Agent Performance Optimization (APO) Market Report

China Agent Performance Optimization (APO) Industry Market Research Report 2023-2029

  • POSTDATE：Oct 09, 2023
  • PAGES：155
  • REPORT CODE：GMM1839904
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

    This report elaborates on the current development of the Agent Performance Optimization (APO) industry thoroughly based on the international market dynamics and China's market situation.

    For a start, the report provides an in-depth analysis of the current market situation through three different aspects - by region, by type and by application, which includes market distribution of different types and applications, import and export analysis of major regions, development trends of different types of products in each region, market opportunities and market restrains of different applications.

    Secondly, this report lists the major players in the industry, displaying their market positions and strengths and weaknesses of their products, picturing the current competitive situation of the whole market. 

    Last but not least, the report analyzes and predicts the investment prospects and risks in the industry on the basis of industry data, combined with experts' opinions and suggestions.

    By Player:

    • Genesys

    • Envision Telephony

    • InVision AG

    • NICE Ltd

    • Aspect

    • Calabrio

    • Teleopti AB

    • Verint Systems Inc

    • Five9

    • CallMiner

    • CallFinder

    By Type:

    • On Premises

    • Cloud Based

    By Application:

    • Small & Mid-sized Businesses

    • Large Enterprises

    By Research Region:

    • North China

    • Central China

    • South China

    • East China

    • Northeast China

    • Southwest China

    • Northwest China

  • TABLE OF CONTENT

    Chapter 1 China Agent Performance Optimization (APO) Market Overview 2018-2029

    • 1.1 China Agent Performance Optimization (APO) Industry Development Overview

    • 1.2 China Agent Performance Optimization (APO) Industry Development History

    • 1.3 China Agent Performance Optimization (APO) Industry Market Size (2018-2029)

    • 1.4 China Agent Performance Optimization (APO) Market Analysis by Type from Production Side

      • 1.4.1 China Agent Performance Optimization (APO) Production Volume, Production Value and Growth Rate of On Premises (2018-2029)

      • 1.4.2 China Agent Performance Optimization (APO) Production Volume, Production Value and Growth Rate of Cloud Based (2018-2029)

    • 1.5 China Agent Performance Optimization (APO) Market Analysis by Application from Consumption End

      • 1.5.1 China Agent Performance Optimization (APO) Sales Volume, Sales Value and Growth Rate of Small & Mid-sized Businesses (2018-2029)

      • 1.5.2 China Agent Performance Optimization (APO) Sales Volume, Sales Value and Growth Rate of Large Enterprises (2018-2029)

    • 1.6 China Agent Performance Optimization (APO) Market Analysis by Region

      • 1.6.1 North China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.2 Central China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.3 South China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.4 East China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.5 Northeast China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.6 Southwest China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

      • 1.6.7 Northwest China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    Chapter 2 China Agent Performance Optimization (APO) Industry Development Environment

    • 2.1 Industry Development Environment Analysis

      • 2.1.1 Industry Technological Progress Analysis

      • 2.1.2 Industrial Organizational Innovation Analysis

      • 2.1.3 Changes in Social Habits

      • 2.1.4 Alterations in Government Policies

      • 2.1.5 Impact of Economic Globalization

    • 2.2 Domestic and Foreign Industry Competition Analysis

      • 2.2.1 Comparative Analysis on Agent Performance Optimization (APO) Market Status and Competition at home and abroad in 2023

      • 2.2.2 China Agent Performance Optimization (APO) Market Status and Competition Analysis in 2023

      • 2.2.3 China Agent Performance Optimization (APO) Market Concentration Analysis in 2023

    • 2.3 Problems and Countermeasures in the development of China Agent Performance Optimization (APO) Industry

      • 2.3.1 Industry Development Constraints

      • 2.3.2 Industry Development Considerations

      • 2.3.3 Suggestions on Industry Development Measures

      • 2.3.4 Development Strategies for SMEs

    • 2.4 Influence of COVID-19 Outbreak on Agent Performance Optimization (APO) Industry Development

