Global Call Center Outsourcings Market Professional Research Report 2014-2026, Segmented by Players, Types, End-Users in Major 40 Countries or Regions

  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • The Call Center Outsourcings is expected to grow from USD XX.0 million in 2018 to XX.0 million by 2025, at a Compound Annual Growth Rate (CAGR) of 7.0% during the forecast period. The research provides insights for the global Call Center Outsourcings market based on different Types, End-Users and Regions, and competitive landscape of these segments are analyzed in detail.

    A wide range of market influence factors are taken into consideration in the analysis, and potential developing factors for different Types, End-Users and Regions are also included in the report in order to figure out the most promising development trends in the Call Center Outsourcings industry. For presenting the most potential investment fields in North America, Europe, Asia Pacific and Latin America, Middle East & Africa, the market capacity and consumption potential of more than 34 major powers are covered in the research, providing valuable opinions of strategic adjustments for existing groups and new entrants.

    The Snapshot of Global Call Center Outsourcings Market Segmentations:

    By Players:

    • Convergys Corporation

    • Invensis

    • TELUS International

    • Sitel

    • Infosys

    • CGS

    • Runway

    • Sykes Enterprises

    • Five9

    • Datacom Group

    • Genpact

    • Ubiquity Global Services

    • Capgemini

    • Atento

    • Infinit Contact

    • Webhelp

    • NCO Group

    • Televerde

    • Sitel Worldwide Corporation

    • Concentrix

    • Inktel Direct

    • Firstsource

    • PSI

    • InfoCision Management Corporation

    • HCL Technologies

    • SupportSave

    • DialAmerica

    • Qualfon

    • IQor

    • Focus Services

    • United Nearshore Operations

    • Conduent

    • One World Direct

    • TeleTech

    • Xerox Corporation

    • Transcom WorldWide

    By Types:

    • Inbound Call Services

    • Outbound Call Services

    By End-User:

    • BFSI

    • Retail

    • Government

    • IT & Telecommunication

    • Defense Aerospace & Intelligence

    • Others

    By Regions:

    North America

    • United States

    • Canada

    • Mexico

    Europe

    • Germany

    • UK

    • France

    • Italy

    • Nordic Countries (Denmark, Finland, Iceland, Norway and Sweden)

    • Spain

    • Belgium

    • Poland

    • Russia

    • Turkey

    • Others

    Asia-Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia and New Zealand

    • ASEAN Countries (Indonesia, Thailand, Malaysia, Singapore, Philippines, Vietnam, Others)

    Latin America, Middle East & Africa

    • GCC Countries (Saudi Arabia, United Arab Emirates, Qatar, Others)

    • Brazil

    • Nigeria

    • South Africa

    • Argentina

    • Others

  • Table of Contents

    1 Report Overview

    • 1.1 Product Definition and Scope

    • 1.2 PEST (Political, Economic, Social and Technological) Analysis of Call Center Outsourcings Market

    • 1.3 Market Segmentation by Type

      • 1.3.1 Global Call Center Outsourcings Market Share by Types

      • 1.3.2 Global Call Center Outsourcings Market Size and Growth Rate of Inbound Call Services from 2014 to 2026

      • 1.3.3 Global Call Center Outsourcings Market Size and Growth Rate of Outbound Call Services from 2014 to 2026

    • 1.4 Market Segmentation by End-Users

      • 1.4.1 Global Call Center Outsourcings Market Share by End-Users

      • 1.4.2 Global Call Center Outsourcings Market Size and Growth Rate of BFSI from 2014 to 2026

      • 1.4.3 Global Call Center Outsourcings Market Size and Growth Rate of Retail from 2014 to 2026

      • 1.4.4 Global Call Center Outsourcings Market Size and Growth Rate of Government from 2014 to 2026

      • 1.4.5 Global Call Center Outsourcings Market Size and Growth Rate of IT & Telecommunication from 2014 to 2026

      • 1.4.6 Global Call Center Outsourcings Market Size and Growth Rate of Defense Aerospace & Intelligence from 2014 to 2026

      • 1.4.7 Global Call Center Outsourcings Market Size and Growth Rate of Others from 2014 to 2026

    • 1.5 Market Segmentation by Regions

      • 1.5.1 North America Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.1.1 United States Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.1.2 Canada Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.1.3 Mexico Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

      • 1.5.2 Europe Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.1 Germany Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.2 UK Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.3 France Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.4 Italy Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.5 Nordic Countries Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.6 Spain Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.7 Belgium Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.8 Poland Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.9 Russia Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.2.10 Turkey Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

      • 1.5.3 Asia-Pacific Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.1 China Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.2 Japan Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.3 Australia and New Zealand Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.4 India Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.5 ASEAN Countries Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.3.6 South Korea Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

