ITSM Market - Global Professional Analysis and Forecast to 2026

  • REPORT SUMMARY
  • TABLE OF CONTENTS
  • The worldwide ITSM market was valued at XX.0 Million US$ in 2018 and is projected to reach XX.0 Million US$ by 2026, at a CAGR (Compound Annual Growth Rate) of 8.6% during the forecast period.

    This report presents the market size and development trends by detailing the ITSM market revenue, market share and growth rate from 2015-2026, and it gives a thorough analysis by various product types, applications, regions, and main participants. The market conditions (2015-2019), corporate competition pattern, corporate SWOT analysis are elaborated, and other qualitative analyses like market dynamics, market penetration, market business environment analyses, the regional regulatory scenario in the ITSM market will be shown in this report. In short, this report will comprehensively reveal the characteristics of ITSM industry and will help you to build a panoramic view of the industrial development.

    ITSM Market, By Type:

    • Service portfolio management

    • Configuration and change management

    • Service desk software

    • Operations and performance management

    • Dashboard

    ITSM Market, By Application:

    • SMEs

    • Large Enterprises

    Some of the leading players are as follows:

    • RescueAssist

    • KYBERNA

    • HPE

    • EASYDESK

    • BMC Software

    • ManageEngine

    • Freshservice

    • Ceeview

    • Jira Service Desk

    • Cherwell Software

    • InvGate Service Desk

    • Axios Systems

    • Zendesk

    • Citrix Systems

    • Alloy Software

    • Track-It!

    • Ivanti

    • Samanage

    • Agiloft

    • EasyVista

    • Manag E Nordic AS

    • Servicenow

    • CA Technologies

    Geographically, Major regions are analyzed in details are as follows:

    • North America

    • Europe

    • Asia Pacific

    • Latin America

    • Middle East & Africa

  • Table of Contents

    1 Methodology and Scope

    • 1.1 Market Segmentation & Scope

      • 1.1.1 Technology Type

      • 1.1.2 Product

      • 1.1.3 Application

      • 1.1.4 Regional scope

      • 1.1.5 Estimates and forecast timeline

    • 1.2 Research Methodology

    • 1.3 Information Procurement

      • 1.3.1 Purchased database

      • 1.3.2 Internal database

      • 1.3.3 Secondary sources

      • 1.3.4 Primary research

      • 1.3.5 Details of primary research

    • 1.4 Information or Data Analysis

      • 1.4.1 Data analysis models

    • 1.5 Market Formulation & Validation

    • 1.6 Model Details

      • 1.6.1 Commodity flow analysis

      • 1.6.2 Volume price analysis

    • 1.7 List of Secondary Sources

    • 1.8 List of Abbreviations

    2 Executive Summary

    • 2.1 Market Outlook

    • 2.2 Segment Outlook

    3 Market Variables, Trends, & Scope

    • 3.1 Market Lineage Outlook

    • 3.1.1 Parent market outlook

      • 3.1.2 Ancillary market outlook

    • 3.2 Market Segmentation

      • 3.2.1 Analysis

    • 3.3 Market Dynamics

      • 3.3.1 Market driver analysis

      • 3.3.2 Market restraint analysis

      • 3.3.3 Industry opportunities

    • 3.4 Penetration & Growth Prospect Mapping

      • 3.4.1 Penetration & growth prospect mapping analysis

    • 3.5 Business Environment Analysis Tools

      • 3.5.1 Porter's five forces analysis

      • 3.5.2 PESTLE analysis

      • 3.5.3 Major deals & strategic alliances analysis

    4 ITSM Market: Technology Type Analysis

    • 4.1 ITSM Technology Type Market Share Analysis, 2018 & 2026

    • 4.2 ITSM Technology Type Market: Segment Dashboard

    • 4.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Technology Type Segment

      • 4.3.1 Service portfolio management

      • 4.3.2 Configuration and change management

      • 4.3.3 Service desk software

      • 4.3.4 Operations and performance management

      • 4.3.5 Dashboard

    5 ITSM Market: Product Analysis

    • 5.1 ITSM Product Market Share Analysis, 2018 & 2026

    • 5.2 ITSM Product Market: Segment Dashboard

    • 5.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Product Segment

    6 ITSM Market: Application Analysis

    • 6.1 ITSM Application Market Share Analysis, 2018 & 2026

    • 6.2 ITSM Application Market: Segment Dashboard

    • 6.3 Market Size & Forecasts and Trend Analyses, 2015 to 2026 for the Application Segment

