Contact Center Software Market Report

Contact Center Software Market - Global Professional Analysis and Forecast to 2026

  • POSTDATE：Nov 03, 2019
  • PAGES：166
  • REPORT CODE：GMM360606
  • REPORT SUMMARY
  • TABLE OF CONTENTS

  • The worldwide Contact Center Software market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 7.6% during the forecast period.

    This report presents the market size and development trends by detailing the Contact Center Software market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the Contact Center Software market will be shown in this report. In short, this report will comprehensively reveal the characteristics of Contact Center Software industry and will help you to build a panoramic view of the industrial development.

    Contact Center Software Market, By Type:

    • Automatic Call Distribution (ACD)

    • Call Recording

    • Computer Telephony Integration (CTI)

    • Customer Collaboration

    • Dialer

    • Interactive Voice Responses (IVR)

    • Reporting & Analytics

    • Workforce Optimization

    • Others

    Contact Center Software Market, By Application:

    • BFSI

    • Consumer Goods & Retail

    • Government

    • Healthcare

    • IT & Telecom

    • Traveling & Hospitality

    • Others

    Some of the leading players are as follows:

    • ZTE

    • BT

    • Ameyo

    • Five9, Inc

    • Alcatel Lucent Enterprise

    • Aspect Software

    • Huawei

    • Enghouse Interactive

    • IBM

    • 8x8

    • Unify, Inc

    • Alcatel-Lucent Enterprise

    • 3CLogic

    • SAP SE

    • NEC

    • Genesys

    • Mitel Corporation

    • Cisco Systems.

    • Avaya, Inc

    • Fenero

    Geographically, Major regions are analyzed in details are as follows:

    • North America

    • Europe

    • Asia Pacific

    • Latin America

    • Middle East & Africa

  • Table of Contents

    1 Methodology and Scope

    • 1.1 Market Segmentation & Scope

      • 1.1.1 Technology Type

      • 1.1.2 Product

      • 1.1.3 Application

      • 1.1.4 Regional scope

      • 1.1.5 Estimates and forecast timeline

    • 1.2 Research Methodology

    • 1.3 Information Procurement

      • 1.3.1 Purchased database

      • 1.3.2 Internal database

      • 1.3.3 Secondary sources

      • 1.3.4 Primary research

      • 1.3.5 Details of primary research

    • 1.4 Information or Data Analysis

      • 1.4.1 Data analysis models

    • 1.5 Market Formulation & Validation

    • 1.6 Model Details

      • 1.6.1 Commodity flow analysis

      • 1.6.2 Volume price analysis

    • 1.7 List of Secondary Sources

    • 1.8 List of Abbreviations

    2 Executive Summary

    • 2.1 Market Outlook

    • 2.2 Segment Outlook

    3 Market Variables, Trends, & Scope

    • 3.1 Market Lineage Outlook

    • 3.1.1 Parent market outlook

      • 3.1.2 Ancillary market outlook

    • 3.2 Market Segmentation

      • 3.2.1 Analysis

    • 3.3 Market Dynamics

      • 3.3.1 Market driver analysis

      • 3.3.2 Market restraint analysis

      • 3.3.3 Industry opportunities

    • 3.4 Penetration & Growth Prospect Mapping

      • 3.4.1 Penetration & growth prospect mapping analysis

    • 3.5 Business Environment Analysis Tools

      • 3.5.1 Porter's five forces analysis

      • 3.5.2 PESTLE analysis

      • 3.5.3 Major deals & strategic alliances analysis

    4 Contact Center Software Market: Technology Type Analysis

    • 4.1 Contact Center Software Technology Type Market Share Analysis, 2018 & 2026

    • 4.2 Contact Center Software Technology Type Market: Segment Dashboard

    • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

      • 4.3.1 Automatic Call Distribution (ACD)

      • 4.3.2 Call Recording

      • 4.3.3 Computer Telephony Integration (CTI)

      • 4.3.4 Customer Collaboration

      • 4.3.5 Dialer

      • 4.3.6 Interactive Voice Responses (IVR)