      • 1.5.4 Latin America, Middle East & Africa Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.4.1 GCC Countries Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.4.2 Brazil Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.4.3 Nigeria Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.4.4 South Africa Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

        • 1.5.4.5 Argentina Call Center Outsourcings Market Size and Growth Rate from 2014 to 2026

    2 Market Trends and Competitive Landscape

    • 2.1 Market Trends and Dynamics

      • 2.1.1 Market Challenges and Restraints 

      • 2.1.2 Market Opportunities and Potentials

      • 2.1.3 Mergers and Acquisitions

    • 2.2 Competitive Landscape Analysis

      • 2.2.1 Industrial Concentration Analysis

      • 2.2.2 Porter's Five Forces Analysis of the Industry

      • 2.2.3 SWOT Analysis for New Entrants

    3 Segmentation of Call Center Outsourcings Market by Types

    • 3.1 Product Development Trends of Different Types

    • 3.2 Commercial Product Types of Major Vendors

    • 3.3 Competitive Landscape Analysis of Different Types

    • 3.4 Market Size of Call Center Outsourcings by Major Types

      • 3.4.1 Market Size and Growth Rate of Inbound Call Services

      • 3.4.2 Market Size and Growth Rate of Outbound Call Services

    4 Segmentation of Call Center Outsourcings Market by End-Users

    • 4.1 Downstream Client Analysis by End-Users

    • 4.2 Competitive Landscape Analysis of Different End-Users

    • 4.3 Market Potential Analysis of Different End-Users

    • 4.4 Market Size of Call Center Outsourcings by Major End-Users

      • 4.4.1 Market Size and Growth Rate of Call Center Outsourcings for BFSI

      • 4.4.2 Market Size and Growth Rate of Call Center Outsourcings for Retail

      • 4.4.3 Market Size and Growth Rate of Call Center Outsourcings for Government

      • 4.4.4 Market Size and Growth Rate of Call Center Outsourcings for IT & Telecommunication

      • 4.4.5 Market Size and Growth Rate of Call Center Outsourcings for Defense Aerospace & Intelligence

      • 4.4.6 Market Size and Growth Rate of Call Center Outsourcings for Others

    5 Market Analysis by Major Regions

    • 5.1 Global Call Center Outsourcings Production Analysis by Major Regions

    • 5.2 Global Call Center Outsourcings Consumption Analysis by Major Regions

    • 5.3 Global Call Center Outsourcings Production, Import, Consumption and Export Analysis by Regions

      • 5.3.1 North America Call Center Outsourcings Production, Import, Consumption and Export Analysis 

      • 5.3.2 Europe Call Center Outsourcings Production, Import, Consumption and Export Analysis

      • 5.3.3 Asia Pacific Call Center Outsourcings Production, Import, Consumption and Export Analysis

      • 5.3.4 Latin America, Middle East & Africa Call Center Outsourcings Production, Import, Consumption and Export Analysis

    6 Product Commodity of Call Center Outsourcings Market in Major Countries

    • 6.1 Top 5 Export Countries in Call Center Outsourcings market from 2014 to 2019

      • 6.1.1 Top 5 Export Countries' Export Value Analysis in Call Center Outsourcings market from 2014 to 2019

      • 6.1.2 Top 5 Export Countries'  Export Volume Analysis in Call Center Outsourcings market from 2014 to 2019

    • 6.2 Top 5 Import Countries in Call Center Outsourcings market from 2014 to 2019

      • 6.2.1 Top 5 Import Countries' Import Value Analysis in Call Center Outsourcings market from 2014 to 2019

      • 6.2.2 Top 5 Import Countries' Import Volume Analysis in Call Center Outsourcings market from 2014 to 2019

    • 6.3 Emerging Top 3 Export Countries Analysis

    • 6.4 Emerging Top 3 Import Countries Analysis

    7 North America Call Center Outsourcings Landscape Analysis

    • 7.1 North America Call Center Outsourcings Landscape Analysis by Major Types

    • 7.2 North America Call Center Outsourcings Landscape Analysis by Major End-Users

    • 7.3 North America Call Center Outsourcings Landscape Analysis by Major Countries

      • 7.3.1 United States Call Center Outsourcings Market Volume and Growth Rate

      • 7.3.2 Canada Call Center Outsourcings Market Volume and Growth Rate

      • 7.3.3 Mexico Call Center Outsourcings Market Volume and Growth Rate

    8 Europe Call Center Outsourcings Landscape Analysis

    • 8.1 Europe Call Center Outsourcings Landscape Analysis by Major Types

    • 8.2 Europe Call Center Outsourcings Landscape Analysis by Major End-Users

    • 8.3 Europe Call Center Outsourcings Landscape Analysis by Major Countries

      • 8.3.1 Germany Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.2 UK Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.3 France Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.4 Italy Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.5 Nordic Countries Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.6 Spain Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.7 Belgium Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.8 Poland Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.9 Russia Call Center Outsourcings Market Volume and Growth Rate

