Chinese- REPORT SUMMARY
- TABLE OF CONTENTS
-
The report details the trend, potential and market size of Service Quality Management market, and analyzes the current situation and prospects of the market from both qualitative and quantitative aspects, which can be roughly divided into three parts.
The first part (Chapter1-7) mainly covers the qualitative analysis of Service Quality Managementmarket, defines the market attractiveness level of Service Quality Management market through Porter's Five Forces Analysis, and summarizes the different factors in the overall environment through PEST analysis. Understand the distribution of industrial chain value in each link of industrial chain through the analysis of industrial chain structure. Thus estimate the market space of each link.
The second part (Chapter8-12), based on the segmentation of Service Quality Management industry, describes the types of Service Quality Management market, the applications of major players and the market size, and deeply analyzes the current situation of the global Service Quality Management market and the development prospects and opportunities of Service Quality Management industry.
The third part (Chapter14-15) includes the market positions of the major players and information on the market participants, which will help you gain a comprehensive understanding of the current competitive situation and potential growth opportunities in the market.
As COVID-19 continues to impact the global economy in 2022, the report also considers the short - and long-term impacts of COVID-19 on the global Service Quality Management market in Chapter 13.
By Player:
Ericsson
Oracle
Cisco
Hp
Ibm
Egain Corporation
Adobe Systems
Alcate-Lucent
Amdocs
By Type:
Enterprise Feedback Management (EFM)
Web analytics
Text analytics
Speech analytics
Others
By End-User:
Company Website
Branch/Store
Web
Call Center
Mobile
Social Media
By Geography:
-
United States
-
Europe
-
China
-
Japan
-
India
-
South Korea
TABLE OF CONTENT
1 Introduction
-
1.1 Market Definition
-
1.2 Market Segment Analysis
-
1.3 Market Size 2022
-
1.4 Service Quality Management Market Outlook: Forecast for 2022 - 2028
-
1.5 Pricing Analysis
2 Executive Summary
3 Service Quality Management Market Lineage Outlook
-
3.1 Parent Market Outlook
-
3.2 Related/Ancillary Market Outlook
-
3.3 Penetration & Growth Prospect Mapping, 2022
4 Market Analysis Tools: Porter's Five Forces
-
4.1 Supplier Power
-
4.2 Buyer Power
-
4.3 Substitution Threat
-
4.4 Threat of New Entrants
-
4.5 Competitive Rivalry
5 Service Quality Management Industry Analysis - PEST (Political & Legal, Economic, Social, and Technological)
-
5.1 Political/Legal Landscape
-
5.2 Economic Landscape
-
5.3 Social Landscape
-
5.4 Technology Landscape
6 Service Quality Management Market - Value Chain Analysis
-
6.1 Industry's Value Chain Analysis
-
6.2 Product Life Cycle
-
6.3 User Perspective Analysis
7 Region and Country-wise Service Quality Management Market Analysis and Outlook to 2022
-
7.1 Global Service Quality Management Consumption (2017-2022)
-
7.2 United States Service Quality Management Consumption (2017-2022)
-
7.3 Europe Service Quality Management Consumption (2017-2022)
-
7.4 China Service Quality Management Consumption (2017-2022)
-
7.5 Japan Service Quality Management Consumption (2017-2022)
-
7.6 India Service Quality Management Consumption (2017-2022)
-
7.7 South Korea Service Quality Management Consumption (2017-2022)
8 Region and Country-wise Service Quality Management Market Analysis and Outlook to 2028
-
8.1 Global Service Quality Management Consumption Forecast (2022-2028)
-
8.2 United States Service Quality Management Consumption Forecast (2022-2028)
-
8.3 Europe Service Quality Management Consumption Forecast (2022-2028)
-
8.4 China Service Quality Management Consumption Forecast (2022-2028)
-
8.5 Japan Service Quality Management Consumption Forecast (2022-2028)
-
8.6 India Service Quality Management Consumption Forecast (2022-2028)
-
8.7 South Korea Service Quality Management Consumption Forecast (2022-2028)
9 Global Service Quality Management Market Outlook by Types and Applications to 2022
-
9.1 Global Service Quality Management Consumption and Growth Rate by Type (2017-2022)
-
9.1.1 Global Enterprise Feedback Management (EFM) Consumption and Growth Rate (2017-2022)
-
9.1.2 Global Web analytics Consumption and Growth Rate (2017-2022)
-
9.1.3 Global Text analytics Consumption and Growth Rate (2017-2022)
-
9.1.4 Global Speech analytics Consumption and Growth Rate (2017-2022)
-
