Contact Center Market Report

Japan Contact Center Market Professional Research Report 2014-2026, Segmented by Players, Types, End-Users in Major Region

  • POSTDATE：Sep 14, 2019
  • PAGES：219
  • REPORT CODE：GMM218364
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • This report offers an overview of the market trends, drivers, and barriers with respect to the Japan Contact Center market. It also provides a detailed overview of the market of different regions across Hokkaido, Tohoku, Kanto, Chubu, Kinki, Chugoku, Shikoku, Kyushu. The report deep analyzes type and application in Japan Contact Center market. Detailed analysis of key players, along with key growth strategies adopted by Contact Center industry, the PEST and SWOT analysis are also included. In short, the report will provide a comprehensive view of the industry's development and features.


    By Player:

    • Concentrix (SYNNEX)

    • Arvato, Serco Group

    • EMS

    • HKT Teleservices

    • Alorica

    • TeleTech

    • Comdata Group

    • Atento S.A

    • Teleperformance

    • Acticall (Sitel)

    • Convergys

    • Sykes Enterprises

    • Transcom

    • Zendesk


    By Type:

    • On-Premise Type

    • Cloud-based Type


    By End-User:

    • Telecommunication

    • BFSI

    • Government and Public Sector

    • Healthcare and Life Sciences

    • Retail and Consumer Goods

    • Others


    By Region:

    • Hokkaido

    • Tohoku

    • Kanto

    • Chubu

    • Kinki

    • Chugoku

    • Shikoku

    • Kyushu

  • 1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Contact Center Market

    • 1.3 Market Segment by Type

      • 1.3.1 Japan Contact Center Market Size and Growth Rate of On-Premise Type from 2014 to 2026

      • 1.3.2 Japan Contact Center Market Size and Growth Rate of Cloud-based Type from 2014 to 2026

    • 1.4 Market Segment by Application

      • 1.4.1 Japan Contact Center Market Size and Growth Rate of Telecommunication from 2014 to 2026

      • 1.4.2 Japan Contact Center Market Size and Growth Rate of BFSI from 2014 to 2026

      • 1.4.3 Japan Contact Center Market Size and Growth Rate of Government and Public Sector from 2014 to 2026

      • 1.4.4 Japan Contact Center Market Size and Growth Rate of Healthcare and Life Sciences from 2014 to 2026

      • 1.4.5 Japan Contact Center Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

      • 1.4.6 Japan Contact Center Market Size and Growth Rate of Others from 2014 to 2026

    • 1.5 Market Segment by Regions

      • 1.5.1 Hokkaido Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.2 Tohoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.3 Kanto Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.4 Chubu Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.5 Kinki Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.6 Chugoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.7 Shikoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.8 Kyushu Contact Center Consumption Market Size and Growth Rate from 2014 to 2026


    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants


    3 Segmentation of Contact Center Market by Types

    • 3.1 Products Development Trends of Different Types

    • 3.2 Commercial Products Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Contact Center by Major Types

      • 3.4.1 Market Size and Growth Rate of On-Premise Type

      • 3.4.2 Market Size and Growth Rate of Cloud-based Type

    4 Segmentation of Contact Center Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Contact Center by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Contact Center in Telecommunication

      • 4.4.2 Market Size and Growth Rate of Contact Center in BFSI

      • 4.4.3 Market Size and Growth Rate of Contact Center in Government and Public Sector

      • 4.4.4 Market Size and Growth Rate of Contact Center in Healthcare and Life Sciences

      • 4.4.5 Market Size and Growth Rate of Contact Center in Retail and Consumer Goods