      • 8.3.10 Turkey Call Center Outsourcings Market Volume and Growth Rate

    9 Asia Pacific Call Center Outsourcings Landscape Analysis

    • 9.1 Asia Pacific Call Center Outsourcings Landscape Analysis by Major Types

    • 9.2 Asia Pacific Call Center Outsourcings Landscape Analysis by Major End-Users

    • 9.3 Asia Pacific Call Center Outsourcings Landscape Analysis by Major Countries

      • 9.3.1 China Call Center Outsourcings Market Volume and Growth Rate

      • 9.3.2 Japan Call Center Outsourcings Market Volume and Growth Rate

      • 9.3.3 Australia and New Zealand Call Center Outsourcings Market Volume and Growth Rate

      • 9.3.4 India Call Center Outsourcings Market Volume and Growth Rate

      • 9.3.5 ASEAN Countries Call Center Outsourcings Market Volume and Growth Rate

      • 9.3.6 South Korea Call Center Outsourcings Market Volume and Growth Rate

    10 Latin America, Middle East & Africa Call Center Outsourcings Landscape Analysis

    • 10.1 Latin America, Middle East & Africa Call Center Outsourcings Landscape Analysis by Major Types

    • 10.2 Latin America, Middle East & Africa Call Center Outsourcings Landscape Analysis by Major End-Users

    • 10.3 Latin America, Middle East & Africa Call Center Outsourcings Landscape Analysis by Major Countries

