Call Center Software Market Report

Japan Call Center Software Market Professional Research Report 2014-2026, Segmented by Players, Types, End-Users in Major Region

  • POSTDATE：Sep 15, 2019
  • PAGES：194
  • REPORT CODE：GMM246773
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • This report offers an overview of the market trends, drivers, and barriers with respect to the Japan Call Center Software market. It also provides a detailed overview of the market of different regions across Hokkaido, Tohoku, Kanto, Chubu, Kinki, Chugoku, Shikoku, Kyushu. The report deep analyzes type and application in Japan Call Center Software market. Detailed analysis of key players, along with key growth strategies adopted by Call Center Software industry, the PEST and SWOT analysis are also included. In short, the report will provide a comprehensive view of the industry's development and features.


    By Player:

    • Five9

    • CallTools

    • ChaseData

    • Freshworks

    • Nextiva

    • Salesforce

    • Desk.com

    • inContact

    • PhoneBurner

    • Pimsware

    • RingCentral


    By Type:

    • On-premise call center software

    • Hosted call center software

    • Cloud-based call center software

    • Browser-based call center software


    By End-User:

    • Banking, Financial Services and Insurance (BFSI)

    • Retail and Consumer Goods

    • IT and Telecom

    • Healthcare

    • Travel and Hospitality

    • Government

    • Media and Entertainment

    • Others


    By Region:

    • Hokkaido

    • Tohoku

    • Kanto

    • Chubu

    • Kinki

    • Chugoku

    • Shikoku

    • Kyushu

  • 1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Call Center Software Market

    • 1.3 Market Segment by Type

      • 1.3.1 Japan Call Center Software Market Size and Growth Rate of On-premise call center software from 2014 to 2026

      • 1.3.2 Japan Call Center Software Market Size and Growth Rate of Hosted call center software from 2014 to 2026

      • 1.3.3 Japan Call Center Software Market Size and Growth Rate of Cloud-based call center software from 2014 to 2026

      • 1.3.4 Japan Call Center Software Market Size and Growth Rate of Browser-based call center software from 2014 to 2026

    • 1.4 Market Segment by Application

      • 1.4.1 Japan Call Center Software Market Size and Growth Rate of Banking, Financial Services and Insurance (BFSI) from 2014 to 2026

      • 1.4.2 Japan Call Center Software Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

      • 1.4.3 Japan Call Center Software Market Size and Growth Rate of IT and Telecom from 2014 to 2026

      • 1.4.4 Japan Call Center Software Market Size and Growth Rate of Healthcare from 2014 to 2026

      • 1.4.5 Japan Call Center Software Market Size and Growth Rate of Travel and Hospitality from 2014 to 2026

      • 1.4.6 Japan Call Center Software Market Size and Growth Rate of Government from 2014 to 2026

      • 1.4.7 Japan Call Center Software Market Size and Growth Rate of Media and Entertainment from 2014 to 2026

      • 1.4.8 Japan Call Center Software Market Size and Growth Rate of Others from 2014 to 2026

    • 1.5 Market Segment by Regions

      • 1.5.1 Hokkaido Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.2 Tohoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.3 Kanto Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.4 Chubu Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.5 Kinki Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.6 Chugoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.7 Shikoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

      • 1.5.8 Kyushu Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026


    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants


    3 Segmentation of Call Center Software Market by Types

    • 3.1 Products Development Trends of Different Types

    • 3.2 Commercial Products Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Call Center Software by Major Types

      • 3.4.1 Market Size and Growth Rate of On-premise call center software

      • 3.4.2 Market Size and Growth Rate of Hosted call center software

      • 3.4.3 Market Size and Growth Rate of Cloud-based call center software

      • 3.4.4 Market Size and Growth Rate of Browser-based call center software

    4 Segmentation of Call Center Software Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Call Center Software by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Call Center Software in Banking, Financial Services and Insurance (BFSI)

      • 4.4.2 Market Size and Growth Rate of Call Center Software in Retail and Consumer Goods

      • 4.4.3 Market Size and Growth Rate of Call Center Software in IT and Telecom

      • 4.4.4 Market Size and Growth Rate of Call Center Software in Healthcare

      • 4.4.5 Market Size and Growth Rate of Call Center Software in Travel and Hospitality

      • 4.4.6 Market Size and Growth Rate of Call Center Software in Government

      • 4.4.7 Market Size and Growth Rate of Call Center Software in Media and Entertainment

