Outsourced Customer Support Services Market Report

China Outsourced Customer Support Services Industry Market Research Report 2023-2029

  • POSTDATE：Oct 07, 2023
  • PAGES：152
  • REPORT CODE：GMM1835259
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • This report elaborates on the current development of the Outsourced Customer Support Services industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Arvato

    • Convergys

    • SureCall

    • Helpware

    • Open Access BPO

    • GCS Agents

    • Sykes Enterprises

    • Enshored

    • Peak Support

    By Type:

    • Offshore Outsourcing Services

    • Onshore Outsourcing Services

    By Application:

    • Communication

    • Government

    • Retail and Consumer Goods

    • Healthcare and Life Sciences

    • Banking, Financial Services and Insurance (BFSI)

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Outsourced Customer Support Services Market Overview 2018-2029

    • 1.1 China Outsourced Customer Support Services Industry Development Overview

    • 1.2 China Outsourced Customer Support Services Industry Development History

    • 1.3 China Outsourced Customer Support Services Industry Market Size (2018-2029)

    • 1.4 China Outsourced Customer Support Services Market Analysis by Type from Production Side

      • 1.4.1 China Outsourced Customer Support Services Production Volume, Production Value and Growth Rate of Offshore Outsourcing Services (2018-2029)

      • 1.4.2 China Outsourced Customer Support Services Production Volume, Production Value and Growth Rate of Onshore Outsourcing Services (2018-2029)

    • 1.5 China Outsourced Customer Support Services Market Analysis by Application from Consumption End

      • 1.5.1 China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Communication (2018-2029)

      • 1.5.2 China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Government (2018-2029)

      • 1.5.3 China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Retail and Consumer Goods (2018-2029)

      • 1.5.4 China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Healthcare and Life Sciences (2018-2029)

      • 1.5.5 China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Banking, Financial Services and Insurance (BFSI) (2018-2029)

    • 1.6 China Outsourced Customer Support Services Market Analysis by Region

      • 1.6.1 North China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    Chapter 2 China Outsourced Customer Support Services Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Outsourced Customer Support Services Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Outsourced Customer Support Services Market Status and Competition Analysis in 2023

      • 2.2.3 China Outsourced Customer Support Services Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Outsourced Customer Support Services Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Outsourced Customer Support Services Industry Development

    Chapter 3 Outsourced Customer Support ServicesIndustry Chain Analysis

    • 3.1 Outsourced Customer Support Services Industry Chain

    • 3.2 Outsourced Customer Support Services Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Outsourced Customer Support Services Market

    • 3.3 Outsourced Customer Support Services Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Outsourced Customer Support Services Market

    Chapter 4 China Outsourced Customer Support Services Market, by Type

    • 4.1 China Outsourced Customer Support Services Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Outsourced Customer Support Services Total Production Volume and Growth Rate from Production Side

    • 4.5 China Outsourced Customer Support Services Production Volume and Growth Rate, by Type

      • 4.5.1 China Outsourced Customer Support Services Production Volume and Growth Rate of Offshore Outsourcing Services

      • 4.5.2 China Outsourced Customer Support Services Production Volume and Growth Rate of Onshore Outsourcing Services

    Chapter 5 China Outsourced Customer Support Services Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Outsourced Customer Support Services Total Market Size and Growth Rate from Consumption End

    • 5.5 China Outsourced Customer Support Services Market Size and Growth Rate, by Application

      • 5.5.1 China Outsourced Customer Support Services Market Size and Growth Rate of Communication

      • 5.5.2 China Outsourced Customer Support Services Market Size and Growth Rate of Government

      • 5.5.3 China Outsourced Customer Support Services Market Size and Growth Rate of Retail and Consumer Goods

      • 5.5.4 China Outsourced Customer Support Services Market Size and Growth Rate of Healthcare and Life Sciences

      • 5.5.5 China Outsourced Customer Support Services Market Size and Growth Rate of Banking, Financial Services and Insurance (BFSI)

