major Suppliers
-
4.3 Competitive Landscape of Major Types
-
4.4 China Customer Relationship Management Services Total Production Volume and Growth Rate from Production Side
-
4.5 China Customer Relationship Management Services Production Volume and Growth Rate, by Type
-
4.5.1 China Customer Relationship Management Services Production Volume and Growth Rate of Cloud
-
4.5.2 China Customer Relationship Management Services Production Volume and Growth Rate of On premises
Chapter 5 China Customer Relationship Management Services Market, by Application
-
5.1 Downstream Market Overview
-
5.2 Competitive Landscape of Major Applications
-
5.3 Market Potential Analysis, by Application
-
5.4 China Customer Relationship Management Services Total Market Size and Growth Rate from Consumption End
-
5.5 China Customer Relationship Management Services Market Size and Growth Rate, by Application
-
5.5.1 China Customer Relationship Management Services Market Size and Growth Rate of Customer support and services
-
5.5.2 China Customer Relationship Management Services Market Size and Growth Rate of Others
-
5.5.3 China Customer Relationship Management Services Market Size and Growth Rate of Marketing
-
5.5.4 China Customer Relationship Management Services Market Size and Growth Rate of Sales
Chapter 6 China Customer Relationship Management Services Market, by Region
-
6.1 China Customer Relationship Management Services Production Volume and Production Value, by Region
-
6.2 China Customer Relationship Management Services Sales Volume and Sales Value, by Region
Chapter 7 North China Customer Relationship Management Services Market Analysis
-
7.1 North China Customer Relationship Management Services Market, by Type
-
7.2 North China Customer Relationship Management Services Market, by Application
Chapter 8 Central China Customer Relationship Management Services Market Analysis
-
8.1 Central China Customer Relationship Management Services Market, by Type
-
8.2 Central China Customer Relationship Management Services Market, by Application
Chapter 9 South China Customer Relationship Management Services Market Analysis
-
9.1 South China Customer Relationship Management Services Market, by Type
-
9.2 South China Customer Relationship Management Services Market, by Application
Chapter 10 East China Customer Relationship Management Services Market Analysis
-
10.1 East China Customer Relationship Management Services Market, by Type
-
10.2 East China Customer Relationship Management Services Market, by Application
Chapter 11 Northeast China Customer Relationship Management Services Market Analysis
-
11.1 Northeast China Customer Relationship Management Services Market, by Type
-
11.2 Northeast China Customer Relationship Management Services Market, by Application
Chapter 12 Southwest China Customer Relationship Management Services Market Analysis
-
12.1 Southwest China Customer Relationship Management Services Market, by Type
-
12.2 Southwest China Customer Relationship Management Services Market, by Application
Chapter 13 Northwest China Customer Relationship Management Services Market Analysis
-
13.1 Northwest China Customer Relationship Management Services Market, by Type
-
13.2 Northwest China Customer Relationship Management Services Market, by Application
Chapter 14 Company Profiles
-
14.1 NetSuite Inc
-
14.1.1 NetSuite Inc Company Profile
-
14.1.2 NetSuite Inc Customer Relationship Management Services Market Performance
-
14.1.3 Product&Service Introduction
-
14.2 Ramco Systems Ltd
-
14.2.1 Ramco Systems Ltd Company Profile
-
14.2.2 Ramco Systems Ltd Customer Relationship Management Services Market Performance
-
14.2.3 Product&Service Introduction
-
14.3 Nimble Inc
-
14.3.1 Nimble Inc Company Profile
-
14.3.2 Nimble Inc Customer Relationship Management Services Market Performance
-
14.3.3 Product&Service Introduction
-
14.4 IBM Corp
-
14.4.1 IBM Corp Company Profile
-
14.4.2 IBM Corp Customer Relationship Management Services Market Performance
-
14.4.3 Product&Service Introduction
-
14.5 SugarCRM Inc
-
14.5.1 SugarCRM Inc Company Profile
-
14.5.2 SugarCRM Inc Customer Relationship Management Services Market Performance
-
14.5.3 Product&Service Introduction
-
14.6 Wipro Limited
-
14.6.1 Wipro Limited Company Profile
-
14.6.2 Wipro Limited Customer Relationship Management Services Market Performance
-
14.6.3 Product&Service Introduction
-
14.7 Oracle Corp
-
14.7.1 Oracle Corp Company Profile
-
14.7.2 Oracle Corp Customer Relationship Management Services Market Performance
-
14.7.3 Product&Service Introduction
-
14.8 Salesforcecom Inc
-
14.8.1 Salesforcecom Inc Company Profile
-
14.8.2 Salesforcecom Inc Customer Relationship Management Services Market Performance
-
14.8.3 Product&Service Introduction
-
14.9 Tata Consultancy Services Limited
-
14.9.1 Tata Consultancy Services Limited Company Profile
-
14.9.2 Tata Consultancy Services Limited Customer Relationship Management Services Market Performance
-
14.9.3 Product&Service Introduction
-
14.10 SAP SE Amdocs Ltd
-
14.10.1 SAP SE Amdocs Ltd Company Profile
-
14.10.2 SAP SE Amdocs Ltd Customer Relationship Management Services Market Performance
-
14.10.3 Product&Service Introduction
Chapter 15 Research Conclusions and Investment Suggestions
-
15.1 Customer Relationship Management Services Industry Research Conclusions
-
15.2 Customer Relationship Management Services Industry Investment Suggestions
-
15.2.1 Suggestions on Industry Development Strategy
-
15.2.2 Suggestions on Industry Investment Direction
-
15.2.3 Suggestions on Industry Investment Strategy
List of Tables and Figures
-
Figure China Customer Relationship Management Services Industry Market Size (2018-2029)
-
Figure China Customer Relationship Management Services Production Volume, Production Value and Growth Rate of Cloud (2018-2029)
-
Figure China Customer Relationship Management Services Production Volume, Production Value and Growth Rate of On premises (2018-2029)
-
Figure China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Customer support and services (2018-2029)
-
Figure China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Others (2018-2029)
-
Figure China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Marketing (2018-2029)
-
Figure China Customer Relationship Management Services Sales Volume, Sales Value and Growth Rate of Sales (2018-2029)
-
Figure North China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure Central China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure South China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure East China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure Northeast China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure Southwest China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure Northwest China Customer Relationship Management Services Market Size and Growth Rate from 2018-2029