      • 4.4.8 Market Size and Growth Rate of Call Center Software in Others


    5 Market Analysis by Regions

    • 5.1 Japan Call Center Software Production Analysis by Regions

    • 5.2 Japan Call Center Software Consumption Analysis by Regions


    6 Hokkaido Call Center Software Landscape Analysis

    • 6.1 Hokkaido Call Center Software Landscape Analysis by Major Types

    • 6.2 Hokkaido Call Center Software Landscape Analysis by Major End-Users


    7 Tohoku Call Center Software Landscape Analysis

    • 7.1 Tohoku Call Center Software Landscape Analysis by Major Types

    • 7.2 Tohoku Call Center Software Landscape Analysis by Major End-Users


    8 Kanto Call Center Software Landscape Analysis

    • 8.1 Kanto Call Center Software Landscape Analysis by Major Types

    • 8.2 Kanto Call Center Software Landscape Analysis by Major End-Users


    9 Chubu Call Center Software Landscape Analysis

    • 9.1 Chubu Call Center Software Landscape Analysis by Major Types

    • 9.2 Chubu Call Center Software Landscape Analysis by Major End-Users


    10 Kinki Call Center Software Landscape Analysis

    • 10.1 Kinki Call Center Software Landscape Analysis by Major Types

    • 10.2 Kinki Call Center Software Landscape Analysis by Major End-Users


    11 Chugoku Call Center Software Landscape Analysis

    • 11.1 Chugoku Call Center Software Landscape Analysis by Major Types

    • 11.2 Chugoku Call Center Software Landscape Analysis by Major End-Users


    12 Shikoku Call Center Software Landscape Analysis

    • 12.1 Shikoku Call Center Software Landscape Analysis by Major Types

    • 12.2 Shikoku Call Center Software Landscape Analysis by Major End-Users


    13 Kyushu Call Center Software Landscape Analysis

    • 13.1 Kyushu Call Center Software Landscape Analysis by Major Types

    • 13.2 Kyushu Call Center Software Landscape Analysis by Major End-Users


    14 Major Players Profiles

    • 14.1 Five9

      • 14.1.1 Five9 Company Profile and Recent Development

      • 14.1.2 Market Performance

      • 14.1.3 Product and Service Introduction

    • 14.2 CallTools

      • 14.2.1 CallTools Company Profile and Recent Development

      • 14.2.2 Market Performance

      • 14.2.3 Product and Service Introduction

    • 14.3 ChaseData

      • 14.3.1 ChaseData Company Profile and Recent Development

      • 14.3.2 Market Performance

      • 14.3.3 Product and Service Introduction

    • 14.4 Freshworks

      • 14.4.1 Freshworks Company Profile and Recent Development

      • 14.4.2 Market Performance

      • 14.4.3 Product and Service Introduction

    • 14.5 Nextiva

      • 14.5.1 Nextiva Company Profile and Recent Development

      • 14.5.2 Market Performance

      • 14.5.3 Product and Service Introduction

    • 14.6 Salesforce

      • 14.6.1 Salesforce Company Profile and Recent Development

      • 14.6.2 Market Performance

      • 14.6.3 Product and Service Introduction

    • 14.7 Desk.com

      • 14.7.1 Desk.com Company Profile and Recent Development

      • 14.7.2 Market Performance

      • 14.7.3 Product and Service Introduction

    • 14.8 inContact

      • 14.8.1 inContact Company Profile and Recent Development

      • 14.8.2 Market Performance

      • 14.8.3 Product and Service Introduction

    • 14.9 PhoneBurner

      • 14.9.1 PhoneBurner Company Profile and Recent Development

      • 14.9.2 Market Performance

      • 14.9.3 Product and Service Introduction

    • 14.10 Pimsware

      • 14.10.1 Pimsware Company Profile and Recent Development

      • 14.10.2 Market Performance

      • 14.10.3 Product and Service Introduction

    • 14.11 RingCentral

      • 14.11.1 RingCentral Company Profile and Recent Development

      • 14.11.2 Market Performance

      • 14.11.3 Product and Service Introduction

     

    The List of Tables and Figures (Totals 140 Figures and 183 Tables)

     

    • Figure Japan Call Center Software Market Size and Growth Rate of On-premise call center software from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Hosted call center software from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Cloud-based call center software from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Browser-based call center software from 2014 to 2026

    • Figure Market Share by Type in 2014

    • Figure Market Share by Type in 2018

    • Figure Market Share by Type in 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Banking, Financial Services and Insurance (BFSI) from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of IT and Telecom from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Healthcare from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Travel and Hospitality from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Government from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Media and Entertainment from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Others from 2014 to 2026

    • Figure Market Share by End-User in 2014

    • Figure Market Share by End-User in 2018

    • Figure Market Share by End-User in 2026

    • Figure Hokkaido Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Tohoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kanto Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Chubu Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kinki Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Chugoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Shikoku Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Kyushu Call Center Software Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Development Trends and Industry Dynamics of Call Center Software Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Market Share of TOP 3 Players in 2018