    Chapter 6 China Outsourced Customer Support Services Market, by Region

    • 6.1 China Outsourced Customer Support Services Production Volume and Production Value, by Region

    • 6.2 China Outsourced Customer Support Services Sales Volume and Sales Value, by Region

    Chapter 7 North China Outsourced Customer Support Services Market Analysis

    • 7.1 North China Outsourced Customer Support Services Market, by Type

    • 7.2 North China Outsourced Customer Support Services Market, by Application

    Chapter 8 Central China Outsourced Customer Support Services Market Analysis

    • 8.1 Central China Outsourced Customer Support Services Market, by Type

    • 8.2 Central China Outsourced Customer Support Services Market, by Application

    Chapter 9 South China Outsourced Customer Support Services Market Analysis

    • 9.1 South China Outsourced Customer Support Services Market, by Type

    • 9.2 South China Outsourced Customer Support Services Market, by Application

    Chapter 10 East China Outsourced Customer Support Services Market Analysis

    • 10.1 East China Outsourced Customer Support Services Market, by Type

    • 10.2 East China Outsourced Customer Support Services Market, by Application

    Chapter 11 Northeast China Outsourced Customer Support Services Market Analysis

    • 11.1 Northeast China Outsourced Customer Support Services Market, by Type

    • 11.2 Northeast China Outsourced Customer Support Services Market, by Application

    Chapter 12 Southwest China Outsourced Customer Support Services Market Analysis

    • 12.1 Southwest China Outsourced Customer Support Services Market, by Type

    • 12.2 Southwest China Outsourced Customer Support Services Market, by Application

    Chapter 13 Northwest China Outsourced Customer Support Services Market Analysis

    • 13.1 Northwest China Outsourced Customer Support Services Market, by Type

    • 13.2 Northwest China Outsourced Customer Support Services Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Arvato

        • 14.1.1 Arvato Company Profile

        • 14.1.2 Arvato Outsourced Customer Support Services Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Convergys

        • 14.2.1 Convergys Company Profile

        • 14.2.2 Convergys Outsourced Customer Support Services Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 SureCall

        • 14.3.1 SureCall Company Profile

        • 14.3.2 SureCall Outsourced Customer Support Services Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 Helpware

        • 14.4.1 Helpware Company Profile

        • 14.4.2 Helpware Outsourced Customer Support Services Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 Open Access BPO

        • 14.5.1 Open Access BPO Company Profile

        • 14.5.2 Open Access BPO Outsourced Customer Support Services Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 GCS Agents

        • 14.6.1 GCS Agents Company Profile

        • 14.6.2 GCS Agents Outsourced Customer Support Services Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 Sykes Enterprises

        • 14.7.1 Sykes Enterprises Company Profile

        • 14.7.2 Sykes Enterprises Outsourced Customer Support Services Market Performance

        • 14.7.3 Product&Service Introduction

      • 14.8 Enshored

        • 14.8.1 Enshored Company Profile

        • 14.8.2 Enshored Outsourced Customer Support Services Market Performance

        • 14.8.3 Product&Service Introduction

      • 14.9 Peak Support

        • 14.9.1 Peak Support Company Profile

        • 14.9.2 Peak Support Outsourced Customer Support Services Market Performance

        • 14.9.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Outsourced Customer Support Services Industry Research Conclusions

    • 15.2 Outsourced Customer Support Services Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Outsourced Customer Support Services Industry Market Size (2018-2029)

    • Figure China Outsourced Customer Support Services Production Volume, Production Value and Growth Rate of Offshore Outsourcing Services (2018-2029)

    • Figure China Outsourced Customer Support Services Production Volume, Production Value and Growth Rate of Onshore Outsourcing Services (2018-2029)

    • Figure China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Communication (2018-2029)

    • Figure China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Government (2018-2029)

    • Figure China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Retail and Consumer Goods (2018-2029)

    • Figure China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Healthcare and Life Sciences (2018-2029)

    • Figure China Outsourced Customer Support Services Sales Volume, Sales Value and Growth Rate of Banking, Financial Services and Insurance (BFSI) (2018-2029)