      • 10.3.1 GCC Countries Call Center Outsourcings Market Volume and Growth Rate

      • 10.3.2 Brazil Call Center Outsourcings Market Volume and Growth Rate

      • 10.3.3 Nigeria Call Center Outsourcings Market Volume and Growth Rate

      • 10.3.4 South Africa Call Center Outsourcings Market Volume and Growth Rate 

      • 10.3.5 Argentina Call Center Outsourcings Market Volume and Growth Rate

    11 Major Players Profile

    • 11.1 Convergys Corporation

      • 11.1.1 Convergys Corporation Company Profile and Development Status

      • 11.1.2 Market Performance

      • 11.1.3 Product and Service Introduction

    • 11.2 Invensis

      • 11.2.1 Invensis Company Profile and Development Status

      • 11.2.2 Market Performance

      • 11.2.3 Product and Service Introduction

    • 11.3 TELUS International

      • 11.3.1 TELUS International Company Profile and Development Status

      • 11.3.2 Market Performance

      • 11.3.3 Product and Service Introduction

    • 11.4 Sitel

      • 11.4.1 Sitel Company Profile and Development Status

      • 11.4.2 Market Performance

      • 11.4.3 Product and Service Introduction

    • 11.5 Infosys

      • 11.5.1 Infosys Company Profile and Development Status

      • 11.5.2 Market Performance

      • 11.5.3 Product and Service Introduction

    • 11.6 CGS

      • 11.6.1 CGS Company Profile and Development Status

      • 11.6.2 Market Performance

      • 11.6.3 Product and Service Introduction

    • 11.7 Runway

      • 11.7.1 Runway Company Profile and Development Status

      • 11.7.2 Market Performance

      • 11.7.3 Product and Service Introduction

    • 11.8 Sykes Enterprises

      • 11.8.1 Sykes Enterprises Company Profile and Development Status

      • 11.8.2 Market Performance

      • 11.8.3 Product and Service Introduction

    • 11.9 Five9

      • 11.9.1 Five9 Company Profile and Development Status

      • 11.9.2 Market Performance

      • 11.9.3 Product and Service Introduction

    • 11.10 Datacom Group

      • 11.10.1 Datacom Group Company Profile and Development Status

      • 11.10.2 Market Performance

      • 11.10.3 Product and Service Introduction

    • 11.11 Genpact

      • 11.11.1 Genpact Company Profile and Development Status

      • 11.11.2 Market Performance

      • 11.11.3 Product and Service Introduction

    • 11.12 Ubiquity Global Services

      • 11.12.1 Ubiquity Global Services Company Profile and Development Status

      • 11.12.2 Market Performance

      • 11.12.3 Product and Service Introduction

    • 11.13 Capgemini

      • 11.13.1 Capgemini Company Profile and Development Status

      • 11.13.2 Market Performance

      • 11.13.3 Product and Service Introduction

    • 11.14 Atento

      • 11.14.1 Atento Company Profile and Development Status

      • 11.14.2 Market Performance

      • 11.14.3 Product and Service Introduction

    • 11.15 Infinit Contact

      • 11.15.1 Infinit Contact Company Profile and Development Status

      • 11.15.2 Market Performance

      • 11.15.3 Product and Service Introduction

    • 11.16 Webhelp

      • 11.16.1 Webhelp Company Profile and Development Status

      • 11.16.2 Market Performance

      • 11.16.3 Product and Service Introduction

    • 11.17 NCO Group

      • 11.17.1 NCO Group Company Profile and Development Status

      • 11.17.2 Market Performance

      • 11.17.3 Product and Service Introduction

    • 11.18 Televerde

      • 11.18.1 Televerde Company Profile and Development Status

      • 11.18.2 Market Performance

      • 11.18.3 Product and Service Introduction

    • 11.19 Sitel Worldwide Corporation

      • 11.19.1 Sitel Worldwide Corporation Company Profile and Development Status

      • 11.19.2 Market Performance

      • 11.19.3 Product and Service Introduction

    • 11.20 Concentrix

      • 11.20.1 Concentrix Company Profile and Development Status

      • 11.20.2 Market Performance

      • 11.20.3 Product and Service Introduction

    • 11.21 Inktel Direct

      • 11.21.1 Inktel Direct Company Profile and Development Status

      • 11.21.2 Market Performance

      • 11.21.3 Product and Service Introduction

    • 11.22 Firstsource

      • 11.22.1 Firstsource Company Profile and Development Status

      • 11.22.2 Market Performance

      • 11.22.3 Product and Service Introduction

    • 11.23 PSI

      • 11.23.1 PSI Company Profile and Development Status

      • 11.23.2 Market Performance

      • 11.23.3 Product and Service Introduction

    • 11.24 InfoCision Management Corporation

      • 11.24.1 InfoCision Management Corporation Company Profile and Development Status

      • 11.24.2 Market Performance

      • 11.24.3 Product and Service Introduction

    • 11.25 HCL Technologies

      • 11.25.1 HCL Technologies Company Profile and Development Status

      • 11.25.2 Market Performance

      • 11.25.3 Product and Service Introduction

    • 11.26 SupportSave

      • 11.26.1 SupportSave Company Profile and Development Status

      • 11.26.2 Market Performance

      • 11.26.3 Product and Service Introduction

    • 11.27 DialAmerica

      • 11.27.1 DialAmerica Company Profile and Development Status

      • 11.27.2 Market Performance

      • 11.27.3 Product and Service Introduction

    • 11.28 Qualfon

      • 11.28.1 Qualfon Company Profile and Development Status

      • 11.28.2 Market Performance

      • 11.28.3 Product and Service Introduction

    • 11.29 IQor

      • 11.29.1 IQor Company Profile and Development Status

      • 11.29.2 Market Performance

      • 11.29.3 Product and Service Introduction

    • 11.30 Focus Services

      • 11.30.1 Focus Services Company Profile and Development Status

      • 11.30.2 Market Performance

      • 11.30.3 Product and Service Introduction

    • 11.31 United Nearshore Operations

      • 11.31.1 United Nearshore Operations Company Profile and Development Status

      • 11.31.2 Market Performance

      • 11.31.3 Product and Service Introduction

    • 11.32 Conduent

      • 11.32.1 Conduent Company Profile and Development Status

      • 11.32.2 Market Performance

      • 11.32.3 Product and Service Introduction

    • 11.33 One World Direct

      • 11.33.1 One World Direct Company Profile and Development Status

      • 11.33.2 Market Performance

      • 11.33.3 Product and Service Introduction

    • 11.34 TeleTech

      • 11.34.1 TeleTech Company Profile and Development Status

      • 11.34.2 Market Performance

      • 11.34.3 Product and Service Introduction

    • 11.35 Xerox Corporation

      • 11.35.1 Xerox Corporation Company Profile and Development Status

      • 11.35.2 Market Performance

      • 11.35.3 Product and Service Introduction

    • 11.36 Transcom WorldWide

      • 11.36.1 Transcom WorldWide Company Profile and Development Status

      • 11.36.2 Market Performance

      • 11.36.3 Product and Service Introduction

    12 Data Source and Research Methodology

    The List of Tables and Figures (Totals 98 Figures and 141 Tables)

    • Figure Product Picture

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Inbound Call Services from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Outbound Call Services from 2014 to 2026