    Chapter 3 Agent Performance Optimization (APO)Industry Chain Analysis

    • 3.1 Agent Performance Optimization (APO) Industry Chain

    • 3.2 Agent Performance Optimization (APO) Upstream Industry Analysis

      • 3.2.1 Upstream Industry Development Status

      • 3.2.2 Upstream Industry Development Forecast

      • 3.2.3 Impact of Upstream Industry on the Agent Performance Optimization (APO) Market

    • 3.3 Agent Performance Optimization (APO) Downstream Industry Analysis

      • 3.3.1 Downstream Industry Development Status

      • 3.3.2 Downstream Industry Development Forecast

      • 3.3.3 Impact of Downstream Industry on the Agent Performance Optimization (APO) Market

    Chapter 4 China Agent Performance Optimization (APO) Market, by Type

    • 4.1 China Agent Performance Optimization (APO) Market Trend, by Type

    • 4.2 Product Types of Major Suppliers

    • 4.3 Competitive Landscape of Major Types

    • 4.4 China Agent Performance Optimization (APO) Total Production Volume and Growth Rate from Production Side

    • 4.5 China Agent Performance Optimization (APO) Production Volume and Growth Rate, by Type

      • 4.5.1 China Agent Performance Optimization (APO) Production Volume and Growth Rate of On Premises

      • 4.5.2 China Agent Performance Optimization (APO) Production Volume and Growth Rate of Cloud Based

    Chapter 5 China Agent Performance Optimization (APO) Market, by Application

    • 5.1 Downstream Market Overview

    • 5.2 Competitive Landscape of Major Applications

    • 5.3 Market Potential Analysis, by Application

    • 5.4 China Agent Performance Optimization (APO) Total Market Size and Growth Rate from Consumption End

    • 5.5 China Agent Performance Optimization (APO) Market Size and Growth Rate, by Application

      • 5.5.1 China Agent Performance Optimization (APO) Market Size and Growth Rate of Small & Mid-sized Businesses

      • 5.5.2 China Agent Performance Optimization (APO) Market Size and Growth Rate of Large Enterprises

    Chapter 6 China Agent Performance Optimization (APO) Market, by Region

    • 6.1 China Agent Performance Optimization (APO) Production Volume and Production Value, by Region

    • 6.2 China Agent Performance Optimization (APO) Sales Volume and Sales Value, by Region

    Chapter 7 North China Agent Performance Optimization (APO) Market Analysis

    • 7.1 North China Agent Performance Optimization (APO) Market, by Type

    • 7.2 North China Agent Performance Optimization (APO) Market, by Application

    Chapter 8 Central China Agent Performance Optimization (APO) Market Analysis

    • 8.1 Central China Agent Performance Optimization (APO) Market, by Type

    • 8.2 Central China Agent Performance Optimization (APO) Market, by Application

    Chapter 9 South China Agent Performance Optimization (APO) Market Analysis

    • 9.1 South China Agent Performance Optimization (APO) Market, by Type

    • 9.2 South China Agent Performance Optimization (APO) Market, by Application

    Chapter 10 East China Agent Performance Optimization (APO) Market Analysis

    • 10.1 East China Agent Performance Optimization (APO) Market, by Type

    • 10.2 East China Agent Performance Optimization (APO) Market, by Application

    Chapter 11 Northeast China Agent Performance Optimization (APO) Market Analysis

    • 11.1 Northeast China Agent Performance Optimization (APO) Market, by Type

    • 11.2 Northeast China Agent Performance Optimization (APO) Market, by Application

    Chapter 12 Southwest China Agent Performance Optimization (APO) Market Analysis

    • 12.1 Southwest China Agent Performance Optimization (APO) Market, by Type

    • 12.2 Southwest China Agent Performance Optimization (APO) Market, by Application

