Customer Journey Analytics Market Report

Customer Journey Analytics Market - Global Professional Analysis and Forecast to 2026

  • POSTDATE：Oct 20, 2019
  • PAGES：160
  • REPORT CODE：GMM333976
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The worldwide Customer Journey Analytics market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 6.4% during the forecast period.

    This report presents the market size and development trends by detailing the Customer Journey Analytics market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Customer Journey Analytics market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Customer Journey Analytics industry and will help you to build a panoramic view of the industrial development.

    Customer Journey Analytics Market, By Type:

    • Web

    • Social media

    • Mobile

    • Email

    • Branch/store

    • Call center

    • Others

    Customer Journey Analytics Market, By Application:

    • Customer segmentation and targeting

    • Customer behavioral analysis

    • Customer churn analysis

    • Campaign management

    • Brand management

    • Product management

    • Others

    Some of the leading players are as follows:

    • Pointillist

    • Callminer

    • Adobe Systems

    • Verint Systems

    • IBM

    • Salesforce

    Geographically, Major regions are analyzed in details are as follows:

    • North America

    • Europe

    • Asia Pacific

    • Latin America

    • Middle East & Africa

  • Table of Contents

    1 Methodology and Scope

    • 1.1 Market Segmentation & Scope

      • 1.1.1 Technology Type

      • 1.1.2 Product

      • 1.1.3 Application

      • 1.1.4 Regional scope

      • 1.1.5 Estimates and forecast timeline

    • 1.2 Research Methodology

    • 1.3 Information Procurement

      • 1.3.1 Purchased database

      • 1.3.2 Internal database

      • 1.3.3 Secondary sources

      • 1.3.4 Primary research

      • 1.3.5 Details of primary research

    • 1.4 Information or Data Analysis

      • 1.4.1 Data analysis models

    • 1.5 Market Formulation & Validation

    • 1.6 Model Details

      • 1.6.1 Commodity flow analysis

      • 1.6.2 Volume price analysis

    • 1.7 List of Secondary Sources

    • 1.8 List of Abbreviations

    2 Executive Summary

    • 2.1 Market Outlook

    • 2.2 Segment Outlook

    3 Market Variables, Trends, & Scope

    • 3.1 Market Lineage Outlook

    • 3.1.1 Parent market outlook

      • 3.1.2 Ancillary market outlook

    • 3.2 Market Segmentation

      • 3.2.1 Analysis

    • 3.3 Market Dynamics

      • 3.3.1 Market driver analysis

      • 3.3.2 Market restraint analysis

      • 3.3.3 Industry opportunities

    • 3.4 Penetration & Growth Prospect Mapping

      • 3.4.1 Penetration & growth prospect mapping analysis

    • 3.5 Business Environment Analysis Tools

      • 3.5.1 Porter's five forces analysis

      • 3.5.2 PESTLE analysis

      • 3.5.3 Major deals & strategic alliances analysis

    4 Customer Journey Analytics Market: Technology Type Analysis

    • 4.1 Customer Journey Analytics Technology Type Market Share Analysis, 2018 & 2026