    • Figure Market Share by Type in 2014

    • Figure Market Share by Type in 2018

    • Figure Market Share by Type in 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of BFSI from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Retail from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Government from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of IT & Telecommunication from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Defense Aerospace & Intelligence from 2014 to 2026

    • Figure Global Call Center Outsourcings Market Size and Growth Rate of Others from 2014 to 2026

    • Figure Market Share by End-User in 2014

    • Figure Market Share by End-User in 2018

    • Figure Market Share by End-User in 2026

    • Figure North America Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure United States Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Canada Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Mexico Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Europe Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Germany Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure UK Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure France Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Italy Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Nordic Countries Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Spain Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Belgium Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Poland Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Russia Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Turkey Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Asia-Pacific Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure China Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Japan Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Australia and New Zealand Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure India Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure ASEAN Countries Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure South Korea Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure GCC Countries Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Brazil Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Nigeria Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure South Africa Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Argentina Call Center Outsourcings Consumption Market Size and Growth Rate from 2014 to 2026

    • Figure Development Trends and Industry Dynamics of Call Center Outsourcings Industry

    • Figure Market Challenges and Restraints

    • Figure Market Opportunities and Potentials

    • Table Mergers and Acquisition

    • Figure Market Share of TOP 3 Players in 2018

    • Figure Market Share of TOP 5 Players in 2018

    • Figure Market Share of TOP 6 Players from 2014 to 2019

    • Figure Porter's Five Forces Analysis

    • Figure New Entrant SWOT Analysis

    • Table Specifications of Different Types of Call Center Outsourcings

    • Figure Development Trends of Different Types

    • Table Commercial Products Types of Major Vendors

    • Figure Competitive Landscape Analysis of Different Types

    • Table Consumption of Call Center Outsourcings by Different Types from 2014 to 2026

    • Table Consumption Share of Call Center Outsourcings by Different Types from 2014 to 2026

    • Figure Market Size and Growth Rate of Inbound Call Services

    • Figure Market Size and Growth Rate of Outbound Call Services

    • Table Downstream Client Analysis by End-Users

    • Figure Competitive Landscape Analysis of Different End-Users

    • Table Market Potential Analysis of Different End-Users

    • Table Consumption of Call Center Outsourcings by Different End-Users from 2014 to 2026

    • Table Consumption Share of Call Center Outsourcings by Different End-Users from 2014 to 2026

    • Figure Market Size and Growth Rate of BFSI

    • Figure Market Size and Growth Rate of Retail

    • Figure Market Size and Growth Rate of Government

    • Figure Market Size and Growth Rate of IT & Telecommunication

    • Figure Market Size and Growth Rate of Defense Aerospace & Intelligence

    • Figure Market Size and Growth Rate of Others

    • Table Global Call Center Outsourcings Production by Major Regions

    • Table Global Call Center Outsourcings Production Share by Major Regions

    • Figure Global Call Center Outsourcings Production Share by Major Regions in 2014

    • Figure Global Call Center Outsourcings Production Share by Major Regions in 2018

    • Figure Global Call Center Outsourcings Production Share by Major Regions in 2026

    • Table Global Call Center Outsourcings Consumption by Major Regions

    • Table Global Call Center Outsourcings Consumption Share by Major Regions

    • Figure Global Call Center Outsourcings Consumption Share by Major Regions in 2014

    • Figure Global Call Center Outsourcings Consumption Share by Major Regions in 2018

    • Figure Global Call Center Outsourcings Consumption Share by Major Regions in 2026

    • Table North America Call Center Outsourcings Production, Import, Consumption and Export Analysis

    • Table Europe Call Center Outsourcings Production, Import, Consumption and Export Analysis

    • Table Asia Pacific Call Center Outsourcings Production, Import, Consumption and Export Analysis

    • Table Latin America, Middle East & Africa Call Center Outsourcings Production, Import, Consumption and Export Analysis

    • Table Top 5 Export Countries' Export Value Analysis in Call Center Outsourcings market from 2014 to 2019

    • Table Top 5 Export Countries' Export Volume Analysis in Call Center Outsourcings market from 2014 to 2019

    • Table Top 5 Import Countries' Import Value Analysis in Call Center Outsourcings market from 2014 to 2019

    • Table Top 5 Import Countries' Import Volume Analysis in Call Center Outsourcings market from 2014 to 2019

    • Figure Emerging Top 3 Export Countries Analysis

    • Figure Emerging Top 3 Import Countries Analysis

    • Table North America Call Center Outsourcings Consumption by Types from 2014 to 2026

    • Table North America Call Center Outsourcings Consumption Share by Types from 2014 to 2026

    • Figure North America Call Center Outsourcings Consumption Share by Types in 2014