      • 4.4.6 Market Size and Growth Rate of Contact Center in Others


    5 Market Analysis by Regions

    • 5.1 Japan Contact Center Production Analysis by Regions

    • 5.2 Japan Contact Center Consumption Analysis by Regions


    6 Hokkaido Contact Center Landscape Analysis

    • 6.1 Hokkaido Contact Center Landscape Analysis by Major Types

    • 6.2 Hokkaido Contact Center Landscape Analysis by Major End-Users


    7 Tohoku Contact Center Landscape Analysis

    • 7.1 Tohoku Contact Center Landscape Analysis by Major Types

    • 7.2 Tohoku Contact Center Landscape Analysis by Major End-Users


    8 Kanto Contact Center Landscape Analysis

    • 8.1 Kanto Contact Center Landscape Analysis by Major Types

    • 8.2 Kanto Contact Center Landscape Analysis by Major End-Users


    9 Chubu Contact Center Landscape Analysis

    • 9.1 Chubu Contact Center Landscape Analysis by Major Types

    • 9.2 Chubu Contact Center Landscape Analysis by Major End-Users


    10 Kinki Contact Center Landscape Analysis

    • 10.1 Kinki Contact Center Landscape Analysis by Major Types

    • 10.2 Kinki Contact Center Landscape Analysis by Major End-Users


    11 Chugoku Contact Center Landscape Analysis

    • 11.1 Chugoku Contact Center Landscape Analysis by Major Types

    • 11.2 Chugoku Contact Center Landscape Analysis by Major End-Users


    12 Shikoku Contact Center Landscape Analysis

    • 12.1 Shikoku Contact Center Landscape Analysis by Major Types

    • 12.2 Shikoku Contact Center Landscape Analysis by Major End-Users


    13 Kyushu Contact Center Landscape Analysis

    • 13.1 Kyushu Contact Center Landscape Analysis by Major Types

    • 13.2 Kyushu Contact Center Landscape Analysis by Major End-Users


    14 Major Players Profiles

    • 14.1 Concentrix (SYNNEX)

      • 14.1.1 Concentrix (SYNNEX) Company Profile and Recent Development

      • 14.1.2 Market Performance

      • 14.1.3 Product and Service Introduction

    • 14.2 Arvato, Serco Group

      • 14.2.1 Arvato, Serco Group Company Profile and Recent Development

      • 14.2.2 Market Performance

      • 14.2.3 Product and Service Introduction

    • 14.3 EMS

      • 14.3.1 EMS Company Profile and Recent Development

      • 14.3.2 Market Performance

      • 14.3.3 Product and Service Introduction

    • 14.4 HKT Teleservices

      • 14.4.1 HKT Teleservices Company Profile and Recent Development

      • 14.4.2 Market Performance

      • 14.4.3 Product and Service Introduction

    • 14.5 Alorica

      • 14.5.1 Alorica Company Profile and Recent Development

      • 14.5.2 Market Performance

      • 14.5.3 Product and Service Introduction

    • 14.6 TeleTech

      • 14.6.1 TeleTech Company Profile and Recent Development

      • 14.6.2 Market Performance

      • 14.6.3 Product and Service Introduction

    • 14.7 Comdata Group

      • 14.7.1 Comdata Group Company Profile and Recent Development

      • 14.7.2 Market Performance

      • 14.7.3 Product and Service Introduction

    • 14.8 Atento S.A

      • 14.8.1 Atento S.A Company Profile and Recent Development

      • 14.8.2 Market Performance

      • 14.8.3 Product and Service Introduction

    • 14.9 Teleperformance

      • 14.9.1 Teleperformance Company Profile and Recent Development

      • 14.9.2 Market Performance

      • 14.9.3 Product and Service Introduction

    • 14.10 Acticall (Sitel)

      • 14.10.1 Acticall (Sitel) Company Profile and Recent Development

      • 14.10.2 Market Performance

      • 14.10.3 Product and Service Introduction

    • 14.11 Convergys

      • 14.11.1 Convergys Company Profile and Recent Development

      • 14.11.2 Market Performance

      • 14.11.3 Product and Service Introduction

    • 14.12 Sykes Enterprises

      • 14.12.1 Sykes Enterprises Company Profile and Recent Development

      • 14.12.2 Market Performance

      • 14.12.3 Product and Service Introduction

    • 14.13 Transcom

      • 14.13.1 Transcom Company Profile and Recent Development

      • 14.13.2 Market Performance

      • 14.13.3 Product and Service Introduction

    • 14.14 Zendesk

      • 14.14.1 Zendesk Company Profile and Recent Development

      • 14.14.2 Market Performance

      • 14.14.3 Product and Service Introduction

     

