Customer Relationship Management (CRM) Outsourcing Market Report

China Customer Relationship Management (CRM) Outsourcing Industry Market Research Report 2023-2029

  • POSTDATE：Sep 14, 2023
  • PAGES：208
  • REPORT CODE：GMM1798062
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.

    This report elaborates on the current development of the Customer Relationship Management (CRM) Outsourcing industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Cognizant

    • Infosys

    • Accenture

    • IBM

    By Type:

    • Multi-Channel Customer Engagement

    • Analytic Solutions

    • Others

    • Communications Management

    By Application:

    • Healthcare

    • Telecom & IT

    • Retail

    • Others

    • BFSI

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Customer Relationship Management (CRM) Outsourcing Market Overview 2018-2029

    • 1.1 China Customer Relationship Management (CRM) Outsourcing Industry Development Overview

    • 1.2 China Customer Relationship Management (CRM) Outsourcing Industry Development History

    • 1.3 China Customer Relationship Management (CRM) Outsourcing Industry Market Size (2018-2029)

    • 1.4 China Customer Relationship Management (CRM) Outsourcing Market Analysis by Type from Production Side

      • 1.4.1 China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Multi-Channel Customer Engagement (2018-2029)

      • 1.4.2 China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Analytic Solutions (2018-2029)

      • 1.4.3 China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Others (2018-2029)

      • 1.4.4 China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Communications Management (2018-2029)

    • 1.5 China Customer Relationship Management (CRM) Outsourcing Market Analysis by Application from Consumption End

      • 1.5.1 China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

      • 1.5.2 China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Telecom & IT (2018-2029)

      • 1.5.3 China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Retail (2018-2029)

      • 1.5.4 China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

      • 1.5.5 China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of BFSI (2018-2029)

    • 1.6 China Customer Relationship Management (CRM) Outsourcing Market Analysis by Region

      • 1.6.1 North China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    Chapter 2 China Customer Relationship Management (CRM) Outsourcing Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Customer Relationship Management (CRM) Outsourcing Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Customer Relationship Management (CRM) Outsourcing Market Status and Competition Analysis in 2023

      • 2.2.3 China Customer Relationship Management (CRM) Outsourcing Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Customer Relationship Management (CRM) Outsourcing Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Customer Relationship Management (CRM) Outsourcing Industry Development

    Chapter 3 Customer Relationship Management (CRM) OutsourcingIndustry Chain Analysis

    • 3.1 Customer Relationship Management (CRM) Outsourcing Industry Chain

    • 3.2 Customer Relationship Management (CRM) Outsourcing Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Customer Relationship Management (CRM) Outsourcing Market

    • 3.3 Customer Relationship Management (CRM) Outsourcing Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Customer Relationship Management (CRM) Outsourcing Market

    Chapter 4 China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 4.1 China Customer Relationship Management (CRM) Outsourcing Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Customer Relationship Management (CRM) Outsourcing Total Production Volume and Growth Rate from Production Side

    • 4.5 China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate, by Type

      • 4.5.1 China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Multi-Channel Customer Engagement

      • 4.5.2 China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Analytic Solutions

      • 4.5.3 China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Others

      • 4.5.4 China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Communications Management

    Chapter 5 China Customer Relationship Management (CRM) Outsourcing Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Customer Relationship Management (CRM) Outsourcing Total Market Size and Growth Rate from Consumption End

    • 5.5 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate, by Application

      • 5.5.1 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Healthcare

      • 5.5.2 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Telecom & IT

      • 5.5.3 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Retail

      • 5.5.4 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Others

      • 5.5.5 China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of BFSI

    Chapter 6 China Customer Relationship Management (CRM) Outsourcing Market, by Region

    • 6.1 China Customer Relationship Management (CRM) Outsourcing Production Volume and Production Value, by Region

    • 6.2 China Customer Relationship Management (CRM) Outsourcing Sales Volume and Sales Value, by Region

    Chapter 7 North China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 7.1 North China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 7.2 North China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 8 Central China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 8.1 Central China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 8.2 Central China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 9 South China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 9.1 South China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 9.2 South China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 10 East China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 10.1 East China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 10.2 East China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 11 Northeast China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 11.1 Northeast China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 11.2 Northeast China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 12 Southwest China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 12.1 Southwest China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 12.2 Southwest China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 13 Northwest China Customer Relationship Management (CRM) Outsourcing Market Analysis