    • Figure North America Call Center Outsourcings Consumption Share by Types in 2018

    • Figure North America Call Center Outsourcings Consumption Share by Types in 2026

    • Table North America Call Center Outsourcings Consumption by End-Users from 2014 to 2026

    • Table North America Call Center Outsourcings Consumption Share by End-Users from 2014 to 2026

    • Figure North America Call Center Outsourcings Consumption Share by End-Users in 2014

    • Figure North America Call Center Outsourcings Consumption Share by End-Users in 2018

    • Figure North America Call Center Outsourcings Consumption Share by End-Users in 2026

    • Table North America Call Center Outsourcings Consumption by Major Countries from 2014 to 2026

    • Table North America Call Center Outsourcings Consumption Share by Major Countries from 2014 to 2026

    • Figure North America Call Center Outsourcings Consumption Share by Major Countries in 2014

    • Figure North America Call Center Outsourcings Consumption Share by Major Countries in 2018

    • Figure North America Call Center Outsourcings Consumption Share by Major Countries in 2026

    • Figure United States Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Canada Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Mexico Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Table Europe Call Center Outsourcings Consumption by Types from 2014 to 2026

    • Table Europe Call Center Outsourcings Consumption Share by Types from 2014 to 2026

    • Figure Europe Call Center Outsourcings Consumption Share by Types in 2014

    • Figure Europe Call Center Outsourcings Consumption Share by Types in 2018

    • Figure Europe Call Center Outsourcings Consumption Share by Types in 2026

    • Table Europe Call Center Outsourcings Consumption by End-Users from 2014 to 2026

    • Table Europe Call Center Outsourcings Consumption Share by End-Users from 2014 to 2026

    • Figure Europe Call Center Outsourcings Consumption Share by End-Users in 2014

    • Figure Europe Call Center Outsourcings Consumption Share by End-Users in 2018

    • Figure Europe Call Center Outsourcings Consumption Share by End-Users in 2026

    • Table Europe Call Center Outsourcings Consumption by Major Countries from 2014 to 2026

    • Table Europe Call Center Outsourcings Consumption Share by Major Countries from 2014 to 2026

    • Figure Europe Call Center Outsourcings Consumption Share by Major Countries in 2014

    • Figure Europe Call Center Outsourcings Consumption Share by Major Countries in 2018

    • Figure Europe Call Center Outsourcings Consumption Share by Major Countries in 2026

    • Figure Germany Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure UK Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure France Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Italy Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Nordic Countries Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Belgium Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Poland Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Russia Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Turkey Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Table Asia Pacific Call Center Outsourcings Consumption by Types from 2014 to 2026

    • Table Asia Pacific Call Center Outsourcings Consumption Share by Types from 2014 to 2026

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Types in 2014

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Types in 2018

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Types in 2026

    • Table Asia Pacific Call Center Outsourcings Consumption by End-Users from 2014 to 2026

    • Table Asia Pacific Call Center Outsourcings Consumption Share by End-Users from 2014 to 2026

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by End-Users in 2014

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by End-Users in 2018

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by End-Users in 2026

    • Table Asia Pacific Call Center Outsourcings Consumption by Major Countries from 2014 to 2026

    • Table Asia Pacific Call Center Outsourcings Consumption Share by Major Countries from 2014 to 2026

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Major Countries in 2014

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Major Countries in 2018

    • Figure Asia Pacific Call Center Outsourcings Consumption Share by Major Countries in 2026

    • Figure China Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Japan Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Australia and New ZealandCall Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure India Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure ASEAN Countries Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure South Korea Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption by Types from 2014 to 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Types from 2014 to 2026

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Types in 2014

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Types in 2018

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Types in 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption by End-Users from 2014 to 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by End-Users from 2014 to 2026

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by End-Users in 2014

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by End-Users in 2018

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by End-Users in 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption by Major Countries from 2014 to 2026

    • Table Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Major Countries from 2014 to 2026

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Major Countries in 2014

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Major Countries in 2018

    • Figure Latin America, Middle East & Africa Call Center Outsourcings Consumption Share by Major Countries in 2026

    • Figure GCC Countries Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Brazil Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Nigeria Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure South Africa Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Figure Argentina Call Center Outsourcings Market Volume and Growth Rate from 2014 to 2026