    • Figure Market Share of TOP 5 Players in 2018

    • Figure Market Share of TOP 6 Players from 2014 to 2019

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Table Specifications of Different Types of Call Center Software

    • Figure Development Trends of Different Types

    • Table Commercial Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Call Center Software by Different Types from 2014 to 2026

    • Table Consumption Share of Call Center Software by Different Types from 2014 to 2026

    • Figure Market Size and Growth Rate of On-premise call center software

    • Figure Market Size and Growth Rate of Hosted call center software

    • Figure Market Size and Growth Rate of Cloud-based call center software

    • Figure Market Size and Growth Rate of Browser-based call center software

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Table Consumption of Call Center Software by Different End-Users from 2014 to 2026

    • Table Consumption Share of Call Center Software by Different End-Users from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Banking, Financial Services and Insurance (BFSI) from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Retail and Consumer Goods from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of IT and Telecom from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Healthcare from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Travel and Hospitality from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Government from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Media and Entertainment from 2014 to 2026

    • Figure Japan Call Center Software Market Size and Growth Rate of Others from 2014 to 2026

    • Table Japan Call Center Software Production by Regions

    • Table Japan Call Center Software Production Share by Regions

    • Figure Japan Call Center Software Production Share by Regions in 2014

    • Figure Japan Call Center Software Production Share by Regions in 2018

    • Figure Japan Call Center Software Production Share by Regions in 2026

    • Table Japan Call Center Software Consumption by Regions

    • Table Japan Call Center Software Consumption Share by Regions

    • Figure Japan Call Center Software Consumption Share by Regions in 2014

    • Figure Japan Call Center Software Consumption Share by Regions in 2018

    • Figure Japan Call Center Software Consumption Share by Regions in 2026

    • Table Hokkaido Call Center Software Consumption by Types from 2014 to 2026

    • Table Hokkaido Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Hokkaido Call Center Software Consumption Share by Types in 2014

    • Figure Hokkaido Call Center Software Consumption Share by Types in 2018

    • Figure Hokkaido Call Center Software Consumption Share by Types in 2026

    • Table Hokkaido Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Hokkaido Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Hokkaido Call Center Software Consumption Share by End-Users in 2014

    • Figure Hokkaido Call Center Software Consumption Share by End-Users in 2018

    • Figure Hokkaido Call Center Software Consumption Share by End-Users in 2026

    • Table Tohoku Call Center Software Consumption by Types from 2014 to 2026

    • Table Tohoku Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Tohoku Call Center Software Consumption Share by Types in 2014

    • Figure Tohoku Call Center Software Consumption Share by Types in 2018

    • Figure Tohoku Call Center Software Consumption Share by Types in 2026

    • Table Tohoku Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Tohoku Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Tohoku Call Center Software Consumption Share by End-Users in 2014

    • Figure Tohoku Call Center Software Consumption Share by End-Users in 2018

    • Figure Tohoku Call Center Software Consumption Share by End-Users in 2026

    • Table Kanto Call Center Software Consumption by Types from 2014 to 2026

    • Table Kanto Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Kanto Call Center Software Consumption Share by Types in 2014

    • Figure Kanto Call Center Software Consumption Share by Types in 2018

    • Figure Kanto Call Center Software Consumption Share by Types in 2026

    • Table Kanto Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Kanto Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Kanto Call Center Software Consumption Share by End-Users in 2014

    • Figure Kanto Call Center Software Consumption Share by End-Users in 2018

    • Figure Kanto Call Center Software Consumption Share by End-Users in 2026

    • Table Chubu Call Center Software Consumption by Types from 2014 to 2026

    • Table Chubu Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Chubu Call Center Software Consumption Share by Types in 2014

    • Figure Chubu Call Center Software Consumption Share by Types in 2018

    • Figure Chubu Call Center Software Consumption Share by Types in 2026

    • Table Chubu Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Chubu Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Chubu Call Center Software Consumption Share by End-Users in 2014

    • Figure Chubu Call Center Software Consumption Share by End-Users in 2018

    • Figure Chubu Call Center Software Consumption Share by End-Users in 2026

    • Table Kinki Call Center Software Consumption by Types from 2014 to 2026

    • Table Kinki Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Kinki Call Center Software Consumption Share by Types in 2014

    • Figure Kinki Call Center Software Consumption Share by Types in 2018

    • Figure Kinki Call Center Software Consumption Share by Types in 2026

    • Table Kinki Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Kinki Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Kinki Call Center Software Consumption Share by End-Users in 2014

    • Figure Kinki Call Center Software Consumption Share by End-Users in 2018

    • Figure Kinki Call Center Software Consumption Share by End-Users in 2026

    • Table Chugoku Call Center Software Consumption by Types from 2014 to 2026

    • Table Chugoku Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Chugoku Call Center Software Consumption Share by Types in 2014