    • Figure North China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure Central China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure South China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure East China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Outsourced Customer Support Services Market Size and Growth Rate from 2018-2029

    • Figure Outsourced Customer Support Services Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Outsourced Customer Support Services Market Share by Type in 2018

    • Figure China Outsourced Customer Support Services Market Share by Type in 2023

    • Figure China Outsourced Customer Support Services Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Outsourced Customer Support Services Production Volume and Growth Rate of Offshore Outsourcing Services (2018-2023)

    • Figure China Outsourced Customer Support Services Production Volume and Growth Rate of Onshore Outsourcing Services (2018-2023)

    • Figure China Outsourced Customer Support Services Market Share by Application in 2018

    • Figure China Outsourced Customer Support Services Market Share by Application in 2023

    • Figure China Outsourced Customer Support Services Total Market Size and Growth Rate from Consumption End

    • Figure China Outsourced Customer Support Services Market Size and Growth Rate of Communication (2018-2023)

    • Figure China Outsourced Customer Support Services Market Size and Growth Rate of Government (2018-2023)

    • Figure China Outsourced Customer Support Services Market Size and Growth Rate of Retail and Consumer Goods (2018-2023)

    • Figure China Outsourced Customer Support Services Market Size and Growth Rate of Healthcare and Life Sciences (2018-2023)

    • Figure China Outsourced Customer Support Services Market Size and Growth Rate of Banking, Financial Services and Insurance (BFSI) (2018-2023)

    • Table China Outsourced Customer Support Services Production Volume by Region (2018-2023)

    • Table China Outsourced Customer Support Services Production Volume Share by Region (2018-2023)

    • Figure China Outsourced Customer Support Services Production Volume Share by Region (2018-2023)

    • Table China Outsourced Customer Support Services Production Value by Region (2018-2023)

    • Table China Outsourced Customer Support Services Production Value Share by Region (2018-2023)

    • Figure China Outsourced Customer Support Services Production Value Share by Region (2018-2023)

    • Table China Outsourced Customer Support Services Sales Volume by Region (2018-2023)

    • Table China Outsourced Customer Support Services Sales Volume Share by Region (2018-2023)

    • Figure China Outsourced Customer Support Services Sales Volume Share by Region (2018-2023)

    • Table China Outsourced Customer Support Services Sales Value by Region (2018-2023)

    • Table China Outsourced Customer Support Services Sales Value Share by Region (2018-2023)

    • Figure China Outsourced Customer Support Services Sales Value Share by Region (2018-2023)

    • Table North China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table North China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure North China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table North China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table North China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure North China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table Central China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table Central China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure Central China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table Central China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table Central China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure Central China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table South China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table South China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure South China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table South China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table South China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure South China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table East China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table East China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure East China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table East China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table East China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure East China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table Northeast China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table Northeast China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure Northeast China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table Northeast China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table Northeast China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table Southwest China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table Southwest China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure Southwest China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table Southwest China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table Southwest China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table Northwest China Outsourced Customer Support Services Production Volume by Type (2018-2023)

    • Table Northwest China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Figure Northwest China Outsourced Customer Support Services Production Volume Share by Type (2018-2023)

    • Table Northwest China Outsourced Customer Support Services Sales Volume by Application (2018-2023)

    • Table Northwest China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Outsourced Customer Support Services Sales Volume Share by Application (2018-2023)

    • Table Arvato Company Profile

    • Table Arvato Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Convergys Company Profile

    • Table Convergys Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table SureCall Company Profile

    • Table SureCall Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Helpware Company Profile

    • Table Helpware Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Open Access BPO Company Profile

    • Table Open Access BPO Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table GCS Agents Company Profile

    • Table GCS Agents Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Sykes Enterprises Company Profile

    • Table Sykes Enterprises Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Enshored Company Profile

    • Table Enshored Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)

    • Table Peak Support Company Profile

    • Table Peak Support Outsourced Customer Support Services Revenue, Price and Gross (2018-2023)


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