      • 4.3.7 Reporting & Analytics

      • 4.3.8 Workforce Optimization

      • 4.3.9 Others

    5 Contact Center Software Market: Product Analysis

    • 5.1 Contact Center Software Product Market Share Analysis, 2018 & 2026

    • 5.2 Contact Center Software Product Market: Segment Dashboard

    • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

    6 Contact Center Software Market: Application Analysis

    • 6.1 Contact Center Software Application Market Share Analysis, 2018 & 2026

    • 6.2 Contact Center Software Application Market: Segment Dashboard

    • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

      • 6.3.1 BFSI

      • 6.3.2 Consumer Goods & Retail

      • 6.3.3 Government

      • 6.3.4 Healthcare

      • 6.3.5 IT & Telecom

      • 6.3.6 Traveling & Hospitality

      • 6.3.7 Others

    7 Contact Center Software Market: Regional Analysis

    • 7.1 Contact Center Software Regional Market Share Analysis, 2018 & 2026

    • 7.2 Contact Center Software Regional Market: Segment Dashboard

    • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

    • 7.4 List of Players at Regional Level

      • 7.4.1 North America

      • 7.4.2 Europe

      • 7.4.3 Asia Pacific

    • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

      • 7.5.1 North America

      • 7.5.2 Europe

      • 7.5.3 Asia Pacific

      • 7.5.4 Latin America

      • 7.5.5 MEA

    • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

      • 7.6.1 North America

      • 7.6.2 Europe

      • 7.6.3 Asia Pacific

      • 7.6.4 Latin America

      • 7.6.5 Middle East & Africa

    8 Competitive Analysis

    • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

    • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

    • 8.3 Vendor Landscape

      • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

    9 Company Profiles

    • 9.1 ZTE

      • 9.1.1 ZTE Company overview

      • 9.1.2 Financial performance

      • 9.1.3 Product benchmarking

      • 9.1.4 Strategic initiatives

      • 9.1.5 SWOT analysis

    • 9.2 BT

      • 9.2.1 BT Company overview

      • 9.2.2 Financial performance

      • 9.2.3 Product benchmarking

      • 9.2.4 Strategic initiatives

      • 9.2.5 SWOT analysis

    • 9.3 Ameyo

      • 9.3.1 Ameyo Company overview

      • 9.3.2 Financial performance

      • 9.3.3 Product benchmarking

      • 9.3.4 Strategic initiatives

      • 9.3.5 SWOT analysis

    • 9.4 Five9, Inc

      • 9.4.1 Five9, Inc Company overview

      • 9.4.2 Financial performance

      • 9.4.3 Product benchmarking

      • 9.4.4 Strategic initiatives

      • 9.4.5 SWOT analysis

    • 9.5 Alcatel Lucent Enterprise

      • 9.5.1 Alcatel Lucent Enterprise Company overview

      • 9.5.2 Financial performance

      • 9.5.3 Product benchmarking

      • 9.5.4 Strategic initiatives

      • 9.5.5 SWOT analysis

    • 9.6 Aspect Software

      • 9.6.1 Aspect Software Company overview

      • 9.6.2 Financial performance

      • 9.6.3 Product benchmarking

      • 9.6.4 Strategic initiatives

      • 9.6.5 SWOT analysis

    • 9.7 Huawei

      • 9.7.1 Huawei Company overview

      • 9.7.2 Financial performance

      • 9.7.3 Product benchmarking

      • 9.7.4 Strategic initiatives

      • 9.7.5 SWOT analysis

    • 9.8 Enghouse Interactive

      • 9.8.1 Enghouse Interactive Company overview

      • 9.8.2 Financial performance

      • 9.8.3 Product benchmarking

      • 9.8.4 Strategic initiatives

      • 9.8.5 SWOT analysis

    • 9.9 IBM

      • 9.9.1 IBM Company overview

      • 9.9.2 Financial performance

      • 9.9.3 Product benchmarking

      • 9.9.4 Strategic initiatives

      • 9.9.5 SWOT analysis

    • 9.10 8x8

      • 9.10.1 8x8 Company overview

      • 9.10.2 Financial performance

      • 9.10.3 Product benchmarking

      • 9.10.4 Strategic initiatives

      • 9.10.5 SWOT analysis

    • 9.11 Unify, Inc

      • 9.11.1 Unify, Inc Company overview

      • 9.11.2 Financial performance

      • 9.11.3 Product benchmarking

      • 9.11.4 Strategic initiatives

      • 9.11.5 SWOT analysis

    • 9.12 Alcatel-Lucent Enterprise

      • 9.12.1 Alcatel-Lucent Enterprise Company overview

      • 9.12.2 Financial performance

      • 9.12.3 Product benchmarking

      • 9.12.4 Strategic initiatives

      • 9.12.5 SWOT analysis

    • 9.13 3CLogic

      • 9.13.1 3CLogic Company overview

      • 9.13.2 Financial performance

      • 9.13.3 Product benchmarking

      • 9.13.4 Strategic initiatives

      • 9.13.5 SWOT analysis

    • 9.14 SAP SE

      • 9.14.1 SAP SE Company overview

      • 9.14.2 Financial performance

      • 9.14.3 Product benchmarking

      • 9.14.4 Strategic initiatives

      • 9.14.5 SWOT analysis

    • 9.15 NEC

      • 9.15.1 NEC Company overview

      • 9.15.2 Financial performance

      • 9.15.3 Product benchmarking

      • 9.15.4 Strategic initiatives

      • 9.15.5 SWOT analysis

    • 9.16 Genesys

      • 9.16.1 Genesys Company overview

      • 9.16.2 Financial performance

      • 9.16.3 Product benchmarking

      • 9.16.4 Strategic initiatives

      • 9.16.5 SWOT analysis

    • 9.17 Mitel Corporation

      • 9.17.1 Mitel Corporation Company overview

      • 9.17.2 Financial performance

      • 9.17.3 Product benchmarking

      • 9.17.4 Strategic initiatives

      • 9.17.5 SWOT analysis

    • 9.18 Cisco Systems.

      • 9.18.1 Cisco Systems. Company overview

      • 9.18.2 Financial performance

      • 9.18.3 Product benchmarking

      • 9.18.4 Strategic initiatives

      • 9.18.5 SWOT analysis

    • 9.19 Avaya, Inc

      • 9.19.1 Avaya, Inc Company overview

      • 9.19.2 Financial performance

      • 9.19.3 Product benchmarking

      • 9.19.4 Strategic initiatives

      • 9.19.5 SWOT analysis

    • 9.20 Fenero

      • 9.20.1 Fenero Company overview

      • 9.20.2 Financial performance

      • 9.20.3 Product benchmarking

      • 9.20.4 Strategic initiatives

      • 9.20.5 SWOT analysis

     

    The List of Tables and Figures (Totals 68 Figures and 131 Tables)

    • Figure Automatic Call Distribution (ACD) Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Call Recording Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Computer Telephony Integration (CTI) Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Customer Collaboration Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Dialer Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Interactive Voice Responses (IVR) Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Reporting & Analytics Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Workforce Optimization Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure Others Contact Center Software market, 2015 - 2026 (USD Million)