-
Figure Customer Relationship Management Services Industry Chain
-
Table Product Types of Major Suppliers in 2023
-
Figure China Customer Relationship Management Services Market Share by Type in 2018
-
Figure China Customer Relationship Management Services Market Share by Type in 2023
-
Figure China Customer Relationship Management Services Total Production Volume and Growth Rate from Production Side (2018-2023)
-
Figure China Customer Relationship Management Services Production Volume and Growth Rate of Cloud (2018-2023)
-
Figure China Customer Relationship Management Services Production Volume and Growth Rate of On premises (2018-2023)
-
Figure China Customer Relationship Management Services Market Share by Application in 2018
-
Figure China Customer Relationship Management Services Market Share by Application in 2023
-
Figure China Customer Relationship Management Services Total Market Size and Growth Rate from Consumption End
-
Figure China Customer Relationship Management Services Market Size and Growth Rate of Customer support and services (2018-2023)
-
Figure China Customer Relationship Management Services Market Size and Growth Rate of Others (2018-2023)
-
Figure China Customer Relationship Management Services Market Size and Growth Rate of Marketing (2018-2023)
-
Figure China Customer Relationship Management Services Market Size and Growth Rate of Sales (2018-2023)
-
Table China Customer Relationship Management Services Production Volume by Region (2018-2023)
-
Table China Customer Relationship Management Services Production Volume Share by Region (2018-2023)
-
Figure China Customer Relationship Management Services Production Volume Share by Region (2018-2023)
-
Table China Customer Relationship Management Services Production Value by Region (2018-2023)
-
Table China Customer Relationship Management Services Production Value Share by Region (2018-2023)
-
Figure China Customer Relationship Management Services Production Value Share by Region (2018-2023)
-
Table China Customer Relationship Management Services Sales Volume by Region (2018-2023)
-
Table China Customer Relationship Management Services Sales Volume Share by Region (2018-2023)
-
Figure China Customer Relationship Management Services Sales Volume Share by Region (2018-2023)
-
Table China Customer Relationship Management Services Sales Value by Region (2018-2023)
-
Table China Customer Relationship Management Services Sales Value Share by Region (2018-2023)
-
Figure China Customer Relationship Management Services Sales Value Share by Region (2018-2023)
-
Table North China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table North China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure North China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table North China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table North China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure North China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table Central China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table Central China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure Central China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table Central China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table Central China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure Central China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table South China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table South China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure South China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table South China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table South China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure South China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table East China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table East China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure East China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table East China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table East China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure East China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table Northeast China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table Northeast China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure Northeast China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table Northeast China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table Northeast China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure Northeast China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table Southwest China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table Southwest China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure Southwest China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table Southwest China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table Southwest China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure Southwest China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table Northwest China Customer Relationship Management Services Production Volume by Type (2018-2023)
-
Table Northwest China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Figure Northwest China Customer Relationship Management Services Production Volume Share by Type (2018-2023)
-
Table Northwest China Customer Relationship Management Services Sales Volume by Application (2018-2023)
-
Table Northwest China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Figure Northwest China Customer Relationship Management Services Sales Volume Share by Application (2018-2023)
-
Table NetSuite Inc Company Profile
-
Table NetSuite Inc Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Ramco Systems Ltd Company Profile
-
Table Ramco Systems Ltd Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Nimble Inc Company Profile
-
Table Nimble Inc Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table IBM Corp Company Profile
-
Table IBM Corp Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table SugarCRM Inc Company Profile
-
Table SugarCRM Inc Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Wipro Limited Company Profile
-
Table Wipro Limited Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Oracle Corp Company Profile
-
Table Oracle Corp Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Salesforcecom Inc Company Profile
-
Table Salesforcecom Inc Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table Tata Consultancy Services Limited Company Profile
-
Table Tata Consultancy Services Limited Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
Table SAP SE Amdocs Ltd Company Profile
-
Table SAP SE Amdocs Ltd Customer Relationship Management Services Revenue, Price and Gross (2018-2023)
-