    • Table Company Profile and Development Status of Convergys Corporation

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Convergys Corporation

    • Figure Sales and Growth Rate Analysis of Convergys Corporation

    • Figure Revenue and Market Share Analysis of Convergys Corporation

    • Table Product and Service Introduction of Convergys Corporation

    • Table Company Profile and Development Status of Invensis

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Invensis

    • Figure Sales and Growth Rate Analysis of Invensis

    • Figure Revenue and Market Share Analysis of Invensis

    • Table Product and Service Introduction of Invensis

    • Table Company Profile and Development Status of TELUS International

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of TELUS International

    • Figure Sales and Growth Rate Analysis of TELUS International

    • Figure Revenue and Market Share Analysis of TELUS International

    • Table Product and Service Introduction of TELUS International

    • Table Company Profile and Development Status of Sitel

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Sitel

    • Figure Sales and Growth Rate Analysis of Sitel

    • Figure Revenue and Market Share Analysis of Sitel

    • Table Product and Service Introduction of Sitel

    • Table Company Profile and Development Status of Infosys

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Infosys

    • Figure Sales and Growth Rate Analysis of Infosys

    • Figure Revenue and Market Share Analysis of Infosys

    • Table Product and Service Introduction of Infosys

    • Table Company Profile and Development Status of CGS

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of CGS

    • Figure Sales and Growth Rate Analysis of CGS

    • Figure Revenue and Market Share Analysis of CGS

    • Table Product and Service Introduction of CGS

    • Table Company Profile and Development Status of Runway

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Runway

    • Figure Sales and Growth Rate Analysis of Runway

    • Figure Revenue and Market Share Analysis of Runway

    • Table Product and Service Introduction of Runway

    • Table Company Profile and Development Status of Sykes Enterprises

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Sykes Enterprises

    • Figure Sales and Growth Rate Analysis of Sykes Enterprises

    • Figure Revenue and Market Share Analysis of Sykes Enterprises

    • Table Product and Service Introduction of Sykes Enterprises

    • Table Company Profile and Development Status of Five9

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Five9

    • Figure Sales and Growth Rate Analysis of Five9

    • Figure Revenue and Market Share Analysis of Five9

    • Table Product and Service Introduction of Five9

    • Table Company Profile and Development Status of Datacom Group

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Datacom Group

    • Figure Sales and Growth Rate Analysis of Datacom Group

    • Figure Revenue and Market Share Analysis of Datacom Group

    • Table Product and Service Introduction of Datacom Group

    • Table Company Profile and Development Status of Genpact

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Genpact

    • Figure Sales and Growth Rate Analysis of Genpact

    • Figure Revenue and Market Share Analysis of Genpact

    • Table Product and Service Introduction of Genpact

    • Table Company Profile and Development Status of Ubiquity Global Services

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Ubiquity Global Services

    • Figure Sales and Growth Rate Analysis of Ubiquity Global Services

    • Figure Revenue and Market Share Analysis of Ubiquity Global Services

    • Table Product and Service Introduction of Ubiquity Global Services

    • Table Company Profile and Development Status of Capgemini

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Capgemini

    • Figure Sales and Growth Rate Analysis of Capgemini

    • Figure Revenue and Market Share Analysis of Capgemini

    • Table Product and Service Introduction of Capgemini

    • Table Company Profile and Development Status of Atento

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Atento

    • Figure Sales and Growth Rate Analysis of Atento

    • Figure Revenue and Market Share Analysis of Atento

    • Table Product and Service Introduction of Atento

    • Table Company Profile and Development Status of Infinit Contact

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Infinit Contact

    • Figure Sales and Growth Rate Analysis of Infinit Contact

    • Figure Revenue and Market Share Analysis of Infinit Contact

    • Table Product and Service Introduction of Infinit Contact

    • Table Company Profile and Development Status of Webhelp

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Webhelp

    • Figure Sales and Growth Rate Analysis of Webhelp

    • Figure Revenue and Market Share Analysis of Webhelp

    • Table Product and Service Introduction of Webhelp

    • Table Company Profile and Development Status of NCO Group

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of NCO Group

    • Figure Sales and Growth Rate Analysis of NCO Group

    • Figure Revenue and Market Share Analysis of NCO Group

    • Table Product and Service Introduction of NCO Group

    • Table Company Profile and Development Status of Televerde

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Televerde

    • Figure Sales and Growth Rate Analysis of Televerde

    • Figure Revenue and Market Share Analysis of Televerde

    • Table Product and Service Introduction of Televerde

    • Table Company Profile and Development Status of Sitel Worldwide Corporation

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Sitel Worldwide Corporation

    • Figure Sales and Growth Rate Analysis of Sitel Worldwide Corporation

    • Figure Revenue and Market Share Analysis of Sitel Worldwide Corporation