    Chapter 13 Northwest China Agent Performance Optimization (APO) Market Analysis

    • 13.1 Northwest China Agent Performance Optimization (APO) Market, by Type

    • 13.2 Northwest China Agent Performance Optimization (APO) Market, by Application

    Chapter 14 Company Profiles

      • 14.1 Genesys

        • 14.1.1 Genesys Company Profile

        • 14.1.2 Genesys Agent Performance Optimization (APO) Market Performance

        • 14.1.3 Product&Service Introduction

      • 14.2 Envision Telephony

        • 14.2.1 Envision Telephony Company Profile

        • 14.2.2 Envision Telephony Agent Performance Optimization (APO) Market Performance

        • 14.2.3 Product&Service Introduction

      • 14.3 InVision AG

        • 14.3.1 InVision AG Company Profile

        • 14.3.2 InVision AG Agent Performance Optimization (APO) Market Performance

        • 14.3.3 Product&Service Introduction

      • 14.4 NICE Ltd

        • 14.4.1 NICE Ltd Company Profile

        • 14.4.2 NICE Ltd Agent Performance Optimization (APO) Market Performance

        • 14.4.3 Product&Service Introduction

      • 14.5 Aspect

        • 14.5.1 Aspect Company Profile

        • 14.5.2 Aspect Agent Performance Optimization (APO) Market Performance

        • 14.5.3 Product&Service Introduction

      • 14.6 Calabrio

        • 14.6.1 Calabrio Company Profile

        • 14.6.2 Calabrio Agent Performance Optimization (APO) Market Performance

        • 14.6.3 Product&Service Introduction

      • 14.7 Teleopti AB

        • 14.7.1 Teleopti AB Company Profile

        • 14.7.2 Teleopti AB Agent Performance Optimization (APO) Market Performance

        • 14.7.3 Product&Service Introduction

      • 14.8 Verint Systems Inc

        • 14.8.1 Verint Systems Inc Company Profile

        • 14.8.2 Verint Systems Inc Agent Performance Optimization (APO) Market Performance

        • 14.8.3 Product&Service Introduction

      • 14.9 Five9

        • 14.9.1 Five9 Company Profile

        • 14.9.2 Five9 Agent Performance Optimization (APO) Market Performance

        • 14.9.3 Product&Service Introduction

      • 14.10 CallMiner

        • 14.10.1 CallMiner Company Profile

        • 14.10.2 CallMiner Agent Performance Optimization (APO) Market Performance

        • 14.10.3 Product&Service Introduction

      • 14.11 CallFinder

        • 14.11.1 CallFinder Company Profile

        • 14.11.2 CallFinder Agent Performance Optimization (APO) Market Performance

        • 14.11.3 Product&Service Introduction

    Chapter 15 Research Conclusions and Investment Suggestions

    • 15.1 Agent Performance Optimization (APO) Industry Research Conclusions

    • 15.2 Agent Performance Optimization (APO) Industry Investment Suggestions

      • 15.2.1 Suggestions on Industry Development Strategy

      • 15.2.2 Suggestions on Industry Investment Direction

      • 15.2.3 Suggestions on Industry Investment Strategy


    List of Tables and Figures

    • Figure China Agent Performance Optimization (APO) Industry Market Size (2018-2029)

    • Figure China Agent Performance Optimization (APO) Production Volume, Production Value and Growth Rate of On Premises (2018-2029)

    • Figure China Agent Performance Optimization (APO) Production Volume, Production Value and Growth Rate of Cloud Based (2018-2029)

    • Figure China Agent Performance Optimization (APO) Sales Volume, Sales Value and Growth Rate of Small & Mid-sized Businesses (2018-2029)

    • Figure China Agent Performance Optimization (APO) Sales Volume, Sales Value and Growth Rate of Large Enterprises (2018-2029)

