Chinese- REPORT SUMMARY
- TABLE OF CONTENTS
-
The worldwide Contact Center market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 6.8% during the forecast period.
This report presents the market size and development trends by detailing the Contact Center market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Contact Center market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Contact Center industry and will help you to build a panoramic view of the industrial development.
Contact Center Market, By Type:
Voice-based
Text-based
Social Media-based
Contact Center Market, By Application:
Telecommunication
BFSI
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
Some of the leading players are as follows:
Acticall (Sitel)
Serco Group
Convergys
TeleTech
TeleTech Holdings Inc
Sitel Group
HKT Teleservices
Cisco Systems
Avaya Inc S.A
Arvato
West Corporation (SYNNEX)
Comdata Group
Transcom
Genesys
Aspect
Sykes Enterprises
Geographically, Major regions are analyzed in details are as follows:
-
North America
-
Europe
-
Asia Pacific
-
Latin America
-
Middle East & Africa
Table of Contents
1 Methodology and Scope
-
1.1 Market Segmentation & Scope
-
1.1.1 Technology Type
-
1.1.2 Product
-
1.1.3 Application
-
1.1.4 Regional scope
-
1.1.5 Estimates and forecast timeline
-
1.2 Research Methodology
-
1.3 Information Procurement
-
1.3.1 Purchased database
-
1.3.2 Internal database
-
1.3.3 Secondary sources
-
1.3.4 Primary research
-
1.3.5 Details of primary research
-
1.4 Information or Data Analysis
-
1.4.1 Data analysis models
-
1.5 Market Formulation & Validation
-
1.6 Model Details
-
1.6.1 Commodity flow analysis
-
1.6.2 Volume price analysis
-
1.7 List of Secondary Sources
-
1.8 List of Abbreviations
2 Executive Summary
-
2.1 Market Outlook
-
2.2 Segment Outlook
3 Market Variables, Trends, & Scope
-
3.1 Market Lineage Outlook
-
3.1.1 Parent market outlook
-
3.1.2 Ancillary market outlook
-
3.2 Market Segmentation
-
3.2.1 Analysis
-
3.3 Market Dynamics
-
3.3.1 Market driver analysis
-
3.3.2 Market restraint analysis
-
3.3.3 Industry opportunities
-
3.4 Penetration & Growth Prospect Mapping
-
3.4.1 Penetration & growth prospect mapping analysis
-
3.5 Business Environment Analysis Tools
-
3.5.1 Porter's five forces analysis
-
3.5.2 PESTLE analysis
-
3.5.3 Major deals & strategic alliances analysis
4 Contact Center Market: Technology Type Analysis
-
4.1 Contact Center Technology Type Market Share Analysis, 2018 & 2026
-
4.2 Contact Center Technology Type Market: Segment Dashboard
-
4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment
4.3.1 Voice-based
4.3.2 Text-based
4.3.3 Social Media-based
5 Contact Center Market: Product Analysis
-
5.1 Contact Center Product Market Share Analysis, 2018 & 2026
-
5.2 Contact Center Product Market: Segment Dashboard
-
5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment
6 Contact Center Market: Application Analysis
-
6.1 Contact Center Application Market Share Analysis, 2018 & 2026
-
6.2 Contact Center Application Market: Segment Dashboard
-
6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment
6.3.1 Telecommunication
6.3.2 BFSI
6.3.3 Government and Public Sector
6.3.4 Healthcare and Life Sciences
6.3.5 Retail and Consumer Goods
6.3.6 Others
7 Contact Center Market: Regional Analysis
-
7.1 Contact Center Regional Market Share Analysis, 2018 & 2026
-
7.2 Contact Center Regional Market: Segment Dashboard
-
7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)
-
7.4 List of Players at Regional Level
-
7.4.1 North America
-
7.4.2 Europe
-
7.4.3 Asia Pacific
-
7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)
-
7.5.1 North America
-
7.5.2 Europe
-
7.5.3 Asia Pacific
-
7.5.4 Latin America
-
7.5.5 MEA
-
7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026
-
7.6.1 North America
-
7.6.2 Europe
-
7.6.3 Asia Pacific
-
7.6.4 Latin America
-
7.6.5 Middle East & Africa
8 Competitive Analysis
-
8.1 Recent Developments & Impact Analysis, by Key Market Participants
-
8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)
-
8.3 Vendor Landscape
-
8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)
9 Company Profiles
9.1 Acticall (Sitel)
9.1.1 Acticall (Sitel) Company overview
9.1.2 Financial performance
9.1.3 Product benchmarking
9.1.4 Strategic initiatives
9.1.5 SWOT analysis
9.2 Serco Group
9.2.1 Serco Group Company overview
9.2.2 Financial performance
9.2.3 Product benchmarking
9.2.4 Strategic initiatives
9.2.5 SWOT analysis
9.3 Convergys
9.3.1 Convergys Company overview
9.3.2 Financial performance
9.3.3 Product benchmarking
9.3.4 Strategic initiatives
9.3.5 SWOT analysis
9.4 TeleTech
9.4.1 TeleTech Company overview
9.4.2 Financial performance
9.4.3 Product benchmarking
9.4.4 Strategic initiatives
9.4.5 SWOT analysis
9.5 TeleTech Holdings Inc
9.5.1 TeleTech Holdings Inc Company overview
9.5.2 Financial performance
9.5.3 Product benchmarking
9.5.4 Strategic initiatives
9.5.5 SWOT analysis
9.6 Sitel Group
9.6.1 Sitel Group Company overview
9.6.2 Financial performance
9.6.3 Product benchmarking
9.6.4 Strategic initiatives
9.6.5 SWOT analysis
9.7 HKT Teleservices
9.7.1 HKT Teleservices Company overview
9.7.2 Financial performance
9.7.3 Product benchmarking
9.7.4 Strategic initiatives
9.7.5 SWOT analysis
9.8 Cisco Systems
9.8.1 Cisco Systems Company overview
9.8.2 Financial performance
9.8.3 Product benchmarking
9.8.4 Strategic initiatives
9.8.5 SWOT analysis
9.9 Avaya Inc S.A
9.9.1 Avaya Inc S.A Company overview
9.9.2 Financial performance
9.9.3 Product benchmarking
9.9.4 Strategic initiatives
9.9.5 SWOT analysis
9.10 Arvato
9.10.1 Arvato Company overview
9.10.2 Financial performance
9.10.3 Product benchmarking
9.10.4 Strategic initiatives
9.10.5 SWOT analysis
9.11 West Corporation (SYNNEX)
9.11.1 West Corporation (SYNNEX) Company overview
9.11.2 Financial performance
9.11.3 Product benchmarking
9.11.4 Strategic initiatives
9.11.5 SWOT analysis
9.12 Comdata Group
9.12.1 Comdata Group Company overview
9.12.2 Financial performance
9.12.3 Product benchmarking
9.12.4 Strategic initiatives
9.12.5 SWOT analysis
9.13 Transcom
9.13.1 Transcom Company overview
9.13.2 Financial performance
9.13.3 Product benchmarking
9.13.4 Strategic initiatives
9.13.5 SWOT analysis
9.14 Genesys
9.14.1 Genesys Company overview
9.14.2 Financial performance
9.14.3 Product benchmarking
9.14.4 Strategic initiatives
9.14.5 SWOT analysis
9.15 Aspect
9.15.1 Aspect Company overview
9.15.2 Financial performance
9.15.3 Product benchmarking
9.15.4 Strategic initiatives
9.15.5 SWOT analysis
9.16 Sykes Enterprises