    • Figure Chugoku Call Center Software Consumption Share by Types in 2018

    • Figure Chugoku Call Center Software Consumption Share by Types in 2026

    • Table Chugoku Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Chugoku Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Chugoku Call Center Software Consumption Share by End-Users in 2014

    • Figure Chugoku Call Center Software Consumption Share by End-Users in 2018

    • Figure Chugoku Call Center Software Consumption Share by End-Users in 2026

    • Table Shikoku Call Center Software Consumption by Types from 2014 to 2026

    • Table Shikoku Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Shikoku Call Center Software Consumption Share by Types in 2014

    • Figure Shikoku Call Center Software Consumption Share by Types in 2018

    • Figure Shikoku Call Center Software Consumption Share by Types in 2026

    • Table Shikoku Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Shikoku Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Shikoku Call Center Software Consumption Share by End-Users in 2014

    • Figure Shikoku Call Center Software Consumption Share by End-Users in 2018

    • Figure Shikoku Call Center Software Consumption Share by End-Users in 2026

    • Table Kyushu Call Center Software Consumption by Types from 2014 to 2026

    • Table Kyushu Call Center Software Consumption Share by Types from 2014 to 2026

    • Figure Kyushu Call Center Software Consumption Share by Types in 2014

    • Figure Kyushu Call Center Software Consumption Share by Types in 2018

    • Figure Kyushu Call Center Software Consumption Share by Types in 2026

    • Table Kyushu Call Center Software Consumption by End-Users from 2014 to 2026

    • Table Kyushu Call Center Software Consumption Share by End-Users from 2014 to 2026

    • Figure Kyushu Call Center Software Consumption Share by End-Users in 2014

    • Figure Kyushu Call Center Software Consumption Share by End-Users in 2018

    • Figure Kyushu Call Center Software Consumption Share by End-Users in 2026

    • Table Company Profile and Development Status of Five9

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Five9

    • Figure Sales and Growth Rate Analysis of Five9

    • Figure Revenue and Market Share Analysis of Five9

    • Table Product and Service Introduction of Five9

    • Table Company Profile and Development Status of CallTools

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of CallTools

    • Figure Sales and Growth Rate Analysis of CallTools

    • Figure Revenue and Market Share Analysis of CallTools

    • Table Product and Service Introduction of CallTools

    • Table Company Profile and Development Status of ChaseData

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of ChaseData

    • Figure Sales and Growth Rate Analysis of ChaseData

    • Figure Revenue and Market Share Analysis of ChaseData

    • Table Product and Service Introduction of ChaseData

    • Table Company Profile and Development Status of Freshworks

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Freshworks

    • Figure Sales and Growth Rate Analysis of Freshworks

    • Figure Revenue and Market Share Analysis of Freshworks

    • Table Product and Service Introduction of Freshworks

    • Table Company Profile and Development Status of Nextiva

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Nextiva

    • Figure Sales and Growth Rate Analysis of Nextiva

    • Figure Revenue and Market Share Analysis of Nextiva

    • Table Product and Service Introduction of Nextiva

    • Table Company Profile and Development Status of Salesforce

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Salesforce

    • Figure Sales and Growth Rate Analysis of Salesforce

    • Figure Revenue and Market Share Analysis of Salesforce

    • Table Product and Service Introduction of Salesforce

    • Table Company Profile and Development Status of Desk.com

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Desk.com

    • Figure Sales and Growth Rate Analysis of Desk.com

    • Figure Revenue and Market Share Analysis of Desk.com

    • Table Product and Service Introduction of Desk.com

    • Table Company Profile and Development Status of inContact

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of inContact

    • Figure Sales and Growth Rate Analysis of inContact

    • Figure Revenue and Market Share Analysis of inContact

    • Table Product and Service Introduction of inContact

    • Table Company Profile and Development Status of PhoneBurner

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of PhoneBurner

    • Figure Sales and Growth Rate Analysis of PhoneBurner

    • Figure Revenue and Market Share Analysis of PhoneBurner

    • Table Product and Service Introduction of PhoneBurner

    • Table Company Profile and Development Status of Pimsware

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Pimsware

    • Figure Sales and Growth Rate Analysis of Pimsware

    • Figure Revenue and Market Share Analysis of Pimsware

    • Table Product and Service Introduction of Pimsware

    • Table Company Profile and Development Status of RingCentral

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of RingCentral

    • Figure Sales and Growth Rate Analysis of RingCentral

    • Figure Revenue and Market Share Analysis of RingCentral

    • Table Product and Service Introduction of RingCentral

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