    • 13.1 Northwest China Customer Relationship Management (CRM) Outsourcing Market, by Type

    • 13.2 Northwest China Customer Relationship Management (CRM) Outsourcing Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Cognizant

        • 14.1.1 Cognizant Company Profile

        • 14.1.2 Cognizant Customer Relationship Management (CRM) Outsourcing Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Infosys

        • 14.2.1 Infosys Company Profile

        • 14.2.2 Infosys Customer Relationship Management (CRM) Outsourcing Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 Accenture

        • 14.3.1 Accenture Company Profile

        • 14.3.2 Accenture Customer Relationship Management (CRM) Outsourcing Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 IBM

        • 14.4.1 IBM Company Profile

        • 14.4.2 IBM Customer Relationship Management (CRM) Outsourcing Market Performance

        • 14.4.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Customer Relationship Management (CRM) Outsourcing Industry Research Conclusions

    • 15.2 Customer Relationship Management (CRM) Outsourcing Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Customer Relationship Management (CRM) Outsourcing Industry Market Size (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Multi-Channel Customer Engagement (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Analytic Solutions (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Others (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume, Production Value and Growth Rate of Communications Management (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Healthcare (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Telecom & IT (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Retail (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of Others (2018-2029)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume, Sales Value and Growth Rate of BFSI (2018-2029)

    • Figure North China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure Central China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure South China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure East China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate from 2018-2029

    • Figure Customer Relationship Management (CRM) Outsourcing Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Share by Type in 2018

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Share by Type in 2023

    • Figure China Customer Relationship Management (CRM) Outsourcing Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Multi-Channel Customer Engagement (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Analytic Solutions (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Others (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume and Growth Rate of Communications Management (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Share by Application in 2018

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Share by Application in 2023

    • Figure China Customer Relationship Management (CRM) Outsourcing Total Market Size and Growth Rate from Consumption End

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Healthcare (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Telecom & IT (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Retail (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of Others (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate of BFSI (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Production Volume by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Region (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Production Value by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Production Value Share by Region (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Production Value Share by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Sales Volume by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Region (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Sales Value by Region (2018-2023)

    • Table China Customer Relationship Management (CRM) Outsourcing Sales Value Share by Region (2018-2023)

    • Figure China Customer Relationship Management (CRM) Outsourcing Sales Value Share by Region (2018-2023)

    • Table North China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table North China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure North China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table North China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table North China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure North China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table Central China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table Central China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure Central China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table Central China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table Central China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure Central China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table South China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table South China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure South China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table South China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table South China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure South China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table East China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table East China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure East China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table East China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table East China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure East China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table Northeast China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table Northeast China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure Northeast China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table Northeast China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table Northeast China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table Southwest China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table Southwest China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure Southwest China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table Southwest China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table Southwest China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table Northwest China Customer Relationship Management (CRM) Outsourcing Production Volume by Type (2018-2023)

    • Table Northwest China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Figure Northwest China Customer Relationship Management (CRM) Outsourcing Production Volume Share by Type (2018-2023)

    • Table Northwest China Customer Relationship Management (CRM) Outsourcing Sales Volume by Application (2018-2023)

    • Table Northwest China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Customer Relationship Management (CRM) Outsourcing Sales Volume Share by Application (2018-2023)

    • Table Cognizant Company Profile

    • Table Cognizant Customer Relationship Management (CRM) Outsourcing Revenue, Price and Gross (2018-2023)

    • Table Infosys Company Profile

    • Table Infosys Customer Relationship Management (CRM) Outsourcing Revenue, Price and Gross (2018-2023)

    • Table Accenture Company Profile

    • Table Accenture Customer Relationship Management (CRM) Outsourcing Revenue, Price and Gross (2018-2023)

    • Table IBM Company Profile

    • Table IBM Customer Relationship Management (CRM) Outsourcing Revenue, Price and Gross (2018-2023)


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