    The List of Tables and Figures (Totals 104 Figures and 151 Tables)

     

    • Figure Japan Contact Center Market Size and Growth Rate of On-Premise Type from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Cloud-based Type from 2014 to 2026

    • Figure Market Share by Type in 2014

    • Figure Market Share by Type in 2018

    • Figure Market Share by Type in 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Telecommunication from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of BFSI from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Government and Public Sector from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Healthcare and Life Sciences from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Others from 2014 to 2026

    • Figure Market Share by End-User in 2014

    • Figure Market Share by End-User in 2018

    • Figure Market Share by End-User in 2026

    • Figure Hokkaido Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Tohoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kanto Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Chubu Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kinki Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Chugoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Shikoku Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kyushu Contact Center Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Development Trends and Industry Dynamics of Contact Center Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Market Share of TOP 3 Players in 2018

    • Figure Market Share of TOP 5 Players in 2018

    • Figure Market Share of TOP 6 Players from 2014 to 2019

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Table Specifications of Different Types of Contact Center

    • Figure Development Trends of Different Types

    • Table Commercial Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Contact Center by Different Types from 2014 to 2026

    • Table Consumption Share of Contact Center by Different Types from 2014 to 2026

    • Figure Market Size and Growth Rate of On-Premise Type

    • Figure Market Size and Growth Rate of Cloud-based Type

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Table Consumption of Contact Center by Different End-Users from 2014 to 2026

    • Table Consumption Share of Contact Center by Different End-Users from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Telecommunication from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of BFSI from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Government and Public Sector from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Healthcare and Life Sciences from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

    • Figure Japan Contact Center Market Size and Growth Rate of Others from 2014 to 2026

    • Table Japan Contact Center Production by Regions

    • Table Japan Contact Center Production Share by Regions

    • Figure Japan Contact Center Production Share by Regions in 2014

    • Figure Japan Contact Center Production Share by Regions in 2018

    • Figure Japan Contact Center Production Share by Regions in 2026

    • Table Japan Contact Center Consumption by Regions

    • Table Japan Contact Center Consumption Share by Regions

    • Figure Japan Contact Center Consumption Share by Regions in 2014

    • Figure Japan Contact Center Consumption Share by Regions in 2018

    • Figure Japan Contact Center Consumption Share by Regions in 2026

    • Table Hokkaido Contact Center Consumption by Types from 2014 to 2026

    • Table Hokkaido Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Hokkaido Contact Center Consumption Share by Types in 2014

    • Figure Hokkaido Contact Center Consumption Share by Types in 2018

    • Figure Hokkaido Contact Center Consumption Share by Types in 2026

    • Table Hokkaido Contact Center Consumption by End-Users from 2014 to 2026

    • Table Hokkaido Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Hokkaido Contact Center Consumption Share by End-Users in 2014

    • Figure Hokkaido Contact Center Consumption Share by End-Users in 2018

    • Figure Hokkaido Contact Center Consumption Share by End-Users in 2026

    • Table Tohoku Contact Center Consumption by Types from 2014 to 2026

    • Table Tohoku Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Tohoku Contact Center Consumption Share by Types in 2014

    • Figure Tohoku Contact Center Consumption Share by Types in 2018

    • Figure Tohoku Contact Center Consumption Share by Types in 2026

    • Table Tohoku Contact Center Consumption by End-Users from 2014 to 2026

    • Table Tohoku Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Tohoku Contact Center Consumption Share by End-Users in 2014