      • 6.3.1 SMEs

      • 6.3.2 Large Enterprises

    7 ITSM Market: Regional Analysis

    • 7.1 ITSM Regional Market Share Analysis, 2018 & 2026

    • 7.2 ITSM Regional Market: Segment Dashboard

    • 7.3 Regional Market Snapshot (Market Size, CAGR, Top Countries)

    • 7.4 List of Players at Regional Level

      • 7.4.1 North America

      • 7.4.2 Europe

      • 7.4.3 Asia Pacific

    • 7.5 SWOT Analysis, by Factor (Political & Legal, Economic and Technological)

      • 7.5.1 North America

      • 7.5.2 Europe

      • 7.5.3 Asia Pacific

      • 7.5.4 Latin America

      • 7.5.5 MEA

    • 7.6 Market Size & Forecasts, and Trend Analysis, 2015 to 2026

      • 7.6.1 North America

      • 7.6.2 Europe

      • 7.6.3 Asia Pacific

      • 7.6.4 Latin America

      • 7.6.5 Middle East & Africa

    8 Competitive Analysis

    • 8.1 Recent Developments & Impact Analysis, by Key Market Participants

    • 8.2 Strategic Framework/Competition Categorization (Key innovators, Market leaders, Emerging players)

    • 8.3 Vendor Landscape

      • 8.3.1 Company market position analysis (Geographic presence, service portfolio, strategic initiatives)

