Service Quality Management Market Report

Service Quality Management Market - Global Professional Analysis and Forecast to 2026

  • POSTDATE：Oct 16, 2019
  • PAGES：184
  • REPORT CODE：GMM325192
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The worldwide Service Quality Management market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 8.1% during the forecast period.

    This report presents the market size and development trends by detailing the Service Quality Management market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Service Quality Management market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Service Quality Management industry and will help you to build a panoramic view of the industrial development.

    Service Quality Management Market, By Type:

    • Web Analytics

    • Text Analytics

    • Speech Analytics

    Service Quality Management Market, By Application:

    • Company Website

    • Branch/Store

    • Web

    • Call Center

    • Mobile

    • Social Media

    Some of the leading players are as follows:

    • Amdocs

    • Cisco

    • Hp

    • Egain Corporation

    • Oracle

    • Adobe Systems

    • Ibm

    • Ericsson

    • Alcate-Lucent

    Geographically, Major regions are analyzed in details are as follows:

    • North America

    • Europe

    • Asia Pacific

    • Latin America

    • Middle East & Africa

  • Table of Contents

    1 Methodology and Scope

    • 1.1 Market Segmentation & Scope

      • 1.1.1 Technology Type

      • 1.1.2 Product

      • 1.1.3 Application

      • 1.1.4 Regional scope

      • 1.1.5 Estimates and forecast timeline

    • 1.2 Research Methodology

    • 1.3 Information Procurement

      • 1.3.1 Purchased database

      • 1.3.2 Internal database

      • 1.3.3 Secondary sources

      • 1.3.4 Primary research

      • 1.3.5 Details of primary research

    • 1.4 Information or Data Analysis

      • 1.4.1 Data analysis models

    • 1.5 Market Formulation & Validation

    • 1.6 Model Details

      • 1.6.1 Commodity flow analysis

      • 1.6.2 Volume price analysis

    • 1.7 List of Secondary Sources

    • 1.8 List of Abbreviations

    2 Executive Summary

    • 2.1 Market Outlook

    • 2.2 Segment Outlook

    3 Market Variables, Trends, & Scope

    • 3.1 Market Lineage Outlook

    • 3.1.1 Parent market outlook

      • 3.1.2 Ancillary market outlook

    • 3.2 Market Segmentation

      • 3.2.1 Analysis

    • 3.3 Market Dynamics

      • 3.3.1 Market driver analysis

      • 3.3.2 Market restraint analysis

      • 3.3.3 Industry opportunities

    • 3.4 Penetration & Growth Prospect Mapping

      • 3.4.1 Penetration & growth prospect mapping analysis

    • 3.5 Business Environment Analysis Tools

      • 3.5.1 Porter's five forces analysis

      • 3.5.2 PESTLE analysis

      • 3.5.3 Major deals & strategic alliances analysis

    4 Service Quality Management Market: Technology Type Analysis

    • 4.1 Service Quality Management Technology Type Market Share Analysis, 2018 & 2026