    • Figure Tohoku Contact Center Consumption Share by End-Users in 2018

    • Figure Tohoku Contact Center Consumption Share by End-Users in 2026

    • Table Kanto Contact Center Consumption by Types from 2014 to 2026

    • Table Kanto Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Kanto Contact Center Consumption Share by Types in 2014

    • Figure Kanto Contact Center Consumption Share by Types in 2018

    • Figure Kanto Contact Center Consumption Share by Types in 2026

    • Table Kanto Contact Center Consumption by End-Users from 2014 to 2026

    • Table Kanto Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Kanto Contact Center Consumption Share by End-Users in 2014

    • Figure Kanto Contact Center Consumption Share by End-Users in 2018

    • Figure Kanto Contact Center Consumption Share by End-Users in 2026

    • Table Chubu Contact Center Consumption by Types from 2014 to 2026

    • Table Chubu Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Chubu Contact Center Consumption Share by Types in 2014

    • Figure Chubu Contact Center Consumption Share by Types in 2018

    • Figure Chubu Contact Center Consumption Share by Types in 2026

    • Table Chubu Contact Center Consumption by End-Users from 2014 to 2026

    • Table Chubu Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Chubu Contact Center Consumption Share by End-Users in 2014

    • Figure Chubu Contact Center Consumption Share by End-Users in 2018

    • Figure Chubu Contact Center Consumption Share by End-Users in 2026

    • Table Kinki Contact Center Consumption by Types from 2014 to 2026

    • Table Kinki Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Kinki Contact Center Consumption Share by Types in 2014

    • Figure Kinki Contact Center Consumption Share by Types in 2018

    • Figure Kinki Contact Center Consumption Share by Types in 2026

    • Table Kinki Contact Center Consumption by End-Users from 2014 to 2026

    • Table Kinki Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Kinki Contact Center Consumption Share by End-Users in 2014

    • Figure Kinki Contact Center Consumption Share by End-Users in 2018

    • Figure Kinki Contact Center Consumption Share by End-Users in 2026

    • Table Chugoku Contact Center Consumption by Types from 2014 to 2026

    • Table Chugoku Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Chugoku Contact Center Consumption Share by Types in 2014

    • Figure Chugoku Contact Center Consumption Share by Types in 2018

    • Figure Chugoku Contact Center Consumption Share by Types in 2026

    • Table Chugoku Contact Center Consumption by End-Users from 2014 to 2026

    • Table Chugoku Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Chugoku Contact Center Consumption Share by End-Users in 2014

    • Figure Chugoku Contact Center Consumption Share by End-Users in 2018

    • Figure Chugoku Contact Center Consumption Share by End-Users in 2026

    • Table Shikoku Contact Center Consumption by Types from 2014 to 2026

    • Table Shikoku Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Shikoku Contact Center Consumption Share by Types in 2014

    • Figure Shikoku Contact Center Consumption Share by Types in 2018

    • Figure Shikoku Contact Center Consumption Share by Types in 2026

    • Table Shikoku Contact Center Consumption by End-Users from 2014 to 2026

    • Table Shikoku Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Shikoku Contact Center Consumption Share by End-Users in 2014

    • Figure Shikoku Contact Center Consumption Share by End-Users in 2018

    • Figure Shikoku Contact Center Consumption Share by End-Users in 2026

    • Table Kyushu Contact Center Consumption by Types from 2014 to 2026

    • Table Kyushu Contact Center Consumption Share by Types from 2014 to 2026

    • Figure Kyushu Contact Center Consumption Share by Types in 2014

    • Figure Kyushu Contact Center Consumption Share by Types in 2018

    • Figure Kyushu Contact Center Consumption Share by Types in 2026

    • Table Kyushu Contact Center Consumption by End-Users from 2014 to 2026

    • Table Kyushu Contact Center Consumption Share by End-Users from 2014 to 2026

    • Figure Kyushu Contact Center Consumption Share by End-Users in 2014

    • Figure Kyushu Contact Center Consumption Share by End-Users in 2018

    • Figure Kyushu Contact Center Consumption Share by End-Users in 2026

    • Table Company Profile and Development Status of Concentrix (SYNNEX)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Concentrix (SYNNEX)