    • Figure North China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure Central China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure South China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure East China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure Northeast China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure Southwest China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure Northwest China Agent Performance Optimization (APO) Market Size and Growth Rate from 2018-2029

    • Figure Agent Performance Optimization (APO) Industry Chain

    • Table Product Types of Major Suppliers in 2023

    • Figure China Agent Performance Optimization (APO) Market Share by Type in 2018

    • Figure China Agent Performance Optimization (APO) Market Share by Type in 2023

    • Figure China Agent Performance Optimization (APO) Total Production Volume and Growth Rate from Production Side (2018-2023)

    • Figure China Agent Performance Optimization (APO) Production Volume and Growth Rate of On Premises (2018-2023)

    • Figure China Agent Performance Optimization (APO) Production Volume and Growth Rate of Cloud Based (2018-2023)

    • Figure China Agent Performance Optimization (APO) Market Share by Application in 2018

    • Figure China Agent Performance Optimization (APO) Market Share by Application in 2023

    • Figure China Agent Performance Optimization (APO) Total Market Size and Growth Rate from Consumption End

    • Figure China Agent Performance Optimization (APO) Market Size and Growth Rate of Small & Mid-sized Businesses (2018-2023)

    • Figure China Agent Performance Optimization (APO) Market Size and Growth Rate of Large Enterprises (2018-2023)

    • Table China Agent Performance Optimization (APO) Production Volume by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Production Volume Share by Region (2018-2023)

    • Figure China Agent Performance Optimization (APO) Production Volume Share by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Production Value by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Production Value Share by Region (2018-2023)

    • Figure China Agent Performance Optimization (APO) Production Value Share by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Sales Volume by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Sales Volume Share by Region (2018-2023)

    • Figure China Agent Performance Optimization (APO) Sales Volume Share by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Sales Value by Region (2018-2023)

    • Table China Agent Performance Optimization (APO) Sales Value Share by Region (2018-2023)

    • Figure China Agent Performance Optimization (APO) Sales Value Share by Region (2018-2023)

    • Table North China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table North China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure North China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table North China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table North China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure North China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table Central China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table Central China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure Central China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table Central China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table Central China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure Central China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table South China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table South China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure South China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table South China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table South China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure South China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table East China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table East China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure East China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table East China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table East China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure East China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table Northeast China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table Northeast China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure Northeast China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table Northeast China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table Northeast China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure Northeast China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table Southwest China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table Southwest China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure Southwest China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table Southwest China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table Southwest China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure Southwest China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table Northwest China Agent Performance Optimization (APO) Production Volume by Type (2018-2023)

    • Table Northwest China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Figure Northwest China Agent Performance Optimization (APO) Production Volume Share by Type (2018-2023)

    • Table Northwest China Agent Performance Optimization (APO) Sales Volume by Application (2018-2023)

    • Table Northwest China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Figure Northwest China Agent Performance Optimization (APO) Sales Volume Share by Application (2018-2023)

    • Table Genesys Company Profile

    • Table Genesys Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Envision Telephony Company Profile

    • Table Envision Telephony Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table InVision AG Company Profile

    • Table InVision AG Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table NICE Ltd Company Profile

    • Table NICE Ltd Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Aspect Company Profile

    • Table Aspect Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Calabrio Company Profile

    • Table Calabrio Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Teleopti AB Company Profile

    • Table Teleopti AB Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Verint Systems Inc Company Profile

    • Table Verint Systems Inc Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table Five9 Company Profile

    • Table Five9 Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table CallMiner Company Profile

    • Table CallMiner Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)

    • Table CallFinder Company Profile

    • Table CallFinder Agent Performance Optimization (APO) Revenue, Price and Gross (2018-2023)


Report Version Choose

Report

BUY NOW

Our Customers

Beyond grateful for the confidence and support from all partners and customers.A win-win situation is our ultimate pursuit.

Beyond Consulting, Future is Feasible

We provide more professional and intelligent market reports to complement your business decisions.

CONTACT US