    • 4.2 Service Quality Management Technology Type Market: Segment Dashboard

    • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

      • 4.3.1 Web Analytics

      • 4.3.2 Text Analytics

      • 4.3.3 Speech Analytics

    5 Service Quality Management Market: Product Analysis

    • 5.1 Service Quality Management Product Market Share Analysis, 2018 & 2026

    • 5.2 Service Quality Management Product Market: Segment Dashboard

    • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

    6 Service Quality Management Market: Application Analysis

    • 6.1 Service Quality Management Application Market Share Analysis, 2018 & 2026

    • 6.2 Service Quality Management Application Market: Segment Dashboard

    • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

      • 6.3.1 Company Website

      • 6.3.2 Branch/Store

      • 6.3.3 Web

      • 6.3.4 Call Center

      • 6.3.5 Mobile

      • 6.3.6 Social Media

    7 Service Quality Management Market: Regional Analysis

    • 7.1 Service Quality Management Regional Market Share Analysis, 2018 & 2026

    • 7.2 Service Quality Management Regional Market: Segment Dashboard

    • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

    • 7.4 List of Players at Regional Level

      • 7.4.1 North America

      • 7.4.2 Europe

      • 7.4.3 Asia Pacific

    • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

      • 7.5.1 North America

      • 7.5.2 Europe

      • 7.5.3 Asia Pacific

      • 7.5.4 Latin America

      • 7.5.5 MEA

    • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

      • 7.6.1 North America

      • 7.6.2 Europe

      • 7.6.3 Asia Pacific

      • 7.6.4 Latin America

      • 7.6.5 Middle East & Africa

    8 Competitive Analysis

    • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

    • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

    • 8.3 Vendor Landscape

      • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

    9 Company Profiles

    • 9.1 Amdocs

      • 9.1.1 Amdocs Company overview

      • 9.1.2 Financial performance

      • 9.1.3 Product benchmarking

      • 9.1.4 Strategic initiatives

      • 9.1.5 SWOT analysis

    • 9.2 Cisco

      • 9.2.1 Cisco Company overview

      • 9.2.2 Financial performance

      • 9.2.3 Product benchmarking

      • 9.2.4 Strategic initiatives

      • 9.2.5 SWOT analysis

    • 9.3 Hp

      • 9.3.1 Hp Company overview

      • 9.3.2 Financial performance

      • 9.3.3 Product benchmarking

      • 9.3.4 Strategic initiatives

      • 9.3.5 SWOT analysis

    • 9.4 Egain Corporation

      • 9.4.1 Egain Corporation Company overview

      • 9.4.2 Financial performance

      • 9.4.3 Product benchmarking

      • 9.4.4 Strategic initiatives

      • 9.4.5 SWOT analysis

    • 9.5 Oracle

      • 9.5.1 Oracle Company overview

      • 9.5.2 Financial performance

      • 9.5.3 Product benchmarking

      • 9.5.4 Strategic initiatives

      • 9.5.5 SWOT analysis

    • 9.6 Adobe Systems

      • 9.6.1 Adobe Systems Company overview

      • 9.6.2 Financial performance

      • 9.6.3 Product benchmarking

      • 9.6.4 Strategic initiatives

      • 9.6.5 SWOT analysis

    • 9.7 Ibm

      • 9.7.1 Ibm Company overview

      • 9.7.2 Financial performance

      • 9.7.3 Product benchmarking

      • 9.7.4 Strategic initiatives

      • 9.7.5 SWOT analysis

    • 9.8 Ericsson

      • 9.8.1 Ericsson Company overview

      • 9.8.2 Financial performance

      • 9.8.3 Product benchmarking

      • 9.8.4 Strategic initiatives

      • 9.8.5 SWOT analysis

    • 9.9 Alcate-Lucent

      • 9.9.1 Alcate-Lucent Company overview

      • 9.9.2 Financial performance

      • 9.9.3 Product benchmarking

      • 9.9.4 Strategic initiatives

      • 9.9.5 SWOT analysis

     

    The List of Tables and Figures (Totals 61 Figures and 148 Tables)

    • Figure Web Analytics Service Quality Management market, 2015 - 2026 (USD Million)

    • Figure Text Analytics Service Quality Management market, 2015 - 2026 (USD Million)

    • Figure Speech Analytics Service Quality Management market, 2015 - 2026 (USD Million)

    • Figure Company Website market, 2015 - 2026 (USD Million)

    • Figure Branch/Store market, 2015 - 2026 (USD Million)

    • Figure Web market, 2015 - 2026 (USD Million)

    • Figure Call Center market, 2015 - 2026 (USD Million)

    • Figure Mobile market, 2015 - 2026 (USD Million)

    • Figure Social Media market, 2015 - 2026 (USD Million)

    • Table List of players in North America

    • Table List of players in Europe

    • Table List of players in Asia Pacific

    • Table SWOT analysis

    • Table North America Service Quality Management market, by country, 2015 - 2026 (USD Million)

    • Table North America Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table North America Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table North America Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.S. Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table U.S. Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table U.S. Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Canada Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Canada Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Canada Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Europe Service Quality Management market, by country, 2015 - 2026 (USD Million)

    • Table Europe Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Europe Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Europe Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.K. Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table U.K. Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table U.K. Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Germany Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Germany Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Germany Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table France Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table France Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table France Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Italy Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Italy Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Italy Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Spain Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Spain Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Spain Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Asia Pacific Service Quality Management market, by country, 2015 - 2026 (USD Million)

    • Table Asia Pacific Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Asia Pacific Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Asia Pacific Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table China Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table China Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table China Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Japan Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Japan Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Japan Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table India Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table India Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table India Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Latin America Service Quality Management market, by country, 2015 - 2026 (USD Million)

    • Table Latin America Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Latin America Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Latin America Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Brazil Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Brazil Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Brazil Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Mexico Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Mexico Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Mexico Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Argentina Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Argentina Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Argentina Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table MEA Service Quality Management market, by country, 2015 - 2026 (USD Million)

    • Table MEA Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table MEA Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table MEA Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table South Africa Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table South Africa Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table South Africa Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Nigeria Service Quality Management market, by type, 2015 - 2026 (USD Million)

    • Table Nigeria Service Quality Management market, by product, 2015 - 2026 (USD Million)

    • Table Nigeria Service Quality Management market, by application, 2015 - 2026 (USD Million)

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Company market position analysis

    • Table Company Profiles

    • Table Amdocs Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Cisco Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Hp Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Egain Corporation Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Oracle Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Adobe Systems Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Ibm Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Ericsson Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Alcate-Lucent Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

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