    • Table Product and Service Introduction of Sitel Worldwide Corporation

    • Table Company Profile and Development Status of Concentrix

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Concentrix

    • Figure Sales and Growth Rate Analysis of Concentrix

    • Figure Revenue and Market Share Analysis of Concentrix

    • Table Product and Service Introduction of Concentrix

    • Table Company Profile and Development Status of Inktel Direct

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Inktel Direct

    • Figure Sales and Growth Rate Analysis of Inktel Direct

    • Figure Revenue and Market Share Analysis of Inktel Direct

    • Table Product and Service Introduction of Inktel Direct

    • Table Company Profile and Development Status of Firstsource

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Firstsource

    • Figure Sales and Growth Rate Analysis of Firstsource

    • Figure Revenue and Market Share Analysis of Firstsource

    • Table Product and Service Introduction of Firstsource

    • Table Company Profile and Development Status of PSI

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of PSI

    • Figure Sales and Growth Rate Analysis of PSI

    • Figure Revenue and Market Share Analysis of PSI

    • Table Product and Service Introduction of PSI

    • Table Company Profile and Development Status of InfoCision Management Corporation

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of InfoCision Management Corporation

    • Figure Sales and Growth Rate Analysis of InfoCision Management Corporation

    • Figure Revenue and Market Share Analysis of InfoCision Management Corporation

    • Table Product and Service Introduction of InfoCision Management Corporation

    • Table Company Profile and Development Status of HCL Technologies

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of HCL Technologies

    • Figure Sales and Growth Rate Analysis of HCL Technologies

    • Figure Revenue and Market Share Analysis of HCL Technologies

    • Table Product and Service Introduction of HCL Technologies

    • Table Company Profile and Development Status of SupportSave

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of SupportSave

    • Figure Sales and Growth Rate Analysis of SupportSave

    • Figure Revenue and Market Share Analysis of SupportSave

    • Table Product and Service Introduction of SupportSave

    • Table Company Profile and Development Status of DialAmerica

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of DialAmerica

    • Figure Sales and Growth Rate Analysis of DialAmerica

    • Figure Revenue and Market Share Analysis of DialAmerica

    • Table Product and Service Introduction of DialAmerica

    • Table Company Profile and Development Status of Qualfon

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Qualfon

    • Figure Sales and Growth Rate Analysis of Qualfon

    • Figure Revenue and Market Share Analysis of Qualfon

    • Table Product and Service Introduction of Qualfon

    • Table Company Profile and Development Status of IQor

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of IQor

    • Figure Sales and Growth Rate Analysis of IQor

    • Figure Revenue and Market Share Analysis of IQor

    • Table Product and Service Introduction of IQor

    • Table Company Profile and Development Status of Focus Services

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Focus Services

    • Figure Sales and Growth Rate Analysis of Focus Services

    • Figure Revenue and Market Share Analysis of Focus Services

    • Table Product and Service Introduction of Focus Services

    • Table Company Profile and Development Status of United Nearshore Operations

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of United Nearshore Operations

    • Figure Sales and Growth Rate Analysis of United Nearshore Operations

    • Figure Revenue and Market Share Analysis of United Nearshore Operations

    • Table Product and Service Introduction of United Nearshore Operations

    • Table Company Profile and Development Status of Conduent

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Conduent

    • Figure Sales and Growth Rate Analysis of Conduent

    • Figure Revenue and Market Share Analysis of Conduent

    • Table Product and Service Introduction of Conduent

    • Table Company Profile and Development Status of One World Direct

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of One World Direct

    • Figure Sales and Growth Rate Analysis of One World Direct

    • Figure Revenue and Market Share Analysis of One World Direct

    • Table Product and Service Introduction of One World Direct

    • Table Company Profile and Development Status of TeleTech

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of TeleTech

    • Figure Sales and Growth Rate Analysis of TeleTech

    • Figure Revenue and Market Share Analysis of TeleTech

    • Table Product and Service Introduction of TeleTech

    • Table Company Profile and Development Status of Xerox Corporation

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Xerox Corporation

    • Figure Sales and Growth Rate Analysis of Xerox Corporation

    • Figure Revenue and Market Share Analysis of Xerox Corporation

    • Table Product and Service Introduction of Xerox Corporation

    • Table Company Profile and Development Status of Transcom WorldWide

    • Table Sales, Revenue, Sales Price and Gross Margin Analysis of Transcom WorldWide

    • Figure Sales and Growth Rate Analysis of Transcom WorldWide

    • Figure Revenue and Market Share Analysis of Transcom WorldWide

    • Table Product and Service Introduction of Transcom WorldWide


Report Version Choose

Report

BUY NOW

Our Customers

Beyond grateful for the confidence and support from all partners and customers.A win-win situation is our ultimate pursuit.

Beyond Consulting, Future is Feasible

We provide more professional and intelligent market reports to complement your business decisions.