    • Figure BFSI market, 2015 - 2026 (USD Million)

    • Figure Consumer Goods & Retail market, 2015 - 2026 (USD Million)

    • Figure Government market, 2015 - 2026 (USD Million)

    • Figure Healthcare market, 2015 - 2026 (USD Million)

    • Figure IT & Telecom market, 2015 - 2026 (USD Million)

    • Figure Traveling & Hospitality market, 2015 - 2026 (USD Million)

    • Figure Others market, 2015 - 2026 (USD Million)

    • Table List of players in North America

    • Table List of players in Europe

    • Table List of players in Asia Pacific

    • Table SWOT analysis

    • Table North America Contact Center Software market, by country, 2015 - 2026 (USD Million)

    • Table North America Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table North America Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table North America Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.S. Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table U.S. Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table U.S. Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Canada Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Canada Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Canada Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Europe Contact Center Software market, by country, 2015 - 2026 (USD Million)

    • Table Europe Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Europe Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Europe Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.K. Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table U.K. Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table U.K. Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Germany Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Germany Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Germany Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table France Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table France Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table France Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Italy Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Italy Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Italy Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Spain Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Spain Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Spain Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Asia Pacific Contact Center Software market, by country, 2015 - 2026 (USD Million)

    • Table Asia Pacific Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Asia Pacific Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Asia Pacific Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table China Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table China Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table China Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Japan Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Japan Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Japan Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table India Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table India Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table India Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Latin America Contact Center Software market, by country, 2015 - 2026 (USD Million)

    • Table Latin America Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Latin America Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Latin America Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Brazil Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Brazil Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Brazil Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Mexico Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Mexico Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Mexico Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Argentina Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Argentina Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Argentina Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table MEA Contact Center Software market, by country, 2015 - 2026 (USD Million)

    • Table MEA Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table MEA Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table MEA Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table South Africa Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table South Africa Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table South Africa Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Nigeria Contact Center Software market, by type, 2015 - 2026 (USD Million)

    • Table Nigeria Contact Center Software market, by product, 2015 - 2026 (USD Million)

    • Table Nigeria Contact Center Software market, by application, 2015 - 2026 (USD Million)

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Company market position analysis

    • Table Company Profiles

    • Table ZTE Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table BT Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Ameyo Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Five9, Inc Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Alcatel Lucent Enterprise Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Aspect Software Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Huawei Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Enghouse Interactive Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table IBM Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table 8x8 Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Unify, Inc Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Alcatel-Lucent Enterprise Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table 3CLogic Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table SAP SE Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table NEC Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Genesys Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Mitel Corporation Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Cisco Systems. Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Avaya, Inc Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Fenero Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

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