    • 4.2 Customer Journey Analytics Technology Type Market: Segment Dashboard

    • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

      • 4.3.1 Web

      • 4.3.2 Social media

      • 4.3.3 Mobile

      • 4.3.4 Email

      • 4.3.5 Branch/store

      • 4.3.6 Call center

      • 4.3.7 Others

    5 Customer Journey Analytics Market: Product Analysis

    • 5.1 Customer Journey Analytics Product Market Share Analysis, 2018 & 2026

    • 5.2 Customer Journey Analytics Product Market: Segment Dashboard

    • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

    6 Customer Journey Analytics Market: Application Analysis

    • 6.1 Customer Journey Analytics Application Market Share Analysis, 2018 & 2026

    • 6.2 Customer Journey Analytics Application Market: Segment Dashboard

    • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

      • 6.3.1 Customer segmentation and targeting

      • 6.3.2 Customer behavioral analysis

      • 6.3.3 Customer churn analysis

      • 6.3.4 Campaign management

      • 6.3.5 Brand management

      • 6.3.6 Product management

      • 6.3.7 Others

    7 Customer Journey Analytics Market: Regional Analysis

    • 7.1 Customer Journey Analytics Regional Market Share Analysis, 2018 & 2026

    • 7.2 Customer Journey Analytics Regional Market: Segment Dashboard

    • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

    • 7.4 List of Players at Regional Level

      • 7.4.1 North America

      • 7.4.2 Europe

      • 7.4.3 Asia Pacific

    • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

      • 7.5.1 North America

      • 7.5.2 Europe

      • 7.5.3 Asia Pacific

      • 7.5.4 Latin America

      • 7.5.5 MEA

    • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

      • 7.6.1 North America

      • 7.6.2 Europe

      • 7.6.3 Asia Pacific

      • 7.6.4 Latin America

      • 7.6.5 Middle East & Africa

    8 Competitive Analysis

    • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

    • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

    • 8.3 Vendor Landscape

      • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

    9 Company Profiles

    • 9.1 Pointillist

      • 9.1.1 Pointillist Company overview

      • 9.1.2 Financial performance

      • 9.1.3 Product benchmarking

      • 9.1.4 Strategic initiatives

      • 9.1.5 SWOT analysis

    • 9.2 Callminer

      • 9.2.1 Callminer Company overview

      • 9.2.2 Financial performance

      • 9.2.3 Product benchmarking

      • 9.2.4 Strategic initiatives

      • 9.2.5 SWOT analysis

    • 9.3 Adobe Systems

      • 9.3.1 Adobe Systems Company overview

      • 9.3.2 Financial performance

      • 9.3.3 Product benchmarking

      • 9.3.4 Strategic initiatives

      • 9.3.5 SWOT analysis

    • 9.4 Verint Systems

      • 9.4.1 Verint Systems Company overview

      • 9.4.2 Financial performance

      • 9.4.3 Product benchmarking

      • 9.4.4 Strategic initiatives

      • 9.4.5 SWOT analysis

    • 9.5 IBM

      • 9.5.1 IBM Company overview

      • 9.5.2 Financial performance

      • 9.5.3 Product benchmarking

      • 9.5.4 Strategic initiatives

      • 9.5.5 SWOT analysis

    • 9.6 Salesforce

      • 9.6.1 Salesforce Company overview

      • 9.6.2 Financial performance

      • 9.6.3 Product benchmarking

      • 9.6.4 Strategic initiatives

      • 9.6.5 SWOT analysis

     

    The List of Tables and Figures (Totals 100 Figures and 142 Tables)

    • Figure Web Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Social media Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Mobile Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Email Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Branch/store Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Call center Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Others Customer Journey Analytics market, 2015 - 2026 (USD Million)

    • Figure Customer segmentation and targeting market, 2015 - 2026 (USD Million)

    • Figure Customer behavioral analysis market, 2015 - 2026 (USD Million)

    • Figure Customer churn analysis market, 2015 - 2026 (USD Million)

    • Figure Campaign management market, 2015 - 2026 (USD Million)

    • Figure Brand management market, 2015 - 2026 (USD Million)

    • Figure Product management market, 2015 - 2026 (USD Million)

    • Figure Others market, 2015 - 2026 (USD Million)

    • Table List of players in North America

    • Table List of players in Europe

    • Table List of players in Asia Pacific

    • Table SWOT analysis

    • Table North America Customer Journey Analytics market, by country, 2015 - 2026 (USD Million)

    • Table North America Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table North America Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table North America Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.S. Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table U.S. Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table U.S. Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Canada Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Canada Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Canada Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Europe Customer Journey Analytics market, by country, 2015 - 2026 (USD Million)

    • Table Europe Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Europe Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Europe Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.K. Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table U.K. Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table U.K. Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Germany Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Germany Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Germany Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table France Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table France Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table France Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Italy Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Italy Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Italy Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Spain Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Spain Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Spain Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Asia Pacific Customer Journey Analytics market, by country, 2015 - 2026 (USD Million)

    • Table Asia Pacific Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Asia Pacific Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Asia Pacific Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table China Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table China Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table China Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Japan Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Japan Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Japan Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table India Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table India Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table India Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Latin America Customer Journey Analytics market, by country, 2015 - 2026 (USD Million)

    • Table Latin America Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Latin America Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Latin America Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Brazil Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Brazil Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Brazil Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Mexico Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Mexico Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Mexico Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Argentina Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Argentina Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Argentina Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table MEA Customer Journey Analytics market, by country, 2015 - 2026 (USD Million)

    • Table MEA Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table MEA Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table MEA Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table South Africa Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table South Africa Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table South Africa Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Nigeria Customer Journey Analytics market, by type, 2015 - 2026 (USD Million)

    • Table Nigeria Customer Journey Analytics market, by product, 2015 - 2026 (USD Million)

    • Table Nigeria Customer Journey Analytics market, by application, 2015 - 2026 (USD Million)

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Company market position analysis

    • Table Company Profiles

    • Table Pointillist Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Callminer Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Adobe Systems Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Verint Systems Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table IBM Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Salesforce Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

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