    9 Company Profiles

    • 9.1 RescueAssist

      • 9.1.1 RescueAssist Company overview

      • 9.1.2 Financial performance

      • 9.1.3 Product benchmarking

      • 9.1.4 Strategic initiatives

      • 9.1.5 SWOT analysis

    • 9.2 KYBERNA

      • 9.2.1 KYBERNA Company overview

      • 9.2.2 Financial performance

      • 9.2.3 Product benchmarking

      • 9.2.4 Strategic initiatives

      • 9.2.5 SWOT analysis

    • 9.3 HPE

      • 9.3.1 HPE Company overview

      • 9.3.2 Financial performance

      • 9.3.3 Product benchmarking

      • 9.3.4 Strategic initiatives

      • 9.3.5 SWOT analysis

    • 9.4 EASYDESK

      • 9.4.1 EASYDESK Company overview

      • 9.4.2 Financial performance

      • 9.4.3 Product benchmarking

      • 9.4.4 Strategic initiatives

      • 9.4.5 SWOT analysis

    • 9.5 BMC Software

      • 9.5.1 BMC Software Company overview

      • 9.5.2 Financial performance

      • 9.5.3 Product benchmarking

      • 9.5.4 Strategic initiatives

      • 9.5.5 SWOT analysis

    • 9.6 ManageEngine

      • 9.6.1 ManageEngine Company overview

      • 9.6.2 Financial performance

      • 9.6.3 Product benchmarking

      • 9.6.4 Strategic initiatives

      • 9.6.5 SWOT analysis

    • 9.7 Freshservice

      • 9.7.1 Freshservice Company overview

      • 9.7.2 Financial performance

      • 9.7.3 Product benchmarking

      • 9.7.4 Strategic initiatives

      • 9.7.5 SWOT analysis

    • 9.8 Ceeview

      • 9.8.1 Ceeview Company overview

      • 9.8.2 Financial performance

      • 9.8.3 Product benchmarking

      • 9.8.4 Strategic initiatives

      • 9.8.5 SWOT analysis

    • 9.9 Jira Service Desk

      • 9.9.1 Jira Service Desk Company overview

      • 9.9.2 Financial performance

      • 9.9.3 Product benchmarking

      • 9.9.4 Strategic initiatives

      • 9.9.5 SWOT analysis

    • 9.10 Cherwell Software

      • 9.10.1 Cherwell Software Company overview

      • 9.10.2 Financial performance

      • 9.10.3 Product benchmarking

      • 9.10.4 Strategic initiatives

      • 9.10.5 SWOT analysis

    • 9.11 InvGate Service Desk

      • 9.11.1 InvGate Service Desk Company overview

      • 9.11.2 Financial performance

      • 9.11.3 Product benchmarking

      • 9.11.4 Strategic initiatives

      • 9.11.5 SWOT analysis

    • 9.12 Axios Systems

      • 9.12.1 Axios Systems Company overview

      • 9.12.2 Financial performance

      • 9.12.3 Product benchmarking

      • 9.12.4 Strategic initiatives

      • 9.12.5 SWOT analysis

    • 9.13 Zendesk

      • 9.13.1 Zendesk Company overview

      • 9.13.2 Financial performance

      • 9.13.3 Product benchmarking

      • 9.13.4 Strategic initiatives

      • 9.13.5 SWOT analysis

    • 9.14 Citrix Systems

      • 9.14.1 Citrix Systems Company overview

      • 9.14.2 Financial performance

      • 9.14.3 Product benchmarking

      • 9.14.4 Strategic initiatives

      • 9.14.5 SWOT analysis

    • 9.15 Alloy Software

      • 9.15.1 Alloy Software Company overview

      • 9.15.2 Financial performance

      • 9.15.3 Product benchmarking

      • 9.15.4 Strategic initiatives

      • 9.15.5 SWOT analysis

    • 9.16 Track-It!

      • 9.16.1 Track-It! Company overview

      • 9.16.2 Financial performance

      • 9.16.3 Product benchmarking

      • 9.16.4 Strategic initiatives

      • 9.16.5 SWOT analysis

    • 9.17 Ivanti

      • 9.17.1 Ivanti Company overview

      • 9.17.2 Financial performance

      • 9.17.3 Product benchmarking

      • 9.17.4 Strategic initiatives

      • 9.17.5 SWOT analysis

    • 9.18 Samanage

      • 9.18.1 Samanage Company overview

      • 9.18.2 Financial performance

      • 9.18.3 Product benchmarking

      • 9.18.4 Strategic initiatives

      • 9.18.5 SWOT analysis

    • 9.19 Agiloft

      • 9.19.1 Agiloft Company overview

      • 9.19.2 Financial performance

      • 9.19.3 Product benchmarking

      • 9.19.4 Strategic initiatives

      • 9.19.5 SWOT analysis

    • 9.20 EasyVista

      • 9.20.1 EasyVista Company overview

      • 9.20.2 Financial performance

      • 9.20.3 Product benchmarking

      • 9.20.4 Strategic initiatives

      • 9.20.5 SWOT analysis

    • 9.21 Manag E Nordic AS

      • 9.21.1 Manag E Nordic AS Company overview

      • 9.21.2 Financial performance

      • 9.21.3 Product benchmarking

      • 9.21.4 Strategic initiatives

      • 9.21.5 SWOT analysis

    • 9.22 Servicenow

      • 9.22.1 Servicenow Company overview

      • 9.22.2 Financial performance

      • 9.22.3 Product benchmarking

      • 9.22.4 Strategic initiatives

      • 9.22.5 SWOT analysis

    • 9.23 CA Technologies

      • 9.23.1 CA Technologies Company overview

      • 9.23.2 Financial performance

      • 9.23.3 Product benchmarking

      • 9.23.4 Strategic initiatives

      • 9.23.5 SWOT analysis

     

    The List of Tables and Figures (Totals 108 Figures and 138 Tables)

    • Figure Service portfolio management ITSM market, 2015 - 2026 (USD Million)