    • Figure Sales and Growth Rate Analysis of Concentrix (SYNNEX)

    • Figure Revenue and Market Share Analysis of Concentrix (SYNNEX)

    • Table Product and Service Introduction of Concentrix (SYNNEX)

    • Table Company Profile and Development Status of Arvato, Serco Group

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Arvato, Serco Group

    • Figure Sales and Growth Rate Analysis of Arvato, Serco Group

    • Figure Revenue and Market Share Analysis of Arvato, Serco Group

    • Table Product and Service Introduction of Arvato, Serco Group

    • Table Company Profile and Development Status of EMS

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of EMS

    • Figure Sales and Growth Rate Analysis of EMS

    • Figure Revenue and Market Share Analysis of EMS

    • Table Product and Service Introduction of EMS

    • Table Company Profile and Development Status of HKT Teleservices

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of HKT Teleservices

    • Figure Sales and Growth Rate Analysis of HKT Teleservices

    • Figure Revenue and Market Share Analysis of HKT Teleservices

    • Table Product and Service Introduction of HKT Teleservices

    • Table Company Profile and Development Status of Alorica

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Alorica

    • Figure Sales and Growth Rate Analysis of Alorica

    • Figure Revenue and Market Share Analysis of Alorica

    • Table Product and Service Introduction of Alorica

    • Table Company Profile and Development Status of TeleTech

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of TeleTech

    • Figure Sales and Growth Rate Analysis of TeleTech

    • Figure Revenue and Market Share Analysis of TeleTech

    • Table Product and Service Introduction of TeleTech

    • Table Company Profile and Development Status of Comdata Group

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Comdata Group

    • Figure Sales and Growth Rate Analysis of Comdata Group

    • Figure Revenue and Market Share Analysis of Comdata Group

    • Table Product and Service Introduction of Comdata Group

    • Table Company Profile and Development Status of Atento S.A

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Atento S.A

    • Figure Sales and Growth Rate Analysis of Atento S.A

    • Figure Revenue and Market Share Analysis of Atento S.A

    • Table Product and Service Introduction of Atento S.A

    • Table Company Profile and Development Status of Teleperformance

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Teleperformance

    • Figure Sales and Growth Rate Analysis of Teleperformance

    • Figure Revenue and Market Share Analysis of Teleperformance

    • Table Product and Service Introduction of Teleperformance

    • Table Company Profile and Development Status of Acticall (Sitel)

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Acticall (Sitel)

    • Figure Sales and Growth Rate Analysis of Acticall (Sitel)

    • Figure Revenue and Market Share Analysis of Acticall (Sitel)

    • Table Product and Service Introduction of Acticall (Sitel)

    • Table Company Profile and Development Status of Convergys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Convergys

    • Figure Sales and Growth Rate Analysis of Convergys

    • Figure Revenue and Market Share Analysis of Convergys

    • Table Product and Service Introduction of Convergys

    • Table Company Profile and Development Status of Sykes Enterprises

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Sykes Enterprises

    • Figure Sales and Growth Rate Analysis of Sykes Enterprises

    • Figure Revenue and Market Share Analysis of Sykes Enterprises

    • Table Product and Service Introduction of Sykes Enterprises

    • Table Company Profile and Development Status of Transcom

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Transcom

    • Figure Sales and Growth Rate Analysis of Transcom

    • Figure Revenue and Market Share Analysis of Transcom

    • Table Product and Service Introduction of Transcom

    • Table Company Profile and Development Status of Zendesk

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Zendesk

    • Figure Sales and Growth Rate Analysis of Zendesk

    • Figure Revenue and Market Share Analysis of Zendesk

    • Table Product and Service Introduction of Zendesk

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