9.1.5 Global Others Consumption and Growth Rate (2017-2022)
-
9.2 Global Service Quality Management Consumption and Growth Rate by Application (2017-2022)
-
9.2.1 Global Company Website Consumption and Growth Rate (2017-2022)
-
9.2.2 Global Branch/Store Consumption and Growth Rate (2017-2022)
-
9.2.3 Global Web Consumption and Growth Rate (2017-2022)
-
9.2.4 Global Call Center Consumption and Growth Rate (2017-2022)
-
9.2.5 Global Mobile Consumption and Growth Rate (2017-2022)
-
9.2.6 Global Social Media Consumption and Growth Rate (2017-2022)
10 Global Service Quality Management Market Outlook by Types and Applications to 2028
-
10.1 Global Service Quality Management Consumption Forecast and Growth Rate by Type (2022-2028)
-
10.1.1 Global Enterprise Feedback Management (EFM) Consumption Forecast and Growth Rate (2022-2028)
-
10.1.2 Global Web analytics Consumption Forecast and Growth Rate (2022-2028)
-
10.1.3 Global Text analytics Consumption Forecast and Growth Rate (2022-2028)
-
10.1.4 Global Speech analytics Consumption Forecast and Growth Rate (2022-2028)
-
10.1.5 Global Others Consumption Forecast and Growth Rate (2022-2028)
-
10.2 Global Service Quality Management Consumption Forecast and Growth Rate by Application (2022-2028)
-
10.2.1 Global Company Website Consumption Forecast and Growth Rate (2022-2028)
-
10.2.2 Global Branch/Store Consumption Forecast and Growth Rate (2022-2028)
-
10.2.3 Global Web Consumption Forecast and Growth Rate (2022-2028)
-
10.2.4 Global Call Center Consumption Forecast and Growth Rate (2022-2028)
-
10.2.5 Global Mobile Consumption Forecast and Growth Rate (2022-2028)
-
10.2.6 Global Social Media Consumption Forecast and Growth Rate (2022-2028)
11 Global Service Quality Management Import and Export Analysis (Top 5 Countries)
-
11.1 Global Service Quality Management Import by Region (Top 5 Countries) (2017-2028)
-
11.2 Global Service Quality Management Export by Region (Top 5 Countries) (2017-2028)
12 Coronavirus Disease (COVID-19) Impact
-
12.1 Industry Impact Analysis
-
12.2 Service Quality Management Market Outlook to 2028 - COVID-19 Affected Forecasts
13 Competition Matrix
-
13.1 Target Markets
-
13.2 Comprehensive Analysis of Products in Competitive Markets
14 Global Service Quality Management Market Competitive Analysis
-
14.1 Ericsson
-
14.1.1 Ericsson Company Details
-
14.1.2 Ericsson Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.1.3 Ericsson Service Quality Management Product and Service
-
14.2 Oracle
-
14.2.1 Oracle Company Details
-
14.2.2 Oracle Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.2.3 Oracle Service Quality Management Product and Service
-
14.3 Cisco
-
14.3.1 Cisco Company Details
-
14.3.2 Cisco Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.3.3 Cisco Service Quality Management Product and Service
-
14.4 Hp
-
14.4.1 Hp Company Details
-
14.4.2 Hp Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.4.3 Hp Service Quality Management Product and Service
-
14.5 Ibm
-
14.5.1 Ibm Company Details
-
14.5.2 Ibm Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.5.3 Ibm Service Quality Management Product and Service
-
14.6 Egain Corporation
-
14.6.1 Egain Corporation Company Details
-
14.6.2 Egain Corporation Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.6.3 Egain Corporation Service Quality Management Product and Service
-
14.7 Adobe Systems
-
14.7.1 Adobe Systems Company Details
-
14.7.2 Adobe Systems Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.7.3 Adobe Systems Service Quality Management Product and Service
-
14.8 Alcate-Lucent
-
14.8.1 Alcate-Lucent Company Details
-
14.8.2 Alcate-Lucent Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.8.3 Alcate-Lucent Service Quality Management Product and Service
-
14.9 Amdocs
-
14.9.1 Amdocs Company Details
-
14.9.2 Amdocs Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
14.9.3 Amdocs Service Quality Management Product and Service
15 Appendix
TABLE OF CHARTS
-
Table Definition of Service Quality Management
-
Figure Service Quality Management Picture
-
Table Global Service Quality Management Market Size and Forecast 2022 - 2028 (USD million)
-
Figure Global Service Quality Management Market Size and Forecast 2022 - 2028 (USD million)
-
Figure Global Service Quality Management Market: Year-over-year Growth 2022 - 2028 (%)
-
Table Parent Market Analysis
-
Figure Parent Market Price
-
Table Related/Ancillary Market Outlook Analysis
-
Table Supplier Power Analysis
-
Table Buyer Power Analysis
-
Table Substitution Threat Analysis
-
Table Threat of New Entrants Analysis
-
Table Competitive Rivalry Analysis
-
Figure Global Service Quality Management Consumption by Country (2017-2022)
-
Figure United States Service Quality Management Consumption and Growth Rate (2017-2022)
-
Table Europe Service Quality Management Consumption and Growth Rate (2017-2022)
-
Figure China Service Quality Management Consumption and Growth Rate (2017-2022)
-
Figure Japan Service Quality Management Consumption and Growth Rate (2017-2022)
-
Figure India Service Quality Management Consumption and Growth Rate (2017-2022)
-
Figure South Korea Service Quality Management Consumption and Growth Rate (2017-2022)
-
Figure Global Service Quality Management Consumption Forecast by Country (2022-2028)
-
Figure United States Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Table Europe Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Figure China Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Figure Japan Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Figure India Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Figure South Korea Service Quality Management Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Enterprise Feedback Management (EFM) Consumption and Growth Rate (2017-2022)
-
Figure Global Web analytics Consumption and Growth Rate (2017-2022)
-
Figure Global Text analytics Consumption and Growth Rate (2017-2022)
-
Figure Global Speech analytics Consumption and Growth Rate (2017-2022)
-
Figure Global Others Consumption and Growth Rate (2017-2022)
-
Figure Global Company Website Consumption and Growth Rate (2017-2022)
-
Figure Global Branch/Store Consumption and Growth Rate (2017-2022)
-
Figure Global Web Consumption and Growth Rate (2017-2022)
-
Figure Global Call Center Consumption and Growth Rate (2017-2022)
-
Figure Global Mobile Consumption and Growth Rate (2017-2022)
-
Figure Global Social Media Consumption and Growth Rate (2017-2022)
-
Figure Global Enterprise Feedback Management (EFM) Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Web analytics Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Text analytics Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Speech analytics Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Others Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Company Website Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Branch/Store Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Web Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Call Center Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Mobile Consumption Forecast and Growth Rate (2022-2028)
-
Figure Global Social Media Consumption Forecast and Growth Rate (2022-2028)
-
Table Global Service Quality Management Import by Region (Top 5 Countries) (2017-2028)
-
Table Global Service Quality Management Export by Region (Top 5 Countries) (2017-2028)
-
Table Ericsson (Foundation Year, Company Profile and etc.)
-
Table Ericsson Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Ericsson Service Quality Management Product and Service
-
Table Oracle (Foundation Year, Company Profile and etc.)
-
Table Oracle Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Oracle Service Quality Management Product and Service
-
Table Cisco (Foundation Year, Company Profile and etc.)
-
Table Cisco Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Cisco Service Quality Management Product and Service
-
Table Hp (Foundation Year, Company Profile and etc.)
-
Table Hp Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Hp Service Quality Management Product and Service
-
Table Ibm (Foundation Year, Company Profile and etc.)
-
Table Ibm Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Ibm Service Quality Management Product and Service
-
Table Egain Corporation (Foundation Year, Company Profile and etc.)
-
Table Egain Corporation Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Egain Corporation Service Quality Management Product and Service
-
Table Adobe Systems (Foundation Year, Company Profile and etc.)
-
Table Adobe Systems Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Adobe Systems Service Quality Management Product and Service
-
Table Alcate-Lucent (Foundation Year, Company Profile and etc.)
-
Table Alcate-Lucent Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Alcate-Lucent Service Quality Management Product and Service
-
Table Amdocs (Foundation Year, Company Profile and etc.)
-
Table Amdocs Service Quality Management Sales, Price, Value and Gross Profit (2017-2022)
-
Table Amdocs Service Quality Management Product and Service
-