9.16.1 Sykes Enterprises Company overview
9.16.2 Financial performance
9.16.3 Product benchmarking
9.16.4 Strategic initiatives
9.16.5 SWOT analysis
The List of Tables and Figures (Totals 71 Figures and 131 Tables)
Figure Voice-based Contact Center market, 2015 - 2026 (USD Million)
Figure Text-based Contact Center market, 2015 - 2026 (USD Million)
Figure Social Media-based Contact Center market, 2015 - 2026 (USD Million)
Figure Telecommunication market, 2015 - 2026 (USD Million)
Figure BFSI market, 2015 - 2026 (USD Million)
Figure Government and Public Sector market, 2015 - 2026 (USD Million)
Figure Healthcare and Life Sciences market, 2015 - 2026 (USD Million)
Figure Retail and Consumer Goods market, 2015 - 2026 (USD Million)
Figure Others market, 2015 - 2026 (USD Million)
-
Table List of players in North America
-
Table List of players in Europe
-
Table List of players in Asia Pacific
-
Table SWOT analysis
-
Table North America Contact Center market, by country, 2015 - 2026 (USD Million)
-
Table North America Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table North America Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table North America Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table U.S. Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table U.S. Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table U.S. Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Canada Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Canada Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Canada Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Europe Contact Center market, by country, 2015 - 2026 (USD Million)
-
Table Europe Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Europe Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Europe Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table U.K. Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table U.K. Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table U.K. Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Germany Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Germany Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Germany Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table France Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table France Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table France Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Italy Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Italy Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Italy Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Spain Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Spain Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Spain Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Asia Pacific Contact Center market, by country, 2015 - 2026 (USD Million)
-
Table Asia Pacific Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Asia Pacific Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Asia Pacific Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table China Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table China Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table China Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Japan Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Japan Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Japan Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table India Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table India Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table India Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Latin America Contact Center market, by country, 2015 - 2026 (USD Million)
-
Table Latin America Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Latin America Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Latin America Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Brazil Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Brazil Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Brazil Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Mexico Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Mexico Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Mexico Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Argentina Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Argentina Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Argentina Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table MEA Contact Center market, by country, 2015 - 2026 (USD Million)
-
Table MEA Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table MEA Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table MEA Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table South Africa Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table South Africa Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table South Africa Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Regulatory scenario
-
Table Nigeria Contact Center market, by type, 2015 - 2026 (USD Million)
-
Table Nigeria Contact Center market, by product, 2015 - 2026 (USD Million)
-
Table Nigeria Contact Center market, by application, 2015 - 2026 (USD Million)
-
Table Recent Developments & Impact Analysis, by Key Market Participants
-
Table Recent Developments & Impact Analysis, by Key Market Participants
-
Table Company market position analysis
Table Company Profiles
Table Acticall (Sitel) Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Serco Group Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Convergys Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table TeleTech Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table TeleTech Holdings Inc Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Sitel Group Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table HKT Teleservices Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Cisco Systems Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Avaya Inc S.A Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Arvato Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table West Corporation (SYNNEX) Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Comdata Group Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Transcom Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Genesys Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Aspect Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
Table Company Profiles
Table Sykes Enterprises Production, Value, Price, Gross Margin 2014-2019
Table Product benchmarking
Table Strategic initiatives
Table SWOT analysis
-