    • Figure Configuration and change management ITSM market, 2015 - 2026 (USD Million)

    • Figure Service desk software ITSM market, 2015 - 2026 (USD Million)

    • Figure Operations and performance management ITSM market, 2015 - 2026 (USD Million)

    • Figure Dashboard ITSM market, 2015 - 2026 (USD Million)

    • Figure SMEs market, 2015 - 2026 (USD Million)

    • Figure Large Enterprises market, 2015 - 2026 (USD Million)

    • Table List of players in North America

    • Table List of players in Europe

    • Table List of players in Asia Pacific

    • Table SWOT analysis

    • Table North America ITSM market, by country, 2015 - 2026 (USD Million)

    • Table North America ITSM market, by type, 2015 - 2026 (USD Million)

    • Table North America ITSM market, by product, 2015 - 2026 (USD Million)

    • Table North America ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.S. ITSM market, by type, 2015 - 2026 (USD Million)

    • Table U.S. ITSM market, by product, 2015 - 2026 (USD Million)

    • Table U.S. ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Canada ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Canada ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Canada ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Europe ITSM market, by country, 2015 - 2026 (USD Million)

    • Table Europe ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Europe ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Europe ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table U.K. ITSM market, by type, 2015 - 2026 (USD Million)

    • Table U.K. ITSM market, by product, 2015 - 2026 (USD Million)

    • Table U.K. ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Germany ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Germany ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Germany ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table France ITSM market, by type, 2015 - 2026 (USD Million)

    • Table France ITSM market, by product, 2015 - 2026 (USD Million)

    • Table France ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Italy ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Italy ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Italy ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Spain ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Spain ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Spain ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Asia Pacific ITSM market, by country, 2015 - 2026 (USD Million)

    • Table Asia Pacific ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Asia Pacific ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Asia Pacific ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table China ITSM market, by type, 2015 - 2026 (USD Million)

    • Table China ITSM market, by product, 2015 - 2026 (USD Million)

    • Table China ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Japan ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Japan ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Japan ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table India ITSM market, by type, 2015 - 2026 (USD Million)

    • Table India ITSM market, by product, 2015 - 2026 (USD Million)

    • Table India ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Latin America ITSM market, by country, 2015 - 2026 (USD Million)

    • Table Latin America ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Latin America ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Latin America ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Brazil ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Brazil ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Brazil ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Mexico ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Mexico ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Mexico ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Argentina ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Argentina ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Argentina ITSM market, by application, 2015 - 2026 (USD Million)

    • Table MEA ITSM market, by country, 2015 - 2026 (USD Million)

    • Table MEA ITSM market, by type, 2015 - 2026 (USD Million)

    • Table MEA ITSM market, by product, 2015 - 2026 (USD Million)

    • Table MEA ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table South Africa ITSM market, by type, 2015 - 2026 (USD Million)

    • Table South Africa ITSM market, by product, 2015 - 2026 (USD Million)

    • Table South Africa ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Regulatory scenario

    • Table Nigeria ITSM market, by type, 2015 - 2026 (USD Million)

    • Table Nigeria ITSM market, by product, 2015 - 2026 (USD Million)

    • Table Nigeria ITSM market, by application, 2015 - 2026 (USD Million)

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Recent Developments & Impact Analysis, by Key Market Participants

    • Table Company market position analysis

    • Table Company Profiles

    • Table RescueAssist Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table KYBERNA Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table HPE Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table EASYDESK Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table BMC Software Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table ManageEngine Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Freshservice Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Ceeview Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Jira Service Desk Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Cherwell Software Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table InvGate Service Desk Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Axios Systems Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Zendesk Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Citrix Systems Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Alloy Software Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Track-It! Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Ivanti Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Samanage Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Agiloft Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table EasyVista Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Manag E Nordic AS Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table Servicenow Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

    • Table Company Profiles

    • Table CA Technologies Production, Value, Price, Gross Margin 2014-2019

    • Table Product benchmarking

    • Table Strategic initiatives

    • Table